Nursing Home Top Rated

Broad Creek Care Center

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

801 Lemon Grass Court, Hilton Head Island, SC 29928|25 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.8/5

based on 56 Google reviews

(843) 341-7311 Directions Website

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What this means for your family

Broad Creek Care Center is highly recommended for its excellent therapy programs and professional nursing staff. However, families should be proactive in establishing a clear communication plan with the nursing and social work teams upon admission to ensure they receive regular updates on their loved one's progress.

Google Reviews

56 reviews on Google

“Broad Creek Care Center is highly regarded by most families for its compassionate, professional nursing staff and effective rehabilitation services. While the facility is praised for its welcoming environment and quality care, some families have noted significant lapses in communication regarding patient progress and care planning.”

Quality Themes

Tap a score for details

Strengths

Compassionate and attentive nursing staff
Effective physical and occupational therapy
Clean and well-maintained facility
Responsive admissions and administrative team

Concerns

Lack of communication regarding patient status and care plans (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 58 analyzed

⚡12 reviews posted between Jun 15, 2026 – Jun 19, 2026 · 12 were 5-star

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1With such a high 5-star rating for staffing, how do you ensure that the nursing team stays so attentive to each resident's individual needs?
2I noticed the facility is very well-maintained; could you tell me more about how the daily environment is kept clean and comfortable for the residents?
3What is the best way for our family to stay updated on changes in care plans or daily health status to ensure we are always in the loop?
4Could you describe how the physical and occupational therapy programs are integrated into a resident's weekly routine?
5What kind of daily activities or social events are organized to keep the residents engaged and connected with one another?
6In the event of a medical emergency after hours, what is the specific protocol for notifying the family and coordinating care?

Personalized based on this facility's data

Key Review Excerpts

“The nursing staff and therapists are motivating, caring and very interactive with the patients.”

Memory care family member · 2024★★★★★

“The downside was a total lack of communication to me. It was 8 days before anyone contacted me or discussed how he was doing and plans for rehab.”

Rehab patient's spouse · 2024★★★☆☆

“The entertainment, the planned activities, the physical therapy and exercise programs, the marvelous food with an exceptional chef, and especially the care are all A plus.”

Long-term resident's family · 2023★★★★★

Source: 56 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

1.56hrs

Registered nurses for medical care

Total Nursing

4.82hrs

All nurses + aides combined

Staff Turnover

45%

Lower is better (< 30% = good)

RN Turnover

39%

Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility2.3%

Better than Avg

Here

2.3%

19.5%

20.6%

Beaufort

18.3%

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.1%

3.0%

Beaufort

2.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

90.6%

Beaufort

91.6%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility8.6%

Better than Avg

Here

8.6%

15.5%

15.3%

Beaufort

11.9%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility14.3%

Mixed vs Avgs

Here

14.3%

14.4%

12.2%

Beaufort

9.8%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility95.2%

Better than Avg

Here

95.2%

93.4%

91.2%

Beaufort

94.2%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

79.8%

78.0%

Beaufort

85.7%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility87.6%

Mixed vs Avgs

Here

87.6%

81.8%

80.6%

Beaufort

89.3%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.7%

Better than Avg

Here

0.7%

1.6%

1.5%

Beaufort

1.6%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies

Well below state avg (3.7)

4 complaint-triggered

Families filed complaints that triggered an investigation revealing deficiencies in abuse prevention policies and proper reporting procedures, alongside care planning issues. The facility has had recurring problems with developing complete resident care plans across multiple surveys, plus issues with medication management and food safety. While all deficiencies show correction dates, the complaint-triggered findings and repeat care planning problems suggest families should ask detailed questions about current safety protocols and care coordination during any visit.

Mar 18, 2026Complaint1 finding

0689Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Oct 27, 2023Complaint3 findings

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Jun 7, 2023Routine3 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Broad Creek Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

VI Living

Chain Size

10 facilities nationwide

Chain avg rating: 4.8/5 · Rank 6 of 10 (Best)