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Public Google reviewers rate this highly and often mention beautiful, bright, and well-maintained facility. Schedule a visit to confirm the fit.
based on 56 Google reviews
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Public Google reviewers rate The Vero at Chesapeake highly. Reviewers highlight: beautiful, bright, and well-maintained facility, friendly and attentive care staff. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
The Vero at Chesapeake is widely praised for its beautiful, resort-like atmosphere and a staff that many families describe as friendly and attentive. While most reviewers are highly satisfied with the cleanliness and amenities, some concerns have been raised regarding management responsiveness and inconsistent front-desk professionalism.
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Key Review Excerpts
“The facilities, activities, and food are all amazing, but the staff and residents are what really make The Vero exceptional. Everyone is very friendly and the staff is extremely attentive to each residents needs.”
“I’m truly thankful for the wonderful staff at the front desk and especially in the memory care where my mom is a resident. They are all very patient and caring people!!!”
“My mom became a resident of The Vero when it first opened 2 years ago. I was very happy with the environment and the staff was very friendly. They knew, and still know, every resident by name.”
Source: VA State Licensing Agency
Type of inspection: Renewal Date of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: An unannounced renewal inspection took place on 10/22/2025 at 8:10 am to 6:55 p.m. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 113 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 9 Number of staff records reviewed: 4 Number of interviews conducted with residents: 4 Number of interviews conducted with staff: 6 Observations by licensing inspector: Lunch, Dinner, and an activity were observed. A medication pass observation was completed for four residents. The following were reviewed: staffing schedule, emergency preparedness drills, medication carts, first aid kits, fire inspection report, certificate of liability insurance, and a health inspection report. Water temperature was measured, and the call bell system was monitored. Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Donesia Peoples, Licensing Inspector at 757-353-0430 or by email at donesia.peoples@dss.virginia.gov
Based on observation, and staff interview, the facility failed to ensure medications remain in the pharmacy issued container, with the prescription label or direction label attached, until administered to the resident. Evidence: 1. During the medication pass observation on 10/22/25 at 8:16 am with staff # 3 the Licensing Inspector (LI) observed medication pills in an unlabeled and opened cup inside the top drawer of the medication cart. 2. Staff #3 confirmed staff #3 removed medications prescribed to resident #3 from the pharmacy issued container on 10/22/25 around the time of 8:00am and placed the medications in the cup. The resident was not ready to take the medications and staff #3 kept the following medications in an opened and unlabeled cup inside the top drawer of the medication cart: ? Carvedilol 25mg ? Ferrous Sulfate 25mg ? Furosemide 20mg ? Losartan 25mg ? Spironolactone 25mg
Based on observation, record review, and staff interview the facility failed to develop and implement a written plan for medication management to include: Methods to prevent the use of outdated, damaged, or contaminated medications; Methods for verifying that medication orders have been accurately transcribed to medication administration records ( MAR
Based on the staff record review and staff interview the facility failed to ensure the criminal history record report shall be obtained within 30 days of employment for each employee. Evidence: 1. The record for staff #9, hire date 09/22/25, did not contain a criminal history record report. 2. The record for staff #10, hire date 07/21/25, did not contain a criminal history record report. 3. The record for staff #11, hire date 07/14/25, did not contain a criminal history record report. 4. Upon request and during an interview on 10/22/25 with staff #5, staff #5 confirmed the records for Staff #9, 10, and 11 did not contain a criminal history record report.
