The Springs of Mt Vista
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 58 Google reviews
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What this means for your family
The facility's rehabilitation team is highly regarded, making it a potential candidate for short-term recovery. However, families should be extremely cautious regarding long-term placement; please conduct unannounced visits to verify staffing levels and monitor the medical care of your loved one closely, as multiple reports cite issues with hygiene and responsiveness.
Google Reviews
Google Reviews
58 reviews on Google“The Springs of Mt Vista receives polarized feedback, with many families praising the friendly and compassionate staff, particularly in the rehabilitation department. However, significant concerns exist regarding understaffing, inconsistent medical oversight, and poor communication during the intake process. Families should be aware that while many visitors report a clean and welcoming environment, others have reported serious lapses in patient hygiene and medical care.”
Quality Themes
Tap a score for detailsStrengths
- Professional and effective physical therapy team
- Friendly and compassionate nursing staff
- Clean and well-maintained facility environment
- Welcoming atmosphere for visitors
Concerns
- Chronic understaffing leading to neglect (mentioned by 4 reviewers)
- Inconsistent medical care and hygiene (e.g., pressure sores, oral care) (mentioned by 3 reviewers)
- Poor communication and aggressive intake/sales tactics (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 61 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that the facility has a 3-star staffing rating, how do you ensure that residents receive consistent attention for daily hygiene and timely assistance with call lights?
- 2I noticed some concerns regarding medication management; could you walk me through your process for ensuring medications are administered accurately and on schedule?
- 3What specific protocols are in place to monitor skin integrity and prevent the development of pressure sores for residents with limited mobility?
- 4How do you keep families informed about changes in a resident's health status, and what is your standard process for communicating with us if an urgent medical issue arises?
- 5The physical therapy team is highly regarded here; how do they coordinate with the nursing staff to ensure residents stay active and engaged throughout the day?
- 6How do you handle communication with families regarding concerns or feedback, and what is the best way for us to reach the management team if we have questions after move-in?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapist department is priceless. Some of the best professional behaving and performing people we've ever encountered.”
“Don’t trust these people my mom laid for a week with pneumonia before anything was done. They claim they x-rayed her lungs on 16th but on 17th she was in ER near death.”
“Way understaffed. Kitchen will not consistently honor food preferences. Equipment, such as Hoyer lifts, is rarely professionally examined and fixed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Springs of Mt Vista has 34 deficiencies across three surveys with one complaint-triggered incident where a family reported concerns about treatment and care quality. The most recurring issues involve fire safety systems, nutrition and food service, and care planning processes. While all deficiencies show correction dates, the persistence of problems across multiple years in fire safety and nutrition suggests ongoing operational challenges families should discuss during visits.
Sep 27, 2024Routine10
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Jul 21, 2023Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Have exits that are accessible at all times.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Hire a qualified full-time social worker in a facility with more than 120 beds.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jul 21, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 22, 2022Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Hire a qualified full-time social worker in a facility with more than 120 beds.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Federal Penalties
Fine
Sep 27, 2024
$32,965
Ownership & Operations
Who Operates This Facility
The Springs of Mt Vista
for profit
Chain Affiliation
The Springs Arkansas
26 facilities nationwide
Chain avg rating: 3.5/5 · Rank 16 of 26
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
58 reviews from families & visitors
Official Website
Visit thespringsmtvista.com
Medicare data downloads
Original nursing home datasets
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