The Avalon of Commerce Township
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing/care staff. Schedule a visit to confirm the fit.
based on 67 Google reviews
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What this means for your family
The Avalon of Commerce Township is widely praised for its compassionate staff and strong leadership, making it a reliable choice for families prioritizing resident engagement and safety. However, families should remain proactive by monitoring dietary needs and ensuring clear communication regarding billing and care plans upon move-in.
Google Reviews
Google Reviews
67 reviews on Google“The Avalon of Commerce Township is highly regarded by families for its compassionate, attentive staff and strong leadership, particularly under the current Executive Director. While most reviewers praise the clean, home-like environment and engaging activities, families should be aware of isolated reports concerning communication gaps regarding billing and occasional lapses in dietary or care consistency.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing/care staff
- Strong, responsive leadership team
- Clean and well-maintained facility
- Engaging life enrichment and activity programs
Concerns
- Inconsistent dietary management or meal service (mentioned by 2 reviewers)
- Difficulties with billing communication (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 68 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you incorporate that kind of open communication into your daily relationship with families?
- 2With 158 residents, how do you ensure that the dining experience remains personalized and that individual dietary preferences or needs are consistently met?
- 3Could you walk me through your billing process and how you ensure families feel supported and informed when it comes to monthly statements?
- 4Your life enrichment program is highly regarded; what are some of the most popular activities or social events that residents are currently enjoying?
- 5Since you have a dedicated nursing team on-site, how do you handle medical updates or urgent health changes to ensure families are kept in the loop?
- 6Given the size of the community, what steps does your leadership team take to maintain that clean and welcoming environment that guests often mention?
Personalized based on this facility's data
Key Review Excerpts
“The staff is top notch. Very warm, friendly, loving and caring. The meals are prepared fresh and the grounds and facility are immaculate.”
“Tashe makes Avalon a smooth running machine and there was never a time when she did not immediately address a question or concern (even on a weekend).”
“My grandma has been here for several months and she is finally safe! She was at another assisted living before coming here, and she was constantly falling. Since coming to Avalon, no serious falls!”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
A special investigation in late 2023 identified issues regarding food safety, specifically uncovered perishable items and a lack of proper food labeling. The investigation also found that dish sanitization logs were not being maintained and kitchen utensils were not being properly handled.
Apr 29, 2024RoutineCleanReport
No deficiencies found during this inspection.
Dec 1, 2023Complaint
Improper food storage: perishable items (including chicken parmesan, produce, pumpkin pie, and tomato sauce) were left uncovered and unsealed in the walk-in refrigerator and freezer; prepared foods were also not labeled or dated.
Improper dish sanitization: sanitation logs for October and November 2023 were blank, indicating temperature testing was not being recorded; additionally, scoops in containers of coleslaw, flour, and sugar had handles buried in the contents, suggesting they were not sanitized between uses.
Nov 15, 2022OtherCleanReport
No deficiencies found during this inspection.
Sep 26, 2022OtherCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Lake (commerce) Trs LLC
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
67 reviews from families & visitors
Official Website
Visit theavalonofcommercetownship.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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