Based on the staff record review, resident record review, observation, and staff interview the facility failed to ensure each staff person who administers medication shall be licensed by the Commonwealth of Virginia to administer medications or be registered with the Virginia Board of Nursing as a medication aide. Evidence: 1.Staff #3, hired 1/11/24, record contains a registered medication aide license expired 09/30/25. 2.During the medication pass observation completed on 10/22/25, Staff #3 was observed administering medications to resident?s # 4, and #6. 3.Resident #3?s October 2025 Medication Administration Record ( MAR
Based on the staff record review and staff interview health information required by these standards shall be maintained at the facility and be included in the staff record for each staff person, and also shall be maintained at the facility for each household member who comes in contact with residents. Initial tuberculosis examination and report. Subsequent tuberculosis evaluations and reports. Each staff person or household member required to be evaluated shall annually submit the results of a risk assessment, documenting that the individual is free of tuberculosis in a communicable form as evidenced by the completion of the current screening form published by the Virginia Department of Health or a form consistent with it. Evidence: 1. The record for staff #1, hire date 02/01/24, did not contain an initial and an annual risk assessment for TB. 2. The record for staff #2, hire date 05/24/24, did not contain an initial and an annual risk assessment for TB. 3. The record for staff #3, hire date 01/11/24, did not contain an initial and an annual risk assessment for TB. 4. The record for staff #4, hire date 02/01/24, did not contain an initial and an annual risk assessment for TB. 5. Upon request, and during an interview on 10/22/25 with staff #5, staff #5 confirmed the record for the following staff records did not contain an initial and an annual risk assessment for TB: ? Staff #1 ? Staff #2 ? Staff #3 ? Staff #4
Based on observation and staff interview the facility failed to ensure over the counter medication shall be labeled with the resident?s name. Evidence: 1. During the medication cart observation on 10/22/25 with staff #3 the following over the counter medications located on the medication cart were not labeled with the resident?s name: ? Vitamin B-12 ? Melatonin ? Calcium ? Systane Lubricant Eye Drops ? Miralax Powder 2. During an interview on 10/22/25 with staff #3, staff #3 confirmed the following over the counter medications were not located with the resident?s name: ? Vitamin B-12 ? Melatonin ? Calcium ? Systane Lubricant Eye Drops ? Miralax Powder
Based on the record review and staff interview the facility failed to ensure upon admission the assisted living facility shall provide an orientation for new residents and their legal representatives, including mealtimes, and use of the call system. If needed, the orientation shall be modified as appropriate for residents with cognitive impairments. Acknowledgment of having received the orientation shall be signed and dated by the resident and, as appropriate, his legal representative, and such documentation shall be kept in the resident's record. Evidence: 1. The record for resident #2, admission date of 10/21/25 did not contain documentation of an orientation to mealtimes and use of the call system. 2. The record for resident #5, admission date of 09/11/25, did not contain documentation of an orientation to mealtimes and use of the call system. 4. The record for resident # 7, admission date of 02/26/25, did not contain documentation of an orientation to mealtimes and use of the call system. 5. Upon request on 10/22/25 and during an interview with staff #6, staff #6 was not able to provide documentation of an orientation to meals and use of the call system for the following residents: ? Resident #2 ? Resident #5 ? Resident #7
Based on the fire inspection report review and the staff interview the facility failed to ensure an assisted living facility shall comply with the Virginia Statewide Fire Prevention Code (13VAC5-51) as determined by at least an annual inspection by the appropriate fire official. Reports of the inspections shall be retained at the facility for at least two years. Evidence: 1. The facility?s fire inspection report is dated as completed on 05/15/24. 2. Upon request, and during an interview with staff #8, staff #8 was not able to provide a fire inspection report completed annually after 5/15/24. Staff #8 confirmed the facility has not had an annual fire inspection completed by the appropriate fire official.
Based on the record review and staff interview the facility failed to ensure upon review of the UAI
Type of inspection: Complaint Date of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: An unannounced complaint inspection took place on 10/03/2025 at 12:46 pm to 1:35 pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 10/02/2025 regarding allegations in the areas of: Buildings and Grounds Number of residents present at the facility at the beginning of the inspection: 113 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 0 Number of staff records reviewed: 0 Number of interviews conducted with residents: 1 Number of interviews conducted with staff: 2 Observations by licensing inspector: The facility?s thermostat settings were monitored. Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported the allegation of non-compliance with standard(s) or law, and violation(s) were issued. Any violation(s) not related to the (complaint(s)/self-report) but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility The department's inspection findings are subject to public disclosure. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Donesia Peoples. Licensing Inspector at 757-353-0430 or by email at donesia.peoples@dss.virginia.gov
Based on observation and staff interview the facility failed to ensure a temperature of at least 72 degrees Fahrenheit shall be maintained in all areas used by residents during hours when residents are normally awake. Evidence: 1. During a tour of the facility on 10/03/25 (1:09 pm through 1:24 pm) with staff #2, the Licensing Inspector (LI) observed the thermostats to be read as set to cooling with the following temperatures: ? thermostat located on the first-floor assisted living hallway, read a temperature of 68 degrees. ? Thermostat located on the second-floor assisted living hallway, read a temperature of 70 degrees. ? Thermostat located in the safe secure unit, read a temperature of 65 degrees. 2. During an interview with staff #2, staff #2 confirmed and observed the temperatures as set on cooling and the readings of 65, 68, and 70 degrees.
