Glens Falls Center for Rehabilitation and Nursing
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 100 Google reviews
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What this means for your family
While the physical therapy department is frequently praised for helping patients regain mobility, the facility has a recurring pattern of severe neglect, including hygiene issues and poor communication during medical emergencies. If you choose this facility, you must be prepared to be a highly active, daily advocate for your loved one to ensure basic needs like wound care and hygiene are met.
Google Reviews
Google Reviews
100 reviews on Google“Glens Falls Center for Rehabilitation and Nursing receives highly polarized feedback, with some families praising the physical therapy department and specific staff members, while others report severe neglect and poor sanitary conditions. Multiple reviewers have raised urgent concerns regarding unaddressed bedsores, lack of hygiene, and communication failures during medical emergencies. Prospective families should be aware of the significant inconsistency in care quality described across different shifts and departments.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy department
- Friendly and helpful front desk staff
- Engaging social activities and events
- Some highly dedicated individual nursing staff
Concerns
- Neglect of hygiene and basic care (showers, toileting) (mentioned by 11 reviewers)
- Poor communication with families regarding medical status (mentioned by 6 reviewers)
- Unsanitary facility conditions and cleanliness issues (mentioned by 6 reviewers)
- Understaffing leading to slow response times (mentioned by 5 reviewers)
- Inadequate wound care and development of bedsores (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 78 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about your physical therapy department; could you tell us more about how the therapists work with residents to meet their mobility goals?
- 2How does the nursing team ensure that residents receive timely assistance with personal hygiene and daily care needs throughout the shift?
- 3What is your process for keeping family members updated on a resident's medical status and any changes in their condition?
- 4Could you describe the daily social calendar and how you ensure residents stay engaged with activities and events?
- 5How does the facility manage cleanliness and sanitation protocols in the resident rooms and common areas?
- 6What steps are taken to ensure medication management is handled accurately and that wound care needs are addressed promptly?
Personalized based on this facility's data
Key Review Excerpts
“The PT team was very good, especially Christian. Andrew enjoyed PT a lot and had good results. The Social Worker was available and advocated on his behalf with the VA.”
“My husband recently was sent to the emergency room and I was NEVER Notified by their staff. I got a phone call from a doctor in the emergency room about 5 hours later with questions for me.”
“They let people lay in piss soaked clothes and beds for hours, they don't check patients when they have open wounds. My father got 2 major infections while this center was supposed to be caring and helping him get better.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Six deficiencies were triggered by family complaints, indicating concerns about abuse prevention, medication labeling, and medical records management. The most recurring issues involve food safety and dietary services (appearing in three surveys), care planning problems, and abuse prevention failures. While all deficiencies show correction dates, the pattern of repeated issues across multiple years in food services and the complaint-driven findings about abuse response raise ongoing care quality concerns families should investigate further.
Dec 18, 2023Routine4
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Dec 18, 2023Complaint3
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nov 1, 2022Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Feb 24, 2020Routine9
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Ownership & Operations
Who Operates This Facility
Glens Falls Center for Rehabilitation and Nursing
for profit
Chain Affiliation
Centers Health Care
37 facilities nationwide
Chain avg rating: 2.2/5 · Rank 11 of 35
Ownership & Management
Owners
Rozenberg, Kenneth
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
100 reviews from families & visitors
Official Website
Visit glens-falls-center.facilities.centershealthcare.org
Medicare data downloads
Original nursing home datasets
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