The Villa at Green Lake Estates
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 137 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (17 vs median 8.0)
- High staff turnover (70%)
Bottom 25% in MI · Below recommended RN staffing · Worst in VILLA HEALTHCARE chain · $282,021 in fines
What this means for your family
While the facility offers a beautiful environment and engaging activities, the recurring reports of neglect and staffing shortages are critical concerns. If you consider this facility, we strongly recommend conducting unannounced visits and speaking directly with current residents' families to verify that basic hygiene and medication protocols are being followed consistently.
Google Reviews
Google Reviews
137 reviews on Google“The Villa at Green Lake Estates presents a stark contrast between its picturesque, historic setting and frequent reports of substandard care. While some families praise the friendly staff and engaging activities, a significant number of reviewers report serious neglect, including issues with hygiene, delayed medical attention, and poor communication. Potential families should be aware of the recurring complaints regarding staffing shortages and facility maintenance.”
Quality Themes
Tap a score for detailsStrengths
- Picturesque, scenic grounds
- Engaging social and activity programs
- Some highly dedicated and kind individual staff members
- Welcoming reception and admissions team
Concerns
- Severe neglect and poor hygiene (soiled linens, lack of bathing) (mentioned by 11 reviewers)
- Chronic understaffing and slow response to call lights (mentioned by 8 reviewers)
- Unresponsive communication and difficulty reaching staff by phone (mentioned by 6 reviewers)
- Facility maintenance issues (broken equipment, run-down interior) (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 140 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; what is the best way for families to reach out directly to leadership if they have a concern that needs immediate attention?
- 2Given the recent focus on facility maintenance, what is your current plan for updating or repairing the interior living spaces to ensure a comfortable environment for residents?
- 3With 85 residents, how do you ensure that every resident receives consistent assistance with daily hygiene and personal care needs throughout the day and night?
- 4I’ve heard wonderful things about your social and activity programs; could you walk me through a typical week of activities and how you encourage residents to participate?
- 5What protocols do you have in place to ensure that call lights are answered promptly, especially during shift changes or overnight hours?
- 6How does your nursing team coordinate with families regarding medication management and changes in a resident's health status?
Personalized based on this facility's data
Key Review Excerpts
“The facility itself is very nice and visually well maintained, and many staff members were kind and professional. However, there were repeated concerns with how some staff interacted with residents and with one another.”
“My dad almost lost his life here thanks to severe dehydration that nearly killed him . Prayers and grace saved him while the hospital was convinced that his next destination would be the morgue.”
“The staff is kind, loving, engaging and respectful. The facility is super clean and the rooms are adequate. The food quite frankly is marginal but the activities that EVERYONE participates in are phenomenal.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints against The Villa at Green Lake Estates, triggering over half of its 50 federal deficiencies across 12 surveys. The most recurring problems involve accident prevention and safety, pressure sore care, and following treatment plans. While all deficiencies show correction dates, the pattern of repeated issues with safety hazards and basic care quality suggests ongoing systemic challenges that warrant careful consideration during any visit.
Oct 8, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Sep 4, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 2, 2025Routine8
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 2, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 27, 2025Complaint3
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 4, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Sep 4, 2025
$267,910
Fine
Jul 2, 2025
$39,926
Payment Denial
Jul 2, 2025
8-day denial
Fine
Dec 21, 2023
$205,003
Fine
Oct 10, 2023
$15,593
Ownership & Operations
Who Operates This Facility
The Villa at Green Lake Estates
for profit
Chain Affiliation
Villa Healthcare
18 facilities nationwide
Chain avg rating: 2.6/5 · Rank 13 of 18 (Worst)
Ownership & Management
Owners
Omnia Opco Holdings LLC
Owner · Organization
Berger, Menachem
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Israel, Benjamin
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Stern, Todd
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
137 reviews from families & visitors
Official Website
Visit villaatgreenlakeestates.com
Medicare data downloads
Original nursing home datasets
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