Type of inspection: Complaint Date of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: An unannounced complaint inspection took place on 10/03/2025 at 1:36 pm to 4:12 pm. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 9/03/2025 and 09/04/2025 regarding allegations in the areas of: Resident Care and Related Services, Staffing and Supervision, The Safe Secure Environment, and Buildings and Grounds Number of residents present at the facility at the beginning of the inspection: 113 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 6 Number of staff records reviewed: 0 Number of interviews conducted with residents: 1 Number of interviews conducted with staff: 2 Observations by licensing inspector: The facility?s staffing schedule was reviewed, the safe secure unit doors were observed and monitored, and the call signaling system was monitored. Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegations of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Donesia Peoples. Licensing Inspector at 757-353-0430 or by email at donesia.peoples@dss.virginia.gov
Type of inspection: Monitoring Date of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: An unannounced monitoring inspection took place on 10/03/2025 at 10:35 am to 12:45 pm. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-report was received by VDSS Division of Licensing on 9/16/2025 regarding allegations in the areas of: Personnel and Resident Care and Related Services Number of residents present at the facility at the beginning of the inspection: 113 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: 1 Number of interviews conducted with residents: 1 Number of interviews conducted with staff: 4 Observations by licensing inspector: An activity was observed. Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported some, but not all of the self-report, area(s) of non-compliance with standard(s) or law were: Resident Care and Related Services A violation notice was issued; any violation(s) not related to the complaint but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Donesia Peoples. Licensing Inspector at 757-353-0430 or by email at donesia.peoples@dss.virginia.gov
Based on the record review, resident, and staff interviews the facility failed to ensure a method of written communication shall be utilized as a means of keeping direct care staff on all shifts informed of significant happenings or problems experienced by residents, including complaints and incidents or injuries related to physical or mental condition. The information shall be included in the records of the residents involved. Evidence: 1. Staff #3 emailed a self-reported incident to the Licensing Inspector (LI) on 09/16/25 reporting the following incident that occurred on 09/01/25: Resident #1 stated resident #1 requested the wheelchair from staff #1. Staff #1 pushed resident #1?s wheelchair towards resident #1 and the wheelchair hit resident #1?s leg causing a small skin tear that was dried up and scabbed over by the time the resident placed their pajamas on. Resident #1 showed staff #2 the skin tear and informed staff #2 what happened.? 2. During an interview on 10/03/25 with resident #1, resident #1 confirmed resident #1 informed staff #2 on 09/01/25 that staff #1 pushed a wheelchair towards resident #1 and the wheelchair hit the resident?s leg ?causing a bleed to the resident?s lower calf area.? 3. The record for resident #1 did not contain documentation of resident #1 reporting a complaint and incident involving staff #1 on the day of 09/01/25. 4. During an interview on 10/03/25 with staff #2, staff #2 stated the following: ? On 09/01/25, resident #1 informed staff #2 that staff #1 ?became upset with resident #1 and pushed and shoved the wheelchair towards resident #1. The resident reported the wheelchair hit the bottom of resident #?s leg. ? Staff #1 assessed resident #1 on 09/01/25 and observed a ?red bump? on the bottom of the resident?s leg that was not a skin tear. Staff #1 stated staff #1 was not able to confirm how the red bump occurred on the resident?s leg. ? Staff #1 confirmed staff #1 did not document the resident?s complaint about staff #1 in the resident?s record nor in a written notification to notify the facility staff of the resident?s complaint and red bump observed on the resident?s leg.
