The Pines at Glens Falls Ctr for Nursing & Rehab
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 142 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- High staff turnover (60%)
- High RN turnover (60%)
Top 25% in NY · Below recommended RN staffing · Best in NATIONAL HEALTH CARE ASSOCIATES chain · No penalties on record · Very few deficiencies
What this means for your family
The Pines has seen significant improvements due to recent renovations and a strong rehabilitation team, making it a viable option for post-operative recovery. However, families should be vigilant regarding daily care consistency; we recommend asking specifically about the ratio of CNAs to residents on weekends and how the facility handles personal hygiene and medication schedules for non-verbal or high-needs residents.
Google Reviews
Google Reviews
142 reviews on Google“The Pines at Glens Falls receives a wide range of feedback, with many families praising the recent facility renovations, cleanliness, and the kindness of the nursing and therapy staff. However, several reviewers report serious concerns regarding inconsistent care, slow response times for call buttons, and issues with medication management and hygiene. Families should be aware that experiences appear to vary significantly depending on the specific unit and staffing levels at the time.”
Quality Themes
Tap a score for detailsStrengths
- Clean, modern, and well-maintained facility
- Friendly and welcoming front desk staff
- Effective and compassionate physical therapy team
- Strong communication from administration for many families
Concerns
- Understaffing leading to neglect and slow response times (mentioned by 7 reviewers)
- Inconsistent hygiene and personal care (e.g., showering, changing) (mentioned by 4 reviewers)
- Poor medication management and clinical oversight (mentioned by 3 reviewers)
- Subpar food quality and dining issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 144 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about how clean and modern the facility is; could you show us some of the common areas where residents relax?
- 2The front desk staff seems so welcoming; how does the administration typically keep families updated on their loved one's daily progress?
- 3With the physical therapy team being such a highlight for many families, how would you describe the personalized approach they take with rehabilitation?
- 4Could you tell us more about the daily dining experience and how the menu is planned to ensure everyone enjoys their meals?
- 5How does the nursing team manage medication schedules and clinical oversight to ensure everything is handled accurately during shift changes?
- 6What is the protocol for responding to a resident's call light or an urgent medical need during the night?
Personalized based on this facility's data
Key Review Excerpts
“In just three weeks at The Pines, he’s started walking again and engaging more than ever. The level of communication I get from the staff is outstanding”
“The staff is the most compassionate and caring group of people, especially in the area of physical rehabilitation. They excel at evaluating and setting goals for each resident.”
“The facility was dirty and the staff neglectful. They should be shut down and have legal action taken against them for the lack of care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a pattern of recurring issues across three surveys, with building safety and fire protection systems being the most frequent problem areas, followed by nutrition and dietary services, and care planning. While all 33 deficiencies have been corrected by the facility, the repeated violations in fire safety systems and sprinkler maintenance across multiple years raise concerns about ongoing maintenance oversight that families should discuss during visits.
Mar 18, 2026Complaint2
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Mar 22, 2023Routine9
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Nov 12, 2020Routine6
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Apr 5, 2019Routine18
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
The Pines at Glens Falls Ctr for Nursing & Rehab
for profit
Chain Affiliation
National Health Care Associates
43 facilities nationwide
Chain avg rating: 3.0/5 · Rank 3 of 43 (Best)
Ownership & Management
Owners
Biderman, Nechama
Owner
Cohen, David
Owner
Fuchs, Morris
Owner
Goldenberg, Chaim
Owner
Lipman, Michael
Owner
Manela, Magda
Owner
Ostreicher, Susan
Owner
Roberts, Laurence
Owner
Roberts, Tzivy
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
142 reviews from families & visitors
Official Website
Visit pinesglensfalls.com
Medicare data downloads
Original nursing home datasets
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