The Preserve
Strong Medicare quality ratings; families often praise highly effective and professional pt/ot therapy team. Still worth an in-person visit.
based on 48 Google reviews
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What this means for your family
The Preserve offers an excellent, state-of-the-art rehabilitation program that many families highly recommend for recovery. However, given the recurring reports of neglect and slow response times from nursing aides, we strongly advise families to conduct frequent, unannounced visits to monitor the quality of daily care and hygiene for their loved ones.
Google Reviews
Google Reviews
48 reviews on Google“The Preserve is widely praised for its modern, clean facility and a highly effective rehabilitation therapy team that many residents credit for their successful recovery. While many families report excellent, compassionate care, there are serious, recurring reports from some families regarding neglect, poor communication, and understaffing, particularly concerning basic hygiene and response times for call lights.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective and professional PT/OT therapy team
- Clean, modern, and well-maintained physical facility
- Welcoming and attentive nursing and CNA staff
- Private rooms with quality amenities
Concerns
- Slow response times for call lights and basic assistance (mentioned by 3 reviewers)
- Inconsistent quality of care and hygiene (e.g., soiled diapers, UTI issues) (mentioned by 3 reviewers)
- Lack of communication from management (mentioned by 2 reviewers)
- Limited social activities for residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 50 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how does that commitment to communication translate into how you keep families updated on their loved one's daily health status?
- 2The physical facility is beautiful and well-maintained, but I’m curious about the daily social calendar—what kind of structured activities or engagement opportunities are available to keep residents active and social?
- 3Given that your therapy team is so highly regarded, how do you ensure that the same level of professional attention and consistency is applied to daily personal care and hygiene needs?
- 4When a resident needs assistance, what is the standard protocol for responding to call lights, and how do you ensure that response times remain consistent throughout the day and night?
- 5Since you maintain a 4-star CMS rating for staffing, how do you manage shift transitions to ensure that residents receive attentive care without any gaps in communication or service?
- 6In the event of a sudden medical change or emergency, what is the process for notifying family members, and how quickly can we expect to be involved in the care planning process?
Personalized based on this facility's data
Key Review Excerpts
“The Preserve is easily the best rehabilitation facility I have been in and this is NOT my first rehab. The physical facility is quite nice with large rooms equipped with big flat screen TVs. The nurses and CNAs are friendly and helpful.”
“My father was in the memory care unit for almost 2 years. Jen and the staff truly loved and took care of him. At first, he resisted going into any facility. But quickly he felt cared for and a connection to the other residents and the people taking care of him.”
“The property is beautiful, and that’s where the illusion ends... My father was treated horribly there, with 45-90 minute wait times for his calls for help, verbal abuse from the staff, and refusal of care, including leaving him in soiled diapers for a full day.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that led to deficiencies, including issues with pressure ulcer care and appropriate treatment according to residents' preferences. The facility shows recurring problems with quality of care, medication management, and fire safety systems across multiple surveys from 2022 to 2025. While all deficiencies have correction dates, the pattern of ongoing issues in core care areas warrants careful consideration during your visit.
Oct 2, 2025Routine1
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Jan 16, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Nov 16, 2023Routine4
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
May 31, 2023Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 17, 2022Routine5
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Federal Penalties
Fine
May 31, 2023
$25,155
Ownership & Operations
Who Operates This Facility
The Preserve
nonprofit
Chain Affiliation
Volunteers of America Senior Living
6 facilities nationwide
Ownership & Management
Owners
Voa Lee County Health Care Facility, INC.
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
48 reviews from families & visitors
Official Website
Visit thepreservevoa.org
Medicare data downloads
Original nursing home datasets
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