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Nursing HomeMedicaid

The Oaks at Battle Creek

Strong Medicare quality ratings; families often praise exceptional rehabilitation and physical therapy teams. Still worth an in-person visit.

706 North Avenue, Battle Creek, MI 4901777 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 53 Google reviews

5
4
3
2
1
The Oaks at Battle Creek Nursing Home in Battle Creek, MI — Street View
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What this means for your family

This facility is an excellent choice for residents needing intensive physical therapy or rehabilitation due to their highly-rated clinical teams. However, families should monitor the responsiveness of the nursing staff and be prepared to advocate for consistent meal quality and timely call light responses.

Google Reviews

Google Reviews

53 reviews on Google
The Oaks at Battle Creek is highly regarded for its exceptional rehabilitation services and a clean, beautiful facility that helps residents regain independence. While many families praise the compassionate therapy teams and helpful admissions staff, there are recurring concerns regarding understaffing, particularly regarding slow response times to call lights and inconsistent food quality.

Quality Themes

Tap a score for details
Food6.0Staff8.0Clean9.0Activities8.0MedsN/AMemoryN/AComms5.0ValueN/A

Strengths

  • Exceptional rehabilitation and physical therapy teams
  • Clean and beautiful facility environment
  • Compassionate and helpful admissions and sales staff
  • Positive and comforting atmosphere

Concerns

  • Slow response times to call lights due to understaffing (mentioned by 2 reviewers)
  • Inconsistent food quality and temperature (mentioned by 2 reviewers)
  • Communication issues with management/admissions (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.22022(5)5.02023(4)4.22024(11)4.02025(8)4.72026(3)

Distribution · 31 analyzed

5
23
4
3
3
0
2
1
1
4

How They Respond to Reviews

73%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1With your high staffing rating, how do you ensure that the care remains personalized for each of our family members?
  • 2We noticed you are very active in communicating with the community online; how does that same level of communication work between the staff and families regarding daily updates?
  • 3Could you walk us through the specific protocols in place for handling medical emergencies or sudden changes in a resident's health during the night?
  • 4What kind of daily activities or social outings do you organize to keep the residents engaged and connected with one another?
  • 5How is the facility working to address the recent state inspection findings to ensure the highest standard of care and safety?
  • 6With a cozy capacity of 77 residents, how do you foster a sense of community and prevent anyone from feeling isolated?

Personalized based on this facility's data


Key Review Excerpts

Elizabeth Schwartz and her team at the Oaks is absolutely, by far, the BEST rehabilitation team in Calhoun County. They are kind, patient, encouraging and most importantly the work is getting done and the results are incredible.

Rehab patient's family · 2024★★★★★

My family and I had to place my mom in the rehab area at the Oaks in because she broke her foot. I was amazed when I first walked in with how clean and beautiful it was!

Rehab patient's family · 2025★★★★★

As hard as the event of placing a family member into an assisted living facility could be it went remarkably smoothly and pleasant. Britany Toman was an absolute life saver for me.

Assisted living family member · 2025★★★★★
Source: 53 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.88hrs
OK
Registered nurses for medical care
Total Nursing
4.06hrs
99%
All nurses + aides combined
Staff Turnover
27%
Lower is better (< 30% = good)
RN Turnover
14%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

14

measures

Worse Than Avg

2

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility31.4%
Worse than Avg
Here
31.4%
US
19.5%
MI
19.5%
Calhoun
22.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility6.5%
Better than Avg
Here
6.5%
US
15.5%
MI
15.0%
Calhoun
17.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.4%
Better than Avg
Here
3.4%
US
12.1%
MI
4.2%
Calhoun
3.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
MI
95.2%
Calhoun
92.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility9.9%
Better than Avg
Here
9.9%
US
15.3%
MI
13.1%
Calhoun
14.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility22.8%
Worse than Avg
Here
22.8%
US
19.4%
MI
20.2%
Calhoun
18.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.6%
Better than Avg
Here
97.6%
US
79.8%
MI
79.5%
Calhoun
74.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility93.1%
Better than Avg
Here
93.1%
US
81.8%
MI
83.0%
Calhoun
84.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
1.6%
MI
1.2%
Calhoun
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
Near state avg (9.8)
4 complaint-triggered

The facility has recurring problems with fire safety systems, food service, and resident rights, with deficiencies spanning three years and families filing complaints about visitation restrictions and care issues. Multiple fire safety violations appear across surveys, including smoke detection, emergency lighting, and sprinkler systems, while food safety problems persist from 2023 through 2025. Though all violations show correction dates, the pattern of repeated issues in critical safety areas warrants careful consideration during your visit.

Mar 12, 2025Routine
13
0804Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0341Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0291Potential for harm · PatternCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Apr 18, 2024Routine
9
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0347Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

Sep 19, 2023Complaint
1
0564Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Inform each resident of his or her visitation rights and ensure that all visitors enjoy equal visitation privileges.

Jun 28, 2023Complaint
3
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jan 25, 2023Routine
12
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Oaks at Battle Creek

Organization Type

for profit

Chain Affiliation

Chain Name

Trilogy Health Services

Chain Size

124 facilities nationwide

Chain avg rating: 4.0/5 · Rank 85 of 120

Ownership & Management

Owners

Continental Merger Sub LLC

Owner (parent company) · Organization

Northstar Healthcare Income INC

Owner (parent company) · Organization

Northstar Healthcare Income Operating Partnership Lp

Owner (parent company) · Organization

Trilogy Holdings Nt-Hci, LLC

Owner (parent company) · Organization

Key personnel

Keybank National Association5% or Greater Mortgage InterestCorbin, KathyW-2 Managing EmployeeFightmaster, LisaW-2 Managing EmployeeWillhite, GabrielOfficer / DirectorBarney, LeighOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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