Based on the staff record review and staff interview the facility failed to ensure the facility shall obtain a copy of the certificate issued or other documentation indicating that the person has met one of the requirements of subsection C of this section, which shall be part of the staff member's record in accordance with 22VAC40-73-250. Evidence: 1. The record for staff #1 (personal care aide), hire date 07/29/25, did not contain documentation staff #1 has met one of the requirements for direct care staff. 2. Upon request, and during an interview on 10/03/25 with staff #4, staff #4 confirmed staff #1 was hired with the qualification as a personal care aide, and staff #4 confirmed a personal care aide certificate of completion was not located in staff #1?s record.
Type of inspection: Complaint Date of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: An unannounced complaint inspection took place on 08/26/2025 at 9:15 am to 12:45 pm. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 8/11/2026 regarding allegations in the areas of: Resident Care and Related Services, and Buildings and Grounds Number of residents present at the facility at the beginning of the inspection: 113 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 3 Number of staff records reviewed: 0 Number of interviews conducted with residents: 3 Number of interviews conducted with staff: 3 Observations by licensing inspector: The facility?s food supply, water supply, and snack availability was observed. Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported some, but not all of the allegations area(s) of non-compliance with standard(s) or law were: Buildings and Grounds A violation notice was issued; any violation(s) not related to the complaint but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Donesia Peoples. Licensing Inspector at 757-353-0430 or by email at donesia.peoples@dss.virginia.gov
Based on observation, the facility failed to ensure all furnishings, fixtures, and equipment, including furniture, window coverings, sinks, toilets, bathtubs, and showers, shall be kept clean and in good repair and condition. Evidence: 1. During a tour of the facility on 08/26/25 with staff #1, the Licensing Inspector (LI) observed an unclean substance to be located on the inside of two of the washing machines located on the 2nd Floor.
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 04/28/2025 from 10:05 am to 10:25 am. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 04/12/2025 regarding allegations in the area(s) of: Admission, Retention, and Discharge of Residents. Number of residents present at the facility at the beginning of the inspection: 110 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: 0 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 2 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegation(s) of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact M. Tess Pittman, Licensing Inspector at (757) 641-0984 or by email at tess.pittman@dss.virginia.gov.
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 04/11/2025 from 1:25 pm to 2:30 pm. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 04/07/2025 regarding allegations in the area(s) of: Resident Care and Related Services and Buildings and Grounds. Number of residents present at the facility at the beginning of the inspection: 108 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 5 Number of staff records reviewed: 0 Number of interviews conducted with residents: 5 Number of interviews conducted with staff: 3 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegation(s) of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact M. Tess Pittman, Licensing Inspector at (757) 641-0984 or by email at tess.pittman@dss.virginia.gov.
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 03/18/2025 from 12:05 pm to 1:45 pm and 03/21/2025 from 11:25 am to 11:45 am. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 03/12/2025 regarding allegations in the area(s) of: Personnel and Resident Care and Related Services. Number of residents present at the facility at the beginning of the inspection: 109 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 2 Number of staff records reviewed: 5 Number of interviews conducted with residents: 4 Number of interviews conducted with staff: 1 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported the allegation(s) of non-compliance with standard(s) or law, and violation(s) were issued. Any violation(s) not related to the complaint(s) but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact M. Tess Pittman, Licensing Inspector at (757) 641-0984 or by email at tess.pittman@dss.virginia.gov.
Based on observation and interview, the facility failed to assume general responsibility for the health, safety, and well-being of the residents. Evidence: 1. Resident #2 was observed with a skin tear on their right arm. 2. Resident #2 indicated Staff #6?s nails scratched the resident during their shower the day prior (03/17/2025). 3. Resident #2 stated there have been at least two similar skin tears caused by Staff #6?s nails during bathing over the past two months.
Based on record review and interview, the facility failed to ensure all direct care staff attend at least 18 hours of training annually. Direct care staff who are licensed health care professionals or certified nurse aides shall attend at least 12 hours of annual training. Evidence: 1. Staff #1 was unable to provide documentation of 2024 annual training for Staff #3 and Staff #5.
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