The Village at Heritage Oaks
Strong Medicare quality ratings; families often praise compassionate and friendly nursing staff. Still worth an in-person visit.
based on 59 Google reviews
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What this means for your family
This facility is an excellent choice for those prioritizing high-quality rehabilitation therapy and a clean, renovated environment. However, families should remain vigilant regarding administrative communication and ensure that all insurance and personal documentation are being handled accurately by the office staff.
Google Reviews
Google Reviews
59 reviews analyzed“Families can expect a clean and well-maintained facility with a highly praised therapy department and a compassionate nursing staff. While many residents receive personalized, loving care, some families have reported significant issues regarding administrative errors and poor communication regarding care coordination.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Excellent rehabilitation and therapy services
- Clean and recently renovated facility
- Welcoming atmosphere for new residents
Concerns
- Administrative errors regarding insurance and social security reporting
- Poor communication regarding phone calls and care coordination
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner provides personalized responses by addressing reviewers by name and acknowledging specific details from their feedback. They maintain a professional tone and attempt to engage with negative feedback by inviting further dialogue.
Questions for Your Tour
- 1We are so impressed by the 5-star health inspection rating; could you tell us more about how your clinical team maintains such high standards of care?
- 2The facility looks beautifully renovated; what kind of daily activities or social events are planned to help new residents settle into this welcoming atmosphere?
- 3How does the nursing team coordinate with families to ensure we are always kept in the loop regarding changes in care or important updates?
- 4What is the protocol for handling medical emergencies or urgent care needs during the overnight hours?
- 5We noticed some mentions of administrative hurdles regarding insurance; what steps do you take to ensure billing and social security reporting are handled accurately?
- 6Since the rehabilitation and therapy services are a highlight here, how does the team work with residents to help them reach their specific mobility goals?
Personalized based on this facility's data
Key Review Excerpts
“Heritage Oaks was the perfect fit for my mother when she required more care than I could physically provide. The staff is a team that goes that extra mile to ensure safety and comfort while encouraging participation in all activities.”
“The therapy department assures that residents have a good time while improving and regaining their independence.”
“The facility is going through a major renovation and is amazingly beautiful. Recently achieved 5 Star status awarded by CMS.gov.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 11 deficiencies across recent surveys, with one complaint from a family regarding resident accommodation needs. The most recurring issues involve fire safety systems and resident rights protections, including problems with fire barriers, smoke detection equipment, and maintaining residents' privacy and comfort. All identified deficiencies have been corrected by the facility according to their reported dates.
Dec 11, 2025Routine1
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Mar 23, 2025Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Sep 18, 2024Routine6
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Jul 26, 2023Routine3
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Ownership & Operations
Who Operates This Facility
Corsicana III Enterprises, LLC
for profit
CREATIVE SOLUTIONS IN HEALTHCARE, INC
JORDAN GOLDEN
Chain Affiliation
Southwest Ltc
13 facilities nationwide
Chain avg rating: 3.4/5 · Rank 2 of 7 (Best)
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
59 reviews from families & visitors
Official Website
Visit villageatheritageoaks.com
Medicare data downloads
Original nursing home datasets
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