Hillcrest Home
Strong Medicare quality ratings; families often praise effective rehabilitation therapy. Still worth an in-person visit.
based on 24 Google reviews
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What this means for your family
Hillcrest Home is highly regarded for its rehabilitation therapy and clean environment, making it a strong candidate for post-surgical recovery. However, given the serious report regarding a resident's sudden decline and sedation, we strongly advise families to ask specifically about the facility's medication management policies and how they monitor changes in resident alertness.
Google Reviews
Google Reviews
24 reviews on Google“Hillcrest Home receives high praise for its rehabilitation services, with families specifically noting successful outcomes for elderly relatives recovering from hip surgeries. However, the facility faces a serious, critical concern regarding the potential over-medication or sedation of residents, which one reviewer reported led to a rapid decline in their mother's physical and cognitive abilities.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy
- Clean and well-maintained facility
- Compassionate and professional care
- Home-like atmosphere
Concerns
- Reports of residents being over-medicated or sedated
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the high marks for your rehabilitation therapy, how do you integrate those services into the daily routine for residents who need ongoing support?
- 2I noticed the facility has a very home-like atmosphere; could you walk me through a typical day of activities for residents to ensure they stay engaged and active?
- 3What is your current process for medication management and review, and how do you ensure that residents remain alert and comfortable while receiving their prescribed care?
- 4With your excellent CMS staffing rating, how does your team coordinate to provide personalized attention to each of the 103 residents?
- 5How do you handle medical emergencies or sudden changes in a resident's health status, and at what point is the family typically involved in those decisions?
- 6Since you have maintained such high cleanliness standards, what is your approach to maintaining that environment while balancing the needs of a full facility?
Personalized based on this facility's data
Key Review Excerpts
“My 95-year-old mother stayed at Hillcrest Home for recovery and rehab after surgery for a broken femur. She was there for six weeks, and I can’t speak highly enough about the compassionate care and medical attention she received.”
“She went into the facility walking, talking, feeding herself, painting and carrying on conversations with her family to being drugged up/sedated in a wheelchair unable to walk, talk, feed herself and a totally different person because they could not”
“We know she is receiving personal and attentive care as well as the encouragement she needs to get back to walking and doing as much as she can on her own.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents with pressure sores (bedsores)
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Hillcrest Home has recurring safety concerns with repeated deficiencies in accident prevention and fire safety systems spanning multiple surveys. Families filed complaints about accident hazards, which were cited twice. The facility also had issues with care planning, staff training, and emergency preparedness. While all deficiencies show correction dates, the pattern of safety-related violations across fire systems and accident prevention suggests families should carefully evaluate the facility's safety protocols during visits.
May 9, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 28, 2024Routine2
Smoke Deficiencies
Install an approved automatic sprinkler system.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jun 1, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 17, 2023Routine8
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Ownership & Operations
Who Operates This Facility
Hillcrest Home
nonprofit
Ownership & Management
Owners
Mission Interests Committee INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit hillcresthome.org
Medicare data downloads
Original nursing home datasets
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