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Assisted Living

The Stratford

Limited public data on The Stratford. Call, tour, and ask to meet current residents' families — your own impression matters most.

405 Smith Level Road, Chapel Hill, NC 2751677 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
3.9/5

based on 9 Google reviews

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What this means for your family

While older reviews suggest a friendly environment and helpful management, recent feedback is deeply concerning regarding pest infestations and lack of supervision. If you are considering this facility, you must conduct an in-person inspection specifically looking for signs of pests and ask about their recent sanitation protocols.

Google Reviews

Google Reviews

9 reviews analyzed
Families should exercise extreme caution due to recent reports of pest infestations, including roaches and bed bugs, and concerns regarding resident supervision. While some families have previously praised the friendly staff and the helpfulness of the sales management, the most recent reviews highlight significant sanitary and safety issues.

Quality Themes

Tap a score for details
FoodN/AStaff4.0Clean1.0ActivitiesN/AMedsN/AMemoryN/AComms5.0ValueN/A

Strengths

  • Friendly and helpful staff
  • Communicative sales management
  • Positive long-term resident experiences

Concerns

  • Pest infestations (roaches and bed bugs) (mentioned by 2 reviewers)
  • Inadequate resident supervision
  • Staff laziness

Rating Trends

Tap a year to see what changed

2343.02018(1)5.02019(1)5.02023(3)5.02024(1)1.02025(1)3.02026(2)

Distribution

5
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3
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How They Respond to Reviews

56%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1It’s wonderful to see how communicative the management team is with families; how do you typically keep us updated on our loved one's day-to-day well-being?
  • 2We want to ensure the living environment stays pristine; what specific protocols do you have in place for regular deep cleaning and pest prevention in the resident rooms?
  • 3What does a typical daily schedule look like for residents, and how much variety is there in the social activities offered?
  • 4Could you tell us more about how the staff monitors residents throughout the day to ensure everyone is safe and supervised?
  • 5In the event of a medical emergency during the night, what is the immediate process for getting care to a resident?
  • 6We've heard great things about the friendliness of the staff; how do you approach training new team members to maintain that high level of care and attentiveness?

Personalized based on this facility's data


Key Review Excerpts

We have been very satisfied with The Stratford homes My Mom has been there over 1-1/2 years. The staff is very friendly and helpful to the patient.

Long-term resident's family · 2023★★★★★

While I cannot review the actual facility in terms of having a resident reside there, I can discuss my experience with the Sales Manager, Sophie Weidman. She was VERY flexible, a great communicator, amiable and courteous.

Prospective resident's family · 2026★★★★★
Source: 9 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

17total
18deficiencies
Jun 17, 2025Complaint
Health Care10A NCAC 13F .0902(b)

The facility failed to ensure proper referral and follow-up for a resident who sustained a fractured left humerus bone. Although the injury occurred on 5/22/25, the facility did not notify the resident's Primary Care Provider of the incident until after the resident was hospitalized, and the resident's physician was unaware of the injury until receiving a discharge summary.

Jun 17, 2025Complaint
Health Care10A NCAC 13F .0902(b)

The facility failed to ensure proper referral and follow-up for a resident who sustained a fractured arm. An injury occurring on 5/22/25 was not reported to the physician or emergency services until 5/24/25, resulting in a delay in medical evaluation and treatment.

Jun 11, 2025Complaint
Tuberculosis Test, Medical Exam & ImmunizationsD 234

The facility failed to ensure that one of five sampled residents had completed required tuberculosis (TB) testing upon admission. Specifically, documentation for Resident #2 showed no record of a negative or positive TB skin test despite an admission date of 11/25/24.

Jun 11, 2025Complaint
Tuberculosis Test, Medical Exam & ImmunizationsD234

The facility failed to ensure that Resident #2 had completed tuberculosis (TB) testing upon admission. Review of records showed no documentation of a negative or positive TB skin test, and staff were unable to provide the required testing documentation.

Tuberculosis Test, Medical Exam & ImmunizationsD235

The facility failed to ensure that Resident #1 had a current FL2 medical examination completed annually. This indicates a failure to maintain required medical examinations within the mandated timeframe for all residents.

Jul 17, 2024Follow-up
Health Care Needs Referral and Follow-upD273

The facility failed to ensure referral and follow-up to meet the healthcare needs for one resident regarding prescribed TED compression hoses. Documentation showed the resident did not receive the ordered compression therapy for multiple days in June and July 2024, and there was no evidence that the primary care provider was notified of these missed treatments.

Jul 17, 2024Follow-up
Health CareD 273

The facility failed to ensure proper referral and follow-up to meet the healthcare needs of a resident. Specifically, the facility failed to apply prescribed TED compression hoses for several days in June and July 2024 due to pharmacy delivery delays and lack of foot measurements. Additionally, there was no documentation that the resident's primary care provider was notified of the failure to follow the physician's orders.

Apr 11, 2024Follow-up
Housekeeping and FurnishingsD 079

The facility failed to maintain a safe and clean environment free of hazards due to a cockroach infestation. A local health department inspection previously identified baby and teenage roaches in the laundry room and resident rooms 103 and 301. Additionally, pest control service reports indicated ongoing issues with ants and roaches without adequate documentation of effective control measures.

Apr 11, 2024Follow-up
Housekeeping and FurnishingsC-tag

The facility failed to maintain a clean environment free of hazards related to roaches. Observations revealed live and dead roaches in resident rooms, a laundry room, and a conference room, as well as a lack of an effective pest control log book to communicate sightings to the exterminator.

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References & Resources

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