The Springs of Pine Bluff
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 20 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (7 vs median 3)
Bottom 25% in AR · Below chain average · No penalties on record
What this means for your family
While some families report long-term satisfaction with specific nurses, the facility has received serious allegations regarding cleanliness and staff conduct in recent years. We strongly recommend conducting an unannounced visit to inspect the facility's hygiene and observing staff interactions with residents before making a decision.
Google Reviews
Google Reviews
20 reviews on Google“The Springs of Pine Bluff receives highly polarized feedback, with some families praising the compassionate nursing staff and clean environment, while others report severe neglect and unsanitary conditions. Critical concerns include reports of staff rudeness, missed meals, and pest infestations, which contrast sharply with positive accounts of long-term care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean, well-maintained facility environment
- Positive long-term resident satisfaction
Concerns
- Neglectful staff behavior and poor communication (mentioned by 2 reviewers)
- Unsanitary conditions including odors and pests (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 22 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific systems are in place to ensure residents receive timely assistance when they use their call buttons?
- 2I noticed some concerns regarding facility maintenance; could you walk me through your current housekeeping schedule and how you manage sanitation and pest control?
- 3Communication is very important to our family—what is your standard process for keeping family members updated on changes in a resident's health or daily status?
- 4What steps are being taken to improve the dining experience and ensure that residents are receiving nutritious, high-quality meals?
- 5How does your nursing team coordinate with local hospitals or emergency services if a resident experiences a sudden change in medical condition?
- 6What kind of daily activities or social programs are available to help residents stay engaged and connected with others in the community?
Personalized based on this facility's data
Key Review Excerpts
“My mother was treated so poorly by the staff. They were very dismissive and rude to her. Acted like she wasn’t even speaking to them and would just turn around and slam the door.”
“My aunt has been there for almost 11 years and has four really good nurses And they take really good care of her”
“I have seen so many roaches coming out of the wall it was like a scary movie!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
3
measures
5
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Springs of Pine Bluff shows recurring problems across multiple areas, with families filing complaints about infection control and care quality. The facility has persistent issues with food service, smoke detection systems, and care planning that have repeated across surveys from 2023-2025. While all deficiencies show correction dates, the pattern of recurring violations in essential areas like nutrition, safety systems, and resident care suggests ongoing operational challenges that families should carefully consider.
Jun 20, 2025Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Jun 20, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 9, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 28, 2024Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Mar 24, 2023Routine5
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Ownership & Operations
Who Operates This Facility
The Springs of Pine Bluff
for profit
Chain Affiliation
The Springs Arkansas
26 facilities nationwide
Chain avg rating: 3.5/5 · Rank 24 of 26
Ownership & Management
Owners
Gutman, Isaac
Owner
Herzberg, Chaim
Owner
Hoffman, Alexander
Owner
Taub, Jacob
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Official Website
Visit thespringspinebluff.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Trinity Village Medical Center
< 1 miNursing Home · Pine Bluff, AR
Pine Bluff Transitional Care
< 1 miNursing Home · Pine Bluff, AR
The Blossoms at White Hall Rehab & Nursing Center
9.3 miNursing Home · White Hall, AR