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Strong Medicare quality ratings; public reviewers often praise highly effective and professional pt/ot therapy team. Still worth an in-person visit.
based on 48 Google reviews
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The Preserve has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: highly effective and professional pt/ot therapy team and clean, modern, and well-maintained physical facility. Review the component ratings and current source records before deciding.
The Preserve is widely praised for its modern, clean facility and a highly effective rehabilitation therapy team that many residents credit for their successful recovery. While many families report excellent, compassionate care, there are serious, recurring reports from some families regarding neglect, poor communication, and understaffing, particularly concerning basic hygiene and response times for call lights.
Quality Themes
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Distribution · 50 analyzed
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Key Review Excerpts
“The Preserve is easily the best rehabilitation facility I have been in and this is NOT my first rehab. The physical facility is quite nice with large rooms equipped with big flat screen TVs. The nurses and CNAs are friendly and helpful.”
“My father was in the memory care unit for almost 2 years. Jen and the staff truly loved and took care of him. At first, he resisted going into any facility. But quickly he felt cared for and a connection to the other residents and the people taking care of him.”
“The nurses were great but the aids were terrible, wouldn’t help her go to the bathroom, go to bed, eat, she ended up with a severe UTI which has never cleared up. This looks like a high end rehab place but in reality they really lack people and care skills it is shocking.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed complaints that led to deficiencies, including issues with pressure ulcer care and appropriate treatment according to residents' preferences. The facility shows recurring problems with quality of care, medication management, and fire safety systems across multiple surveys from 2022 to 2025. While all deficiencies have correction dates, the pattern of ongoing issues in core care areas warrants careful consideration during your visit.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
The Preserve
nonprofit
Volunteers of America Senior Living
6 facilities nationwide
Owners
Voa Lee County Health Care Facility, INC.
Owner · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
48 reviews from families & visitors
Official Website
Visit thepreservevoa.org
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Original nursing home datasets
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