Mvhs Rehabilitation and Nursing Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 24 Google reviews
Watch Mvhs Rehabilitation and Nursing Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
The rehabilitation therapy team at this facility is highly skilled and can be very effective for recovery. However, there are serious, recurring reports of nursing neglect, medication errors, and poor communication. If you choose this facility, you must be prepared to be a very active advocate for your loved one, specifically regarding daily hygiene, medication administration, and regular contact with the medical staff.
Google Reviews
Google Reviews
24 reviews on Google“MVHS Rehabilitation and Nursing Center receives consistent praise for its high-quality physical and occupational therapy departments, which many families credit for significant patient recovery. However, the facility faces serious, recurring complaints regarding nursing care, including reports of neglect, poor communication with medical staff, and inadequate staffing levels. Families should be aware that while the rehab services are highly regarded, the quality of daily nursing support and responsiveness appears inconsistent.”
Quality Themes
Tap a score for detailsStrengths
- Excellent physical and occupational therapy
- Clean and well-maintained facility
- Compassionate and skilled therapy staff
Concerns
- Inadequate nursing staffing and slow response times (mentioned by 4 reviewers)
- Lack of communication with doctors or medical providers (mentioned by 3 reviewers)
- Poor hygiene and basic care neglect (mentioned by 3 reviewers)
- Medication management and dietary errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about the skill of your physical and occupational therapy teams; how do you tailor those programs to a resident's specific recovery goals?
- 2With the facility being so well-maintained, what specific cleaning and hygiene protocols are in place to ensure a sanitary environment for all residents?
- 3How does the nursing team ensure that medication schedules are followed accurately and that any changes in a resident's condition are communicated promptly to their doctors?
- 4What is the process for ensuring that staff are available to respond quickly when a resident uses their call light, especially during the night shifts?
- 5Could you tell us more about the daily activities and social engagement opportunities available to residents to keep them active and connected?
- 6How does the facility manage dietary needs and meal service to prevent errors and ensure everyone's nutritional requirements are met?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapists were excellent but the nightly nursing staff was mostly a nightmare.”
“The PT/OT department is second to none. When my husband arrived he was unable to walk or stand because of a fall and he also had multiple disabilities from a previous stroke. They went above and beyond to exercise all muscles and eventually got him on his feet and walking.”
“On many occasions it was nearly impossible to get a CNA to help my mom. She was lying in her own feces and urine several times...and that was just the times that I went to visit her!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring fire safety and building system deficiencies across multiple surveys, with the same issues appearing in 2021, 2023, and 2025. The most frequent problems involve fire safety systems, electrical and gas equipment maintenance, and food service operations. One family filed a complaint in 2023 regarding inadequate treatment and care. While all deficiencies show correction dates, the repeated nature of safety violations suggests ongoing maintenance challenges that families should discuss during visits.
Jul 22, 2025Routine16
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Construction Deficiencies
Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 14, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 25, 2023Routine2
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure gas and vacuum piping is labeled.
May 28, 2021Routine10
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Mvhs Rehabilitation and Nursing Center
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit mvhealthsystem.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
The Grand Rehabilitation and Nursing at Utica
1.2 miNursing Home · Utica, NY
Utica Rehabilitation & Nursing Center
1.3 miNursing Home · Utica, NY
The Pines at Utica Center for Nursing and Rehab
1.4 miNursing Home · Utica, NY
Focus Senior Living at Utica
1.9 miAssisted Living · Utica, NY
Oneida Center for Rehabilitation and Nursing
1.9 miNursing Home · Utica, NY
Cedarbrook Village, Incorporated
3.5 miAssisted Living · New Hartford, NY