Majestic Care of Battle Creek
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 47 Google reviews

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What this means for your family
While many families report a warm, family-like environment and effective therapy, there is a recurring pattern of understaffing that leads to delayed assistance for basic needs. When touring, we strongly recommend asking for the specific staff-to-patient ratio on weekends and inquiring how the facility handles medication management and dietary preferences for new admissions.
Google Reviews
Google Reviews
47 reviews on Google“Majestic Care of Battle Creek receives polarized feedback, with many reviewers praising the staff's warmth and the facility's family-like atmosphere. However, critical reviews from family members and former residents highlight significant concerns regarding understaffing, slow response times for basic needs, and poor communication regarding medical care.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing staff
- Effective physical therapy department
- Accessible and engaged leadership
- Clean and well-maintained facility
Concerns
- Chronic understaffing leading to slow call-light response times (mentioned by 3 reviewers)
- Poor communication and unilateral changes to medication schedules (mentioned by 2 reviewers)
- Inadequate meal quality and lack of dietary oversight (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 49 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2With the current staffing levels, what is your facility's protocol for ensuring call lights are answered promptly, especially during evening or weekend shifts?
- 3I understand that medication management is a priority; could you walk me through your process for ensuring families are notified immediately if there are any changes to a resident's medication schedule?
- 4Regarding the dining experience, what steps are you taking to improve the quality and variety of meals to ensure they meet the specific dietary needs of the residents?
- 5Given the recent health inspection findings, what specific quality improvement initiatives are currently underway to address those areas and enhance overall care?
- 6What kind of daily social or physical activities do you offer to keep residents engaged, and how do you encourage those who might be more hesitant to participate?
Personalized based on this facility's data
Key Review Excerpts
“My father was transferred her on 1/26. On 1/28 at 5am he called me to tell me he'd had a "bathroom" accident. He rang the bell, waited for 45 minutes and no one came.”
“My mother was placed here and day 2 they told her they were changing her medications to better fit their schedule. Hmmm No your not! Then at 7pm residences still had not had dinner when ask an employee told me " It's a hit or miss!"”
“I came in to the facility not wanting to be here at all,for IV therapy but after coming in the door, I was greeted by many of the staff from the front desk to my room,the director of nursing (Cindy) made the transformation easier on me.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering inspections that found serious issues with abuse protection and infection control at Majestic Care of Battle Creek. The facility shows persistent problems across care planning, infection prevention, and medication management that recur across multiple surveys. While all documented deficiencies have correction dates, the pattern of repeated violations in critical areas like resident safety and wound care suggests ongoing challenges with care quality and compliance.
Jan 16, 2026Routine10
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Jan 16, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 22, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Jan 6, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Oct 30, 2024Routine12
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Oct 30, 2024Complaint1
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Ownership & Operations
Who Operates This Facility
Majestic Care of Battle Creek
for profit
Chain Affiliation
Majestic Care
35 facilities nationwide
Chain avg rating: 2.6/5 · Rank 18 of 34
Ownership & Management
Owners
Majestic Michigan Operations I LLC
Owner · Organization
Dem Family Trust I
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
47 reviews from families & visitors
Official Website
Visit majesticcare.com
Medicare data downloads
Original nursing home datasets
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