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Livewell at 11476 Club Drive

Limited public data on Livewell at 11476 Club Drive. Call, tour, and ask to meet current residents' families — your own impression matters most.

11476 Club Drive, Chapel Hill, NC 275176 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
3.4/5

based on 5 Google reviews

5
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What this means for your family

This facility offers a warm, home-like atmosphere with staff members who are frequently described as compassionate and caring. However, because there are significant historical claims regarding safety and property disputes, families should verify current management's protocols for resident safety and property handling during their tour.

Google Reviews

Google Reviews

5 reviews analyzed
Families may find comfort in the compassionate, home-style environment and attentive staff noted by long-term residents' families. However, there are serious allegations regarding the withholding of personal property and historical reports of inadequate safety protocols and broken promises.

Quality Themes

Tap a score for details
FoodN/AStaff8.0CleanN/AActivitiesN/AMedsN/AMemoryN/AComms0.0ValueN/A

Strengths

  • Compassionate and caring staff
  • Home-style living environment
  • Attentive care for long-term residents

Rating Trends

Tap a year to see what changed

2345.02018(1)1.02022(1)5.02024(1)3.02026(2)

Distribution

5
3
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3
0
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1
2

How They Respond to Reviews

40%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Since this is such an intimate setting with only six residents, how do you ensure each person receives personalized attention tailored to their specific routine?
  • 2We love the idea of a home-style living environment; could you tell us more about how mealtime and daily activities are organized to feel like a real family setting?
  • 3How do you typically keep families updated on their loved one's well-being and any changes in their daily health or mood?
  • 4In the event of a medical emergency or a sudden change in health during the night, what is your specific protocol for contacting both medical professionals and the family?
  • 5It's wonderful to see how much the staff cares for long-term residents; how do you foster that sense of long-term connection and stability among the caregivers here?
  • 6How do you manage the balance between providing attentive care and allowing residents to maintain their independence within the home?

Personalized based on this facility's data


Key Review Excerpts

My mother spent her last year plus of her life here, they were incredible.Compassionate, caring went above and beyond.Home style environment made this much better for my mother.

Long-term resident's family · 2024★★★★★

My husband had outstanding care at LiveWell @Governors Club. All his needs were met by a considerate staff. My husband was a resident there for three and a half years.

Long-term resident's family · 2026★★★★★

Promises made by the director were broken in less than 24 hours. The facility refused to use an chair alarm which caused my mother to fall multiple times.

Short-term resident's family · 2022☆☆☆☆
Source: 5 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

4total
4deficiencies
Apr 11, 2023Other
Tuberculosis Test and Medical ExaminationC 202

The facility failed to ensure that one of three sampled residents had completed required tuberculosis testing upon admission. Specifically, Resident #3 had documentation of only a single TB skin test, failing to meet the requirement for a two-step testing process or documented admission testing.

Apr 11, 2023Other
Tuberculosis Test and Medical ExaminationC 202

The facility failed to ensure that one of three sampled residents had completed required tuberculosis testing upon admission. Specifically, the resident's records did not demonstrate compliance with the control measures for the Commission for Health Services.

Oct 3, 2018Routine
Medication AdministrationC 342

The facility failed to maintain accurate and complete medication administration records (MAR) for a resident. Specifically, several doses of medications, including Tylenol, Melatonin, and Sodium Bicarbonate, were not documented as administered on August 29, 2018.

Oct 3, 2018Routine
Medication AdministrationC342

The facility failed to ensure medication administration records (MAR) were accurate and complete for one resident. Specifically, the MAR did not document the administration of Tylenol, Melatonin, Sodium Bicarbonate, and Tramadol on 08/29/18 at 8:00pm, despite the medications being available for administration.

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References & Resources

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