The Manor of Novi
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 43 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (13 vs median 8.0)
- High staff turnover (53%)
- High RN turnover (62%)
Below average in MI · Below recommended RN staffing · Below chain average · $67,496 in fines
What this means for your family
While some families report positive rehab outcomes and caring individual staff, the recurring reports of neglect and slow response times are significant red flags. We strongly advise you to visit the facility unannounced and observe response times to call lights before making a decision.
Google Reviews
Google Reviews
43 reviews on Google“The Manor of Novi receives highly polarized feedback, with some families praising the staff's dedication and rehab services, while others report severe neglect and poor communication. Critical concerns frequently involve slow response times to call lights, hygiene issues, and difficulty accessing information or visitation. Families considering this facility should be aware of the significant divide between those who had positive experiences and those who describe the environment as unsafe or poorly managed.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and caring individual staff members
- Effective rehab therapy services
- Clean and well-maintained facility areas
- Helpful social work and administrative support
Concerns
- Slow or non-existent response to call lights and patient needs (mentioned by 4 reviewers)
- Poor communication and difficulty reaching staff/administration (mentioned by 3 reviewers)
- Unsanitary conditions or unpleasant odors (mentioned by 3 reviewers)
- Restrictive or inconsistent visitation policies (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 49 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to online feedback; how do you use that family input to improve daily operations and communication?
- 2With 130 residents, what is your current process for ensuring call lights are answered promptly and that staff are effectively alerted to resident needs?
- 3Can you walk me through your current protocols for maintaining facility cleanliness and managing odor control in the common areas and resident rooms?
- 4How do you ensure that family members can easily reach the right staff or administration when they have questions or concerns about their loved one's care?
- 5What is your current policy regarding visitation, and how do you ensure it remains consistent and welcoming for families?
- 6Given your focus on rehabilitation services, how do you integrate those therapy goals into the resident's daily routine and social activities?
Personalized based on this facility's data
Key Review Excerpts
“The wound nurse... and Christina Rowe were exceptional. Entire staff went way beyond their duty to help, always friendly and cheerful.”
“The nurses don’t respond to when you need help and the cna’s get an attitude when you have the help light on Its 3;39 am and the nurse has not responded I hate it here help suck”
“The staff was helpful in so many ways. Ms. Christina Rowe, the social worker went out of her way to make sure my friend had all she needed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports at The Manor of Novi, triggering 16 deficiencies over recent surveys. The facility has persistent issues across medication management, resident care quality, and safety supervision that recur in multiple surveys from 2023 through 2025. While all deficiencies show correction dates, the pattern of repeated problems in core care areas suggests ongoing operational challenges families should carefully evaluate.
Feb 2, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jul 15, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Jan 30, 2025Routine13
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Administration Deficiencies
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Nov 13, 2024Complaint2
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Aug 27, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Dec 21, 2023Complaint4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Federal Penalties
Fine
Dec 21, 2023
$67,496
Payment Denial
Dec 21, 2023
7-day denial
Ownership & Operations
Who Operates This Facility
The Manor of Novi
for profit
Chain Affiliation
Ciena Healthcare/laurel Health Care
83 facilities nationwide
Chain avg rating: 2.9/5 · Rank 64 of 84
Ownership & Management
Owners
Qazi, Mohammad
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
43 reviews from families & visitors
Official Website
Visit cienahealthcare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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