The Springs of Harrison
Strong Medicare quality ratings; families often praise compassionate and friendly nursing staff. Still worth an in-person visit.
based on 25 Google reviews
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What this means for your family
The Springs of Harrison shows strong performance in rehabilitation and wound care, which may benefit those recovering from surgery. However, due to serious, recurring reports of poor hygiene and neglect, we strongly advise families to conduct unannounced visits and monitor the condition of their loved ones closely.
Google Reviews
Google Reviews
25 reviews on Google“The Springs of Harrison receives highly polarized feedback, with many families praising the compassionate nursing staff and effective rehabilitation services, while others report severe neglect and poor hygiene. While some visitors highlight a clean, friendly environment, multiple critical reviews raise alarming concerns regarding patient care standards, including issues with hygiene, medication management, and staff responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Effective physical therapy and rehab services
- Specialized wound care expertise
- Helpful and accommodating administrative staff
Concerns
- Poor hygiene and neglect (soiled linens, bedsores) (mentioned by 3 reviewers)
- Inadequate staffing or slow response times (mentioned by 2 reviewers)
- Poor quality or cold food (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the specialized wound care expertise mentioned by your team, what specific protocols do you have in place to ensure consistent hygiene and skin integrity for residents?
- 2I noticed the CMS staffing rating is lower than your other metrics; could you walk me through how you manage shift coverage to ensure timely responses to call lights?
- 3What steps are currently being taken to improve the dining experience and ensure that meals are served at the appropriate temperature?
- 4How do you monitor and document medication management to ensure accuracy and safety for all residents?
- 5I see that your administrative team is very involved; what is your process for addressing family concerns or feedback when they arise?
- 6Can you describe the daily social or recreational activities available to help residents stay engaged and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“Even when they were busy, they greeted each person with a smile and a cheerful attitude. Due to their loving care and diligent rehab, my wife became strong enough to return to our home.”
“She is excellent. Any resident there is in good hands if they need wound care.”
“They left him in bed all but 20 mins a day and came home with a bed sore in stage three. Took him off his meds that were being used to prevent him going into a fib.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Springs of Harrison has persistent issues with fire safety systems, particularly smoke detection problems appearing across multiple surveys from 2023-2025, and families have filed complaints leading to deficiencies regarding resident rights. The facility shows recurring problems in resident care, fire safety, and food service, with smoke detection deficiencies appearing three times and indicating ongoing safety concerns. While all deficiencies have correction dates, the repeated fire safety violations and complaint-triggered resident rights issue suggest potential quality and safety challenges that warrant careful consideration during your visit.
Jul 2, 2025Routine3
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Aug 27, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Apr 4, 2024Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Mar 10, 2023Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
The Springs of Harrison
for profit
Chain Affiliation
The Springs Arkansas
26 facilities nationwide
Chain avg rating: 3.5/5 · Rank 4 of 26 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit thespringsharrison.com
Medicare data downloads
Original nursing home datasets
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