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Nursing HomeMedicaid Investigative

Linden Court

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

4000 West Philip Avenue, North Platte, NE 69101135 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 26 Google reviews

5
4
3
2
1
Linden Court Nursing Home in North Platte, NE — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (9 vs median 5)

Bottom 25% in NE · Meets national RN staffing standard · Above recommended total nurse staffing · Low staff turnover (stable workforce) · Worst in VETTER SENIOR LIVING chain · $14,017 in fines

Source: Medicare data

What this means for your family

Linden Court appears to provide compassionate long-term care and helpful administrative support, but families should be cautious regarding the short-term rehabilitation unit. We recommend asking specific questions about their communication protocols for medical transitions and end-of-life planning to ensure your expectations align with their processes.

Google Reviews

Google Reviews

26 reviews on Google
Linden Court receives polarized feedback, with many families praising the compassionate, dignity-focused care provided to long-term residents. However, there are significant concerns regarding the quality of care in the short-term rehabilitation unit and frustrations with administrative communication during critical end-of-life transitions.

Quality Themes

Tap a score for details
FoodN/AStaff7.0CleanN/AActivities8.0MedsN/AMemoryN/AComms3.0ValueN/A

Strengths

  • Compassionate and kind nursing staff
  • Dignified end-of-life care
  • Helpful administrative assistance with bureaucracy
  • Welcoming environment for family events

Concerns

  • Poor quality of care in short-term rehabilitation (mentioned by 2 reviewers)
  • Poor management and administrative communication (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(2)'17(2)'19(1)'21(1)'24(4)'26(1)

Distribution · 26 analyzed

5
17
4
4
3
1
2
1
1
3

How They Respond to Reviews

8%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed the staffing rating is strong; how do you ensure that level of consistent, compassionate care translates into daily resident engagement and activities?
  • 2Given that some families have expressed frustration regarding administrative updates, what is your preferred process for keeping us informed about our loved one's health status and care plan changes?
  • 3With your focus on dignified end-of-life care, how does the team support families during those transitions, and how is that communicated to the broader care staff?
  • 4I understand there have been some recent challenges with the short-term rehabilitation program; what specific steps are you taking to improve the quality of care and outcomes in that department?
  • 5Since you have a welcoming environment for family events, could you tell me more about how residents are encouraged to participate in these gatherings and what a typical social calendar looks like?
  • 6In the event of a medical emergency, what is your specific protocol for stabilizing a resident and notifying the family, especially during off-peak hours?

Personalized based on this facility's data


Key Review Excerpts

Everything about this facility is worth it. They treated my grandma with dignity and respect to the very end.

Grandchild of resident · 2024★★★★★

Such a heartbreaking experience at the end of my mother's life. For the most part, she received very good care at Linden Court but after she had an acute heart attack... no one recommended hospice until it was too late.

Daughter of resident · 2022★★★☆☆

My sister stayed at Linden Court for 2 very important nights to allow her to attend her son-in-laws funeral. They did so much to help make it happen with Medicaid bureaucracy.

Family member · 2024★★★★★
Source: 26 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.83hrs
OK
Registered nurses for medical care
Total Nursing
4.00hrs
98%
All nurses + aides combined
Staff Turnover
29%
Lower is better (< 30% = good)
RN Turnover
24%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

9

measures

Worse Than Avg

5

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility9.6%
Better than Avg
Here
9.6%
US
19.5%
NE
19.3%
Lincoln
21.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility24.8%
Worse than Avg
Here
24.8%
US
14.4%
NE
19.5%
Lincoln
18.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility29.5%
Worse than Avg
Here
29.5%
US
19.4%
NE
26.3%
Lincoln
20.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.2%
Better than Avg
Here
2.2%
US
12.1%
NE
4.3%
Lincoln
4.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility15.4%
Mixed vs Avgs
Here
15.4%
US
15.3%
NE
19.1%
Lincoln
21.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.9%
Better than Avg
Here
98.9%
US
93.4%
NE
92.9%
Lincoln
93.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility91.5%
Better than Avg
Here
91.5%
US
79.7%
NE
75.9%
Lincoln
82.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility88.6%
Better than Avg
Here
88.6%
US
81.8%
NE
80.5%
Lincoln
83.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.9%
Mixed vs Avgs
Here
1.9%
US
1.6%
NE
2.3%
Lincoln
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
1penalties
Above state avg (6.7)
4 complaint-triggered
$14,017 in fines

Families have filed complaints that led to findings regarding resident safety hazards and care planning issues, with four complaint-triggered deficiencies found across recent surveys. The facility has ongoing problems with care planning and assessment processes, appearing repeatedly across multiple inspections, along with recurring issues in infection control and building safety systems. While all deficiencies show correction dates, the pattern of repeated issues in core care areas warrants careful consideration during your visit.

Nov 25, 2025Complaint
1
0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

May 1, 2025Complaint
3
0689Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Jan 30, 2025Routine
7
0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

Feb 29, 2024Routine
4
0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jan 26, 2023Routine
6
0888Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Ensure staff are vaccinated for COVID-19

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0712Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

Federal Penalties

Fine

May 1, 2025

$14,017

Ownership & Operations

Who Operates This Facility

Owner / Operator

Linden Court

Organization Type

nonprofit

Chain Affiliation

Chain Name

Vetter Senior Living

Chain Size

22 facilities nationwide

Chain avg rating: 4.3/5 · Rank 22 of 22 (Worst)

Ownership & Management

Owners

Vetter Senior Living

Owner · Organization

100%

Key personnel

Backer, WinsomeContracted Managing EmployeeRubenthaler-Brunkhardt, KaliContracted Managing EmployeeStuhr, BrianContracted Managing EmployeeVanekeren, GlennContracted Managing EmployeeVetter, EldoraContracted Managing Employee
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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