Ambassador Healthcare at College Park
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 307 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (15 vs median 6.0)
Bottom 25% in FL · Below recommended RN staffing · Worst in EXCELSIOR CARE GROUP chain · $78,430 in fines · Abuse citation
What this means for your family
The facility's physical therapy department is frequently cited as a major strength for recovery. However, families should be aware of the stark contrast in reviews regarding weekend care and hygiene; we recommend visiting during off-hours to observe staffing levels and cleanliness firsthand.
Google Reviews
Google Reviews
307 reviews on Google“Ambassador Healthcare at College Park receives highly polarized feedback, with a large volume of glowing reviews praising the admissions team and physical therapy staff, contrasted by serious allegations of neglect and poor communication from other families. While many visitors highlight the cleanliness of the facility and the professionalism of specific staff members, others report concerns regarding patient hygiene, missing personal belongings, and inconsistent care during weekends.”
Quality Themes
Tap a score for detailsStrengths
- Highly responsive and professional admissions team
- Effective and dedicated physical therapy staff
- Clean and well-maintained facility environment
- Warm and welcoming staff interactions
Concerns
- Inconsistent care and staffing levels on weekends (mentioned by 2 reviewers)
- Poor hygiene and reports of patients left in soiled conditions (mentioned by 2 reviewers)
- Difficulty with communication and responsiveness from nursing staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 95 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on enhancing care quality, what specific steps is the facility taking to ensure consistent nursing support and responsiveness, particularly during weekend shifts?
- 2I noticed some concerns regarding hygiene standards; could you walk me through the facility's current protocols for ensuring timely assistance with personal care and daily hygiene needs?
- 3With medication management being a key area of focus for your clinical team, what safety checks and oversight procedures are in place to ensure residents receive the correct dosages on time?
- 4Your physical therapy team receives great feedback for their dedication; how do you integrate their rehabilitation programs into the daily routines of residents to keep them active and engaged?
- 5How does the nursing staff coordinate with families to ensure clear, proactive communication regarding a resident's health status or any changes in their care plan?
- 6In the event of a medical emergency, what is your specific protocol for stabilizing a resident and communicating with the family and primary care physicians?
Personalized based on this facility's data
Key Review Excerpts
“The facility is very clean and the admissions department is great and answered all my questions. I definitely recommend sending your loved one here.”
“The therapy team goes above and beyond in improving the patient's quality of life and returning them to their prior levels of functioning and mobility. Lots of fun activities are provided daily.”
“One star for the good work of the week day staff including PT and aides. But this is a dangerous, dehumanizing, run down place for your loved one. Especially if you're not there looking in on them. Weekends are warehousing patients through over medication.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing complaints leading to serious deficiency findings, including recent issues with resident abuse/neglect protection and accident prevention. The most recurring problems involve daily care assistance, accident hazard prevention, medication management, and food safety/nutrition services. While the facility has corrected all cited deficiencies, the repeated issues across multiple surveys and ongoing family complaints through 2025 suggest persistent care quality challenges that warrant careful consideration during any visit.
Feb 13, 2026Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 30, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 8, 2024Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jan 11, 2024Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jan 11, 2024Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jun 21, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Federal Penalties
Fine
Feb 13, 2026
$17,675
Fine
Apr 30, 2025
$78,430
Ownership & Operations
Who Operates This Facility
Ambassador Healthcare at College Park
for profit
Chain Affiliation
Excelsior Care Group
33 facilities nationwide
Chain avg rating: 2.6/5 · Rank 28 of 32 (Worst)
Ownership & Management
Owners
College Park Rehabilitation and Nursing Center LLC
Owner · Organization
Flnho Capital Group LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
307 reviews from families & visitors
Official Website
Visit ambassadorhccollegepark.com
Medicare data downloads
Original nursing home datasets
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