The Preston Health Center
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 25 Google reviews
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What this means for your family
The Preston Health Center is widely praised for its cleanliness and dedicated therapy teams, making it a strong candidate for rehabilitation. However, because of a serious report regarding nursing neglect, we strongly advise families to conduct a thorough tour and ask specific questions about how the facility handles patient hygiene and communication between contracted therapy staff and the administrative nursing team.
Google Reviews
Google Reviews
25 reviews on Google“The Preston Health Center is highly regarded by most families for its clean environment, attentive nursing staff, and effective rehabilitation services. While the vast majority of reviews are glowing, one family member reported a serious incident regarding neglect and poor communication with administration, highlighting a potential gap in care standards for some residents.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Attentive and professional nursing staff
- Effective rehabilitation and therapy programs
- Strong communication with families
Concerns
- Inadequate nursing care and neglect of basic hygiene needs
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given your high CMS staffing rating, how do you ensure that consistent, personalized attention is maintained for each resident's daily hygiene and grooming needs?
- 2I noticed you are very active in responding to feedback online; how do you incorporate family input into the daily care plan for residents?
- 3With your strong reputation for rehabilitation and therapy, how do you integrate those programs into the daily routine for residents who aren't in active recovery?
- 4Since you maintain a smaller capacity of 62 residents, how does this size allow your nursing team to stay proactive regarding changes in a resident's health status?
- 5What protocols do you have in place to ensure that communication remains transparent and frequent when a resident experiences a medical emergency or a change in condition?
- 6Could you walk me through the variety of social activities available, and how you encourage residents to participate in daily life at The Preston?
Personalized based on this facility's data
Key Review Excerpts
“The staff couldn't be nicer and his care very good. He continues to be very content which is so nice to see.”
“I never have a problem accessing the nurses, CNAs, nursing managers, Nurse Practitioner or MDs when I need them, and the facility is always immaculate!”
“The administrative personnel La’Kia, nursing staff Samantha and Josefa, Dr. Sanchez, and the physical therapy team have been going over and above in quality health care and communication!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Preston Health Center shows a mixed record with 5 deficiencies across 2 surveys, including one complaint-triggered safety issue where families reported concerns about accident hazards and supervision. Earlier deficiencies involved food safety, medication labeling, and staff training, all of which have been corrected. The facility addressed the safety complaint, suggesting responsiveness to problems when identified.
Aug 29, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 15, 2022Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Federal Penalties
Fine
Aug 29, 2024
$8,018
Ownership & Operations
Who Operates This Facility
The Preston Health Center
nonprofit
Chain Affiliation
Life Care Services
44 facilities nationwide
Ownership & Management
Owners
The Cypress Club INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit theprestonhealthcenter.com
Medicare data downloads
Original nursing home datasets
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