The Orchards at Lapeer
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 68 Google reviews
Watch The Orchards at Lapeer
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (13 vs median 8.0)
Below average in MI · No penalties on record
What this means for your family
While the facility has a strong rehabilitation therapy team that has helped many patients regain mobility, the recent influx of negative reviews regarding neglect and slow response times is concerning. If you choose this facility, ensure you have a plan for frequent family visits to monitor care and be prepared to advocate strongly for your loved one's daily hygiene and medication needs.
Google Reviews
Google Reviews
68 reviews on Google“The Orchards at Lapeer (formerly The Villages of Lapeer) receives highly polarized feedback, with some families praising the rehabilitation therapy and friendly staff, while others report severe neglect and staffing shortages. Common criticisms include long response times for call lights, poor hygiene, and unprofessional communication from nursing staff. Families should be aware that experiences appear to vary significantly, with some residents receiving compassionate care while others face distressing lapses in basic needs.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy department
- Warm and welcoming nursing staff
- Helpful administrative leadership
- Strong rehabilitation program
Concerns
- Slow response times to call lights and patient needs (mentioned by 8 reviewers)
- Poor hygiene and failure to assist with basic toileting/bathing (mentioned by 6 reviewers)
- General understaffing and lack of staff motivation (mentioned by 5 reviewers)
- Facility building is outdated and in need of renovation (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 69 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed some great feedback about your physical therapy and rehab programs; could you tell me more about how that department supports residents' mobility?
- 2How does the nursing team ensure that call lights are answered promptly and that residents' personal hygiene needs are met throughout the day?
- 3With the administrative leadership being noted as helpful, how does the management team communicate important updates or changes to families?
- 4What specific protocols are in place for medication management to ensure everything is handled accurately and safely?
- 5Could you describe what a typical day looks like for residents in terms of daily activities and social engagement?
- 6In the event of a medical emergency after hours, what is the process for contacting physicians and ensuring immediate care?
Personalized based on this facility's data
Key Review Excerpts
“My mother in law just rehabed a full hip replacement at the Villages of Lapeer... This place has a special kind of caring and thoughtful culture. Not only did my mother in law get excellent medical attention, she was treated with dignity, respect, and cared for like family.”
“My mother was there less than 2 months. They don't answer the phone. And when they do staff is rude. She was not changed for more than 4 hours and a time and the attendants were rude to her and family.”
“My mom spent three weeks at the Villages for Rehab after her 3 months in the hospital. I will say the staff was warm and welcoming, and the administration worked hard to fulfill my moms needs and ours. The physical therapy there did a lot for mom.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 14 deficiencies, with ongoing concerns about care planning, nursing staffing, and medication management. Issues span from 2023 to 2025, with some deficiencies recurring across multiple surveys, indicating persistent problems. While the facility has correction plans for all violations, the pattern of repeated complaints and recurring issues in critical care areas suggests families should visit to assess current conditions firsthand.
Mar 4, 2026Complaint4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jan 28, 2026Complaint2
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Mar 20, 2025Routine10
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Mar 20, 2025Complaint3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Mar 12, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 7, 2024Complaint6
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Ownership & Operations
Who Operates This Facility
The Orchards at Lapeer
for profit
Chain Affiliation
The Orchards Michigan
14 facilities nationwide
Chain avg rating: 1.9/5 · Rank 4 of 12
Ownership & Management
Owners
Kornfeld, Robert
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
68 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Stonegate Health Campus
< 1 miAssisted Living · Lapeer, MI
Stonegate Health Campus
< 1 miNursing Home · Lapeer, MI
Mclaren Lapeer Region
1.1 miNursing Home · Lapeer, MI
Lapeer Comfort Care I
1.4 miAssisted Living · Lapeer, MI
Lapeer Comfort Care II
1.4 miAssisted Living · Lapeer, MI
Lapeer County Medical Care Facility
1.5 miNursing Home · Lapeer, MI