Reunion Plaza Senior Care and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 102 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (22 vs median 8.0)
- High staff turnover (72%)
- High RN turnover (62%)
Bottom 25% in Texas · Below recommended RN staffing · Above average staffing · Very high staff turnover · Worst in STONEGATE SENIOR LIVING chain · $243,946 in fines
What this means for your family
This facility offers highly regarded physical therapy and a welcoming atmosphere for many rehab patients. However, the recent trend of reviews highlights critical risks regarding medication errors and staffing shortages; families should perform an unannounced visit to verify that call lights are being answered promptly and medications are being administered accurately.
Google Reviews
Google Reviews
102 reviews on Google“Families seeking rehabilitation services often praise the facility for its excellent physical therapy and professional nursing staff. However, there are serious, recurring allegations regarding medication errors, neglect, and inadequate staffing levels that families must investigate closely.”
Quality Themes
Tap a score for detailsStrengths
- Excellent physical therapy and rehab services
- Friendly and compassionate nursing staff
- Clean and well-maintained environment
- Strong leadership and accessible administration
Concerns
- Medication management errors and delays (mentioned by 4 reviewers)
- Staffing shortages and slow response to call lights (mentioned by 5 reviewers)
- Unprofessional behavior/staff distracted by phones (mentioned by 3 reviewers)
- Issues with facility cleanliness and odors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 79 analyzed
How They Respond to Reviews
The owner uses personalized greetings and names when possible and acknowledges specific details in positive reviews. For negative reviews, they maintain a professional tone, offering condolences and inviting direct communication to resolve issues.
Questions for Your Tour
- 1I noticed some great feedback regarding your physical therapy and rehab services; could you tell me more about how that program supports residents' recovery goals?
- 2How does the administration ensure that the nursing staff is able to respond quickly to call lights and stay focused on resident needs during busy shifts?
- 3What specific protocols are in place to ensure medication is administered accurately and on a consistent schedule?
- 4We want to make sure our loved one stays active; what kind of daily activities or social events are available to keep residents engaged?
- 5How does the facility manage cleanliness and odor control to ensure a comfortable environment for everyone?
- 6I saw that the leadership team is very accessible; how does the administration communicate important updates or changes in care to families?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department was so good with her. I realize that no facility is perfect, but these people really care.”
“The employees did the best they could considering what they had to work with. In addition the life support equipment didn’t work the first or second time.”
“The nurses are caring & have been able to answer all questions we’ve had with our mother. Mother turned 90 years old in November and has been there since December 2023, after a stroke.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
5
measures
6
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced significant, recurring problems that families have consistently reported to authorities, triggering 39 complaint-based investigations out of 81 total deficiencies. The most persistent issues involve accident prevention and safety, medication management, and basic care assistance. While all deficiencies show correction dates, the repeated patterns across multiple surveys—particularly in safety hazards, medication errors, and daily care—suggest ongoing systemic challenges that warrant careful consideration before placement.
Feb 26, 2026Complaint3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Sep 24, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 15, 2025Complaint2
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 5, 2024Routine14
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Dec 5, 2024Complaint6
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Aug 15, 2024Complaint6
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Fine
Feb 26, 2026
$31,440
Fine
Dec 5, 2024
$16,801
Fine
Nov 2, 2023
$227,145
Ownership & Operations
Who Operates This Facility
Fannin County Hospital Authority
for profit
PF REUNION SNF OPS, LLC
LORI WILLARD
Chain Affiliation
Stonegate Senior Living
24 facilities nationwide
Chain avg rating: 2.9/5 · Rank 13 of 13 (Worst)
Ownership & Management
Owners
Fannin County Hospital Authority
Owner · Organization
Campbell, Scott
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Chance, James
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Fisher, James
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Langdon, Thomas
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Mcgehee, William
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Taylor, John
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
102 reviews from families & visitors
Official Website
Visit rpsnf.com
Medicare data downloads
Original nursing home datasets
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