Eagleridge Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 82 Google reviews
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What this means for your family
Eagleridge has a strong rehabilitation and activities team that many families appreciate, but there are recurring, serious reports of medical neglect and poor communication. If you choose this facility, ensure you have a designated family member who can visit frequently to advocate for your loved one's medical needs and monitor their care directly.
Google Reviews
Google Reviews
82 reviews on Google“Eagleridge Health and Rehabilitation Center receives highly polarized reviews, with many families praising the facility's cleanliness, friendly staff, and effective physical therapy team. However, a significant number of reviewers report severe concerns regarding understaffing, poor communication, and neglectful medical care, including issues with medication management and facility maintenance. Families should be aware that while many report positive experiences, there is a recurring pattern of complaints regarding the quality of nursing care and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean and modern facility environment
- Friendly and welcoming front-line staff
- Engaging activity programs
Concerns
- Severe understaffing leading to neglect (mentioned by 7 reviewers)
- Poor communication and difficulty reaching nursing staff (mentioned by 5 reviewers)
- Medication management and medical oversight failures (mentioned by 4 reviewers)
- Poor quality or cold food (mentioned by 3 reviewers)
- Facility maintenance issues (AC, broken beds, plumbing) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 82 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is active in responding to feedback online; how do you use that family input to improve daily operations and resident care?
- 2Given the recent feedback regarding staffing levels, could you walk me through how you ensure consistent, attentive care for all 120 residents during shift changes?
- 3What specific protocols are in place to ensure that medication management and medical oversight are handled accurately and communicated clearly to families?
- 4I’ve read great things about your physical and occupational therapy programs; how do you integrate those services into the residents' daily activity schedules?
- 5How are you currently addressing the concerns regarding dining services to ensure that meals are served at the proper temperature and meet the nutritional needs of residents?
- 6When maintenance issues like plumbing or climate control arise, what is the typical turnaround time for repairs to ensure the facility remains comfortable for residents?
Personalized based on this facility's data
Key Review Excerpts
“The only people I enjoyed being around were the OT/PT people. My Bottom”
“They are understaffed, having 2 nurses take care of 30+ patients. Experienced some rude staff, who don’t care about the patients.”
“The staff is very helpful the administrator, Lisa saw that I was upset about my loved one not being able to come home right away and concerned about what to expect. Lisa took the time to go over everything with me.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed five complaint reports triggering inspections, indicating ongoing concerns about safety hazards and accident prevention that have persisted across multiple years. The facility shows recurring problems in three main areas: safety and accident prevention, medication management, and resident assessments and care planning. While all deficiencies show correction dates, the pattern of repeated safety violations suggests potential systemic issues that families should investigate thoroughly during visits.
Aug 21, 2025Routine3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Jan 30, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 8, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 25, 2024Routine11
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Jan 25, 2024Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Dec 7, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Jan 30, 2025
$34,356
Fine
Dec 7, 2023
$29,530
Ownership & Operations
Who Operates This Facility
Eagleridge Health and Rehabilitation Center
for profit
Chain Affiliation
Aston Health
38 facilities nationwide
Ownership & Management
Owners
Eagleridge Rehab Holdings
Owner · Organization
Bp Eagleridge Trust
Owner (parent company) · Organization
Lf Eagleridge Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
82 reviews from families & visitors
Official Website
Visit eagleridgerehabilitation.com
Medicare data downloads
Original nursing home datasets
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