The Maples at Centennial
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 14 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (8 vs median 5)
- High staff turnover (61%)
Bottom 25% in NE · Below recommended RN staffing · Worst in AVID HEALTHCARE GROUP chain · $43,971 in fines
What this means for your family
While the facility offers excellent activity programs and a strong therapy team, the recent reports of neglect and poor hygiene are deeply concerning. If you consider this facility, we strongly recommend conducting unannounced visits during weekends and evenings to observe the actual level of care provided to residents.
Google Reviews
Google Reviews
14 reviews on Google“The Maples at Centennial presents a polarized experience, with some families praising the compassionate staff and engaging activities while others report severe neglect regarding basic hygiene and patient communication. While the therapy team and new assisted living apartments receive positive feedback, significant concerns exist regarding the consistency of daily care and the responsiveness of staff to vulnerable residents.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and kind nursing staff
- Engaging activities and amenities
- Effective rehabilitation therapy team
- Well-maintained new assisted living apartments
Concerns
- Neglect of basic hygiene and personal care (mentioned by 2 reviewers)
- Slow response times and ignoring patient needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on enhancing our assisted living apartments, what specific protocols are in place to ensure consistent daily hygiene and personal care support for residents?
- 2With a capacity of 68 residents, how does your team manage response times to call lights to ensure that no resident feels their needs are being overlooked?
- 3I noticed the facility has had some recent state-level findings; what specific changes or training programs have you implemented to improve overall compliance and quality of care?
- 4Since your rehabilitation team is highly regarded, how do they coordinate with the nursing staff to ensure a seamless transition for residents moving from therapy back into their daily routines?
- 5What does the daily schedule look like for residents who need extra engagement, and how do you tailor these activities to ensure everyone feels included?
- 6How do you keep families informed about their loved one's health status, and what is your process for ensuring clear, proactive communication regarding any changes in care?
Personalized based on this facility's data
Key Review Excerpts
“The staff is very kind and compassionate. The facility offers a hair salon, live music, games and crafts, library, puzzle stations, and much more!”
“My Mom and Dad had the joy of living at The Maples at Centennial. The care and compassion shown when we lost my Dear Mother was amazing.”
“I do not expect perfection because it's a nursing facility, but my dad would be in the same clothes for days and wet until I would ask someone to change or clean him up.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
9
measures
5
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents with a long-term catheter
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports triggering 8 deficiencies, with recurring issues in medication management, infection control, and care planning persisting across surveys from 2023 to 2025. Most concerning is a recent medication error deficiency from January 2025 that remains uncorrected, while other problems continue reappearing despite facility corrections, suggesting systemic challenges with quality oversight.
Mar 25, 2026Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jan 21, 2026Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jun 26, 2025Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Mar 18, 2025Complaint3
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 28, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 26, 2024Routine12
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Federal Penalties
Fine
Mar 18, 2025
$22,030
Fine
Oct 28, 2024
$22,313
Payment Denial
Jun 8, 2023
4-day denial
Ownership & Operations
Who Operates This Facility
The Maples at Centennial
for profit
Chain Affiliation
Avid Healthcare Group
11 facilities nationwide
Chain avg rating: 1.5/5 · Rank 9 of 10 (Worst)
Ownership & Management
Owners
Ne 11 Holdings Opco LLC
Owner · Organization
Brass Ne Trust
Owner (parent company) · Organization
Bsd Beis Health Trust
Owner (parent company) · Organization
Copper Ne Trust
Owner (parent company) · Organization
Douro Valley Investment, LLC
Owner (parent company) · Organization
Gold Ne Trust
Owner (parent company) · Organization
Ne Snf Holdings LLC
Owner (parent company) · Organization
Sf 4140 Olde Washington Boulevard Real Property LLC
Owner (parent company) · Organization
Silver Ne Trust
Owner (parent company) · Organization
Tulip Investments Ne LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit avidhcg.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.