The Villa at Traverse Point
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 72 Google reviews
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What this means for your family
This facility's rehabilitation therapy team is frequently praised, making it a potential option for short-term recovery. However, the recurring reports of severe understaffing, poor medication management, and hygiene issues are critical red flags. We strongly advise visiting in person during off-hours to observe staffing levels and cleanliness for yourself before making a decision.
Google Reviews
Google Reviews
72 reviews on Google“The Villa at Traverse Point receives highly polarized feedback, with many families praising the rehabilitation therapy team while others report severe neglect and systemic understaffing. Critical concerns include long wait times for call lights, poor medication management, and facility cleanliness issues. Families should be aware that experiences appear to vary significantly depending on the specific nursing staff on duty.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Compassionate and attentive individual nursing staff
- Responsive administrative leadership for some families
Concerns
- Chronic understaffing leading to long response times (mentioned by 12 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 5 reviewers)
- Unsanitary conditions and facility maintenance issues (mentioned by 6 reviewers)
- Inadequate medication management and dietary oversight (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 76 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that administrative leadership is often highlighted as responsive; what is the best way for our family to stay in close contact with the nursing team and get timely updates on my loved one's care?
- 2Given that physical and occupational therapy are such strong points here, how do you integrate those services into the daily routine to ensure residents stay active and engaged?
- 3We understand that staffing levels can fluctuate in nursing homes; what specific protocols do you have in place to ensure that call lights are answered promptly and resident needs are met during peak hours?
- 4Could you walk us through your current process for medication management and dietary oversight to ensure that residents receive the correct dosages and nutritional support as prescribed?
- 5I see that the facility has been working to address maintenance and cleanliness; what is your current schedule for housekeeping and facility upkeep to ensure a comfortable living environment?
- 6How does your team handle medical emergencies or urgent changes in health status, and at what point would our family be notified of a change in condition?
Personalized based on this facility's data
Key Review Excerpts
“The therapy Department is absolutely FANTASTIC, and all staff are professional, kind and genuinely care.”
“They are so understaffed that at times they have 10 to 20 or more people that are being assisted by one aid... Folks here sometimes have to wait for several minutes before an aid can come in to help them out of bed, to the toilet, or off the toilet.”
“The medication passing is illegal. They allow people to give med cups to others and trust them to pass as well.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Villa at Traverse Point has recurring issues with food service and safety systems, with families filing four complaint reports about accident prevention and neglect policies. Deficiencies span food temperature and storage, fire safety equipment, and emergency procedures across multiple surveys from 2023-2025. While all violations show correction dates, the pattern of repeated food service problems and complaint-triggered investigations suggests ongoing operational challenges that warrant careful consideration during your visit.
Apr 7, 2026Complaint1
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
May 8, 2025Routine5
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Jun 11, 2024Routine5
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Dec 5, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Aug 24, 2023Routine10
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Aug 24, 2023Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Ownership & Operations
Who Operates This Facility
The Villa at Traverse Point
for profit
Chain Affiliation
Villa Healthcare
18 facilities nationwide
Chain avg rating: 2.6/5 · Rank 1 of 18 (Best)
Ownership & Management
Owners
Omnia Opco Holdings LLC
Owner · Organization
Berger, Menachem
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Israel, Benjamin
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Kroll, Gabriel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Nagel, Steven
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Stern, Todd
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
72 reviews from families & visitors
Official Website
Visit villaattraversepoint.com
Medicare data downloads
Original nursing home datasets
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