Life Care Center of Hilton Head
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 61 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (5 vs median 3)
Below average in SC · Meets national RN staffing standard · Above average staffing · Low staff turnover (stable workforce) · Below chain average · $8,281 in fines · Abuse citation
What this means for your family
This facility is highly regarded for its physical therapy and social services, making it a strong candidate for rehabilitation. However, families should be aware of recurring reports regarding nursing responsiveness and should plan to visit frequently to ensure consistent oversight of their loved one's care.
Google Reviews
Google Reviews
61 reviews on Google“Life Care Center of Hilton Head receives consistent praise for its dedicated social services team and effective physical therapy department, which many families credit for successful rehabilitation outcomes. However, the facility faces recurring criticism regarding inconsistent nursing care, reports of understaffing, and occasional lapses in basic patient monitoring. Families should weigh the strong administrative support against these concerns regarding daily nursing responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Highly responsive and compassionate social services
- Effective physical therapy and rehabilitation team
- Clean and well-maintained facility
- Strong administrative leadership
Concerns
- Inconsistent nursing care and lack of patient monitoring (mentioned by 5 reviewers)
- Understaffing leading to slow response times (mentioned by 3 reviewers)
- Poor food quality and unappealing presentation (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 65 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much the administration engages with the community through reviews; how does the leadership team ensure that feedback from families is actually implemented into daily care?
- 2We have heard great things about the physical therapy team here, so could you tell us more about how the rehab process works for new residents?
- 3Since we want to ensure consistent monitoring, what specific protocols are in place to make sure nursing staff can respond quickly to call lights during the night shift?
- 4How does the facility manage medication administration to ensure everything is tracked accurately and safely for every resident?
- 5We want to make sure they enjoy their meals, so could you describe the daily dining menu and how much input residents have in food variety?
- 6What kind of social activities or outings are available to help residents stay engaged and connected with the Hilton Head community?
Personalized based on this facility's data
Key Review Excerpts
“The care my 95 year old mother received at Life Care Center of Hilton Head was outstanding - very caring and compassionate. The Physical Therapy staff improved Mom's strength and mobility very significantly and communicated very well to our family during the process.”
“The p.t.and o.t. here is the best with caring therapists. The nursing care, however, barely exists. The aids care for the patients, but many call in sick. There attention is rude, if at all.”
“After more than a year at Life Care, I can say I feel supported and heard at a place my loved one isn't exactly keen on - it's simply not her chosen home. That said, she is safe and well cared for.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing complaints that triggered inspections involving abuse and neglect reporting failures, occurring repeatedly in 2023 and 2025. The most recurring issues involve resident protection from abuse/neglect, daily care assistance, and medication management across multiple surveys. While all deficiencies show correction dates, the repeat complaints about abuse reporting and the recent serious abuse protection violation in 2025 warrant careful consideration during your visit.
Jul 17, 2025Routine3
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jul 17, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 6, 2024Routine6
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 16, 2022Routine4
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jul 17, 2025
$8,281
Ownership & Operations
Who Operates This Facility
Life Care Center of Hilton Head
for profit
Chain Affiliation
Life Care Centers of America
194 facilities nationwide
Chain avg rating: 3.5/5 · Rank 168 of 194
Ownership & Management
Owners
Preston, Forrest
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
61 reviews from families & visitors
Official Website
Visit lcca.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.