Accura Healthcare of North Platte
Strong Medicare quality ratings; families often praise compassionate and friendly nursing staff. Still worth an in-person visit.
based on 40 Google reviews

Watch Accura Healthcare of North Platte
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While the facility is praised for its clean environment and effective rehab team, the recent reports of medication mismanagement and staff dishonesty are significant red flags. We strongly recommend that you conduct unannounced visits and maintain a very close, documented watch over your loved one's medication administration and medical records.
Google Reviews
Google Reviews
40 reviews on Google“Accura HealthCare of North Platte (formerly North Platte Care Center) receives polarized feedback, with some families praising the compassionate staff and effective rehabilitation services, while others report serious concerns regarding transparency and medication management. Recent reviews highlight a potential turnaround in team culture, though critical reports of staff dishonesty and poor communication persist.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Effective rehabilitation and physical therapy team
- Clean and well-maintained facility environment
- Responsive administrative leadership
Concerns
- Dishonesty and lack of transparency from staff (mentioned by 2 reviewers)
- Issues with medication management and lost prescriptions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that staffing levels are a key focus for your facility, how do you ensure that residents receive consistent, personalized attention throughout the day and night?
- 2We understand that managing medications is a complex process; what specific protocols do you have in place to ensure accuracy and prevent the misplacement of prescriptions?
- 3How do you maintain open lines of communication with family members to ensure we are always kept fully informed about our loved one's care and daily updates?
- 4We read that your rehabilitation and physical therapy teams are highly regarded; could you walk us through how those services are integrated into a resident's daily routine?
- 5What steps does your leadership team take to foster a culture of transparency and trust between the nursing staff and the families you serve?
- 6Could you describe the variety of social activities and engagement opportunities available to residents to help them feel at home and connected within the community?
Personalized based on this facility's data
Key Review Excerpts
“My mom loves her caregivers at North Platte Care. She tells me all the time how much she loves them and they are like family. When I have had any concerns, they are addressed timely by Carolyn Riggs, Administrator.”
“Staff will lie to you and they will lie to your loved one's doctors as well. Medicine from the local pharmacy that was delivered was "lost," claiming they didn't receive it. They did.”
“I am so glad I gave NPCC another chance. Everything is coming full circle and we are building an amazing team. Come talk to our residents and staff.....So many changes and improvements!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Accura HealthCare of North Platte has a concerning pattern of recurring deficiencies across multiple areas, with one complaint filed by families resulting in citation for inadequate resident notification. The facility has repeated problems with medication management, fire safety systems, and quality of care including wound care and respiratory services. While all deficiencies show correction dates, the persistence of issues across three surveys suggests ongoing operational challenges that warrant careful family evaluation.
Apr 3, 2025Routine6
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Apr 3, 2025Complaint2
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Mar 21, 2024Routine10
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 12, 2023Routine11
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Accura Healthcare of North Platte
for profit
Chain Affiliation
Accura Healthcare
41 facilities nationwide
Chain avg rating: 2.3/5 · Rank 2 of 7 (Best)
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit accura.healthcare
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives