Public Google reviewers rate this highly and often mention compassionate and caring staff. Schedule a visit to confirm the fit.
based on 44 Google reviews
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Public Google reviewers rate The Palmerton, an Inspirit Senior Living Community highly. Reviewers highlight: compassionate and caring staff, engaging daily activities and social events. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
The Palmerton is highly regarded by many families for its compassionate staff and engaging activity programs, particularly within the memory care unit. However, some families have reported serious concerns regarding resident safety, including falls and instances of perceived neglect. While many praise the cleanliness and warm atmosphere, others have noted issues with staffing levels and medical oversight.
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Key Review Excerpts
“The care providers were very caring and compassionate. They treated him like family. They were very good about communicating with the family and working with the family to provide the best possible care.”
“I would definitely recommend the Memory Care unit at The Palmerton! The staff cares about the residents. They work hard to keep them safe and as active as the residents can be.”
“My mother has been living there for just about two years and I just can’t say enough about the kindness and level of care she receives.”
Source: PA State Licensing Agency
Key Findings
Between 2021 and 2025, The Palmerton underwent 29 inspections, resulting in 10 clean reports and 48 recorded violations. The documented findings include issues regarding safety equipment, administrative reporting, resident privacy, and financial record-keeping.
No deficiencies are reported in this inspection record.
A dented can of Three Bean Salad was found in the kitchen dry storage room.
A clump of lint was found on the floor behind the dryer near the exhaust vent in the laundry room.
An inhaler and insulin pens were not dated when removed from their original packaging, violating manufacturer instructions for disposal.
Criminal background checks were not requested for several staff members until after their hire dates.
The resident's Assessment and Support Plan was not updated to reflect significant changes in care needs, including increased assistance for toileting, ambulating, and personal hygiene, as well as a change to a puree diet.
No deficiencies are reported in this inspection record.
No deficiencies are reported in this inspection record.
An unlocked and unattended laptop on a medication cart was left accessible, allowing potential access to confidential resident information.
Medication errors involving unavailable medications for residents were not reported to the Department within 24 hours.
A direct care staff member did not have a completed criminal background check on file until more than 30 days after their start date.
Towels and washcloths in a shared bathroom were not labeled with resident names, making them indistinguishable.
Medication was not stored properly, including expired eye drops and loose pills found in medication carts.
The facility failed to provide the required 1 hour per day of personal care services for all mobile residents, providing only 69 of the required 70 hours.
Only one staff person on a shift was trained in first aid and CPR, failing to meet the requirement of one trained person per 50 residents.
No deficiencies are reported in this inspection record.
Inspirit Palmerton Operator LLC
for profit
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