Rutland Healthcare & Rehabilitation Center
Strong Medicare quality ratings; families often praise warm, attentive nursing and care staff. Still worth an in-person visit.
based on 42 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate nursing staff and effective rehabilitation programs, making it a strong candidate for recovery. However, families should be proactive in monitoring medical care and should request direct communication with the attending physician to ensure all health conditions are being addressed, as some reviewers noted gaps in medical oversight.
Google Reviews
Google Reviews
42 reviews on Google“Rutland Healthcare & Rehabilitation Center receives high praise for its compassionate, professional nursing staff and dedicated rehabilitation team, with many families noting a warm, home-like environment. However, some reviewers have raised serious concerns regarding medical oversight, specifically regarding physician responsiveness to secondary health conditions, and occasional inconsistencies in patient care and staff professionalism.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and care staff
- Effective rehabilitation therapy team
- Welcoming and professional administrative staff
- Clean and well-maintained facility
Concerns
- Inadequate medical oversight or physician responsiveness (mentioned by 2 reviewers)
- Inconsistent quality of food (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 47 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see how much the administration engages with the community through your review responses; how do you typically involve families in the care planning process?
- 2We've heard great things about the rehabilitation therapy team here; could you tell us more about how the therapists work with residents to regain their independence?
- 3Could you describe what a typical day looks like for residents, especially regarding social activities and mealtime?
- 4How do you ensure consistent medical oversight and communication between the nursing staff and visiting physicians?
- 5With the facility being so well-maintained and clean, what are your protocols for ensuring dining areas and meal services remain high quality for every resident?
- 6In the event of a medical emergency during the night, what is the specific process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The nursing care both of my family members receive(d) has been outstanding, the staff is professional, knowledgeable and seemingly tireless. They are always available to answer any questions I have and I always feel heard.”
“The consistent complaint is the food, although I have not tried it myself, the meals I have seen do not look all that appetizing. Over all my husband and I are happy to have such caring staff to take care of my mother in law.”
“If it was just the nursing staff and PT/OT I would give a 5 star review. They were all polite and pleasant. Always trying to make residents as comfortable as possible. The loss of 3 stars is solely at the hands of the staff doctor.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents who fell and were seriously hurt
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaint reports leading to deficiencies including resident abuse and failure to notify families of incidents. The facility shows recurring issues with food safety and infection control across multiple surveys, though all violations appear corrected with dates provided by the facility. Consider visiting to assess current conditions, as the pattern of complaint-triggered deficiencies suggests ongoing resident or family concerns about care quality.
Aug 5, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jun 19, 2025Routine5
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 13, 2023Complaint2
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jul 25, 2023Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Mar 22, 2023Routine2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Feb 9, 2022Routine4
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Federal Penalties
Fine
Jun 19, 2025
$8,788
Fine
Jun 19, 2025
$23,920
Ownership & Operations
Who Operates This Facility
Rutland Healthcare & Rehabilitation Center
for profit
Chain Affiliation
Allaire Health Services
20 facilities nationwide
Chain avg rating: 2.3/5 · Rank 2 of 20 (Best)
Ownership & Management
Owners
Ahs Vt Opco Holdco LLC
Owner · Organization
Ahs Vt Topco LLC
Owner (parent company) · Organization
Kurland, Benjamin
Owner (parent company)
Kurland, Naomi
Owner (parent company)
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
42 reviews from families & visitors
Official Website
Visit rutlandclr.com
Medicare data downloads
Original nursing home datasets
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