The Springs Batesville
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 56 Google reviews
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What this means for your family
The Springs of Batesville has a strong reputation for therapy and nursing care, but the reports of severe neglect and communication gaps are significant red flags. When touring, ask specifically about their protocol for call-light response times and how they ensure family members receive timely updates during weekends and after-hours.
Google Reviews
Google Reviews
56 reviews on Google“The Springs of Batesville receives highly polarized feedback, with many families praising the staff for their compassion and attentiveness, while others report severe neglect and communication failures. While some families describe the facility as a clean and caring environment, critical reports highlight issues with call-light response times, hygiene, and missing personal belongings. Potential families should be aware of the stark contrast between the glowing testimonials and the serious allegations of neglect.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective rehab therapy services
- Clean and well-maintained facility
- Helpful administrative support
Concerns
- Slow or non-existent response to call lights/patient needs (mentioned by 2 reviewers)
- Poor communication with family members after hours (mentioned by 2 reviewers)
- Loss of personal belongings/clothing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 60 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your nursing staff; how do you ensure that level of attentive care is maintained during busy shifts?
- 2What specific steps are in place to ensure that call lights are answered promptly and resident needs are met right away?
- 3Since we want to stay closely connected, what is your process for communicating important updates to family members, especially during after-hours or weekends?
- 4How do you manage the tracking of personal belongings and laundry to ensure residents' items stay safe and organized?
- 5What kind of daily activities or social programs are available to keep residents engaged and active within the community?
- 6In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“My grandma was in there for rehab. All the staff were fantastic. The nurses and CNAs were wonderful, always anticipating her needs before she ever had to ask.”
“My brother-in-law was at The Springs of Batesville for several weeks and our family consensus is that these folks are miracle workers. The nurses, rehab staff, aides, cleaning crew, were all wonderful.”
“SHE SAID THIS IS NOT A PLACE FOR A LOVE ONE.HER HUSBAND LAID IN POOP FOR ONE HOUR AND A HALF, HE WAS PUSHING HIS ALERT BUTTON.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Springs Batesville has persistent issues with food service and safety systems across multiple surveys, with families filing complaints about care planning and accident prevention. The facility shows recurring problems with dietary management (food safety, menu planning, special diets) and fire safety systems (alarms, smoke detection, emergency exits) that repeat over time. While all deficiencies are marked as corrected, the pattern of similar violations suggests ongoing challenges with maintaining consistent standards in these critical areas.
Aug 28, 2025Routine5
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Feb 5, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Oct 1, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 23, 2024Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Apr 7, 2023Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Egress Deficiencies
Have exits that are accessible at all times.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Ownership & Operations
Who Operates This Facility
The Springs Batesville
for profit
Chain Affiliation
The Springs Arkansas
26 facilities nationwide
Chain avg rating: 3.5/5 · Rank 17 of 26
Ownership & Management
Owners
Hoffman, Helen
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Kurz, Chaim
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Kurz, Solomon
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
56 reviews from families & visitors
Official Website
Visit thespringsbatesville.com
Medicare data downloads
Original nursing home datasets
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