The Pines at Rutland Center for Nursing & Rehabili
Strong Medicare quality ratings; families often praise warm, attentive nursing and support staff. Still worth an in-person visit.
based on 113 Google reviews
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What this means for your family
The Pines offers a clean environment and a highly regarded rehab team, making it a strong candidate for short-term recovery. However, families should be proactive about monitoring nutrition and call-button response times, as these are the most frequently cited areas for improvement.
Google Reviews
Google Reviews
113 reviews on Google“The Pines at Rutland generally receives high praise for its warm, attentive nursing staff and clean, well-maintained environment. While many families report positive rehabilitation outcomes and compassionate care, there are recurring, serious concerns regarding food quality and occasional lapses in responsiveness to patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and support staff
- Clean and well-maintained facility
- Effective rehabilitation therapy programs
- Welcoming and helpful front desk reception
Concerns
- Poor food quality, including cold or missing meals (mentioned by 5 reviewers)
- Slow response times to call buttons or patient needs (mentioned by 3 reviewers)
- Inadequate communication with family members (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 116 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a 3-star staffing rating; how do you manage call button response times to ensure residents receive timely assistance?
- 2What steps are being taken to improve the dining experience and ensure that meals are served hot and consistent with residents' dietary needs?
- 3Given the importance of staying connected, what is your standard process for keeping family members updated on changes in a resident's health or care plan?
- 4Could you walk me through how your team coordinates medication management to ensure accuracy and safety for residents?
- 5What does a typical social calendar look like for residents, and how do you encourage participation in daily activities?
- 6I see that you sometimes respond to feedback online; how do you use family input to make tangible improvements to the care provided here?
Personalized based on this facility's data
Key Review Excerpts
“The staff are welcoming and awesome. They listened and answered all our questions when my mom was admitted. They make sure they have an entire plan of action to get patients well to be able to transition back home.”
“I see an improvement. The patient I was visiting was Clean linens were fresh.I Also saw lots of patient interaction.”
“The nursing care on the second floor was terrible! My mother 88 years old was admitted there for PT & OT after having a hip replacement. When I walked in the front door the smell of urine was very prominent.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to four deficiencies, including recent issues with accident hazards, food safety, and infection control. The facility shows recurring problems with medication management, resident safety, and care planning across multiple surveys. While most deficiencies have correction dates, the pattern of repeated issues in core care areas suggests ongoing quality challenges that families should investigate further during visits.
Dec 17, 2025Routine6
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Nov 25, 2024Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Sep 18, 2024Routine5
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Keep signed and dated reports of x-rays and other diagnostic services in the residents record.
Sep 18, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 9, 2023Routine7
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 31, 2022Routine1
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Federal Penalties
Fine
Sep 18, 2024
$8,512
Ownership & Operations
Who Operates This Facility
The Pines at Rutland Center for Nursing & Rehabili
for profit
Chain Affiliation
National Health Care Associates
43 facilities nationwide
Chain avg rating: 3.0/5 · Rank 14 of 43
Ownership & Management
Owners
Bnb Health Care Funds LLC
Owner · Organization
Cohen, David
Owner
Fuchs, Morris
Owner
Goldenberg, Chaim
Owner
Lipman, Michael
Owner
Manela, Magda
Owner
Ostreicher, Marvin
Owner
Roberts, Tzivy
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
113 reviews from families & visitors
Official Website
Visit pinesrutland.com
Medicare data downloads
Original nursing home datasets
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