Mountain View Center Genesis Healthcare
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 95 Google reviews
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What this means for your family
Mountain View Center is highly regarded for its rehabilitation services and supportive social work team, making it a strong candidate for short-term recovery. However, families considering long-term placement should conduct extra due diligence regarding the specific unit their loved one will occupy, as some reports indicate inconsistent care and communication issues in long-term wards.
Google Reviews
Google Reviews
95 reviews on Google“Mountain View Center generally receives high praise for its compassionate nursing staff, effective rehabilitation services, and helpful administrative team. However, some families have reported significant concerns regarding inconsistent care on long-term units, including issues with hygiene, responsiveness, and missing personal belongings. While many families feel supported and well-informed, others have experienced frustration with communication gaps and basic care lapses.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and occupational therapy
- Helpful and professional administrative/social work team
- Clean and welcoming facility environment
Concerns
- Inconsistent care and lack of responsiveness on long-term units (mentioned by 3 reviewers)
- Poor communication and difficulty reaching staff via phone (mentioned by 2 reviewers)
- Missing or lost personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 99 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We noticed how much the team values feedback from families; how do you typically incorporate resident or family suggestions into your daily care routines?
- 2What specific steps does the nursing team take to ensure consistent communication with families, especially if we have questions during the evening or weekend hours?
- 3Could you tell us more about the dining experience, specifically how the menu is planned and how you ensure residents receive nutritious, high-quality meals?
- 4What systems are in place to help residents keep track of their personal belongings and prevent items from getting misplaced?
- 5In the event of a medical emergency after hours, what is the protocol for notifying the family and coordinating with doctors?
- 6What kind of daily activities or social programs are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The social workers at Mountain View Center were amazing. They were compassionate and caring, but they also were stellar at navigating all the obstacles that come along with an aging parent.”
“My mom has been in Mountian View Rehab on four different occasions.Twice for a bad fall, once for knee replacement and once for respite. They always take great care of her, and I don't worry when she is with them.”
“My mom has been here for almost a year. When she was on TCU her care was wonderful and the the nurses were amazing. But now she is on long term care dogwood and she has declined. The staff is awful they just don’t seem to care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Mountain View Center Genesis Healthcare has significant concerns with families filing complaint reports triggering 6 deficiencies, including serious issues around resident protection from abuse and neglect. The facility shows persistent problems in care planning, medication management, and safety supervision that have recurred across multiple surveys from 2022-2025. While most deficiencies show correction dates, the pattern of repeated violations in core care areas warrants careful consideration before placement.
Apr 8, 2026Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Sep 9, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 4, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 11, 2024Routine11
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Apr 11, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 31, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Sep 9, 2025
$9,620
Ownership & Operations
Who Operates This Facility
Mountain View Center Genesis Healthcare
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 11 of 188
Ownership & Management
Owners
Genesis Vt Holdings LLC
Owner · Organization
Gen Operations I LLC
Owner (parent company) · Organization
Gen Operations II LLC
Owner (parent company) · Organization
Genesis Healthcare INC
Owner (parent company) · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Genesis Holdings LLC
Owner (parent company) · Organization
Genesis Operations LLC
Owner (parent company) · Organization
Sun Healthcare Group INC
Owner (parent company) · Organization
Whitman, Arnold
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
95 reviews from families & visitors
Official Website
Visit genesishcc.com
Medicare data downloads
Original nursing home datasets
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