The Manor of Farmington Hills
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 106 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (17 vs median 8.0)
- High staff turnover (63%)
- High RN turnover (68%)
Bottom 25% in MI · Below recommended RN staffing · Worst in CIENA HEALTHCARE/LAUREL HEALTH CARE chain · $119,626 in fines
What this means for your family
While the facility's rehabilitation team is frequently praised for their dedication and effectiveness, the facility has a recurring pattern of severe staffing and communication issues. If you choose this facility, ensure you have a plan for frequent, in-person visits to monitor your loved one's care and medication management, as administrative responsiveness is a significant concern.
Google Reviews
Google Reviews
106 reviews on Google“The Manor of Farmington Hills receives highly polarized feedback, with some families praising the dedicated therapy team and clean environment, while others report severe neglect and safety concerns. Frequent complaints center on chronic understaffing, poor communication from administration, and inconsistent medical care, including issues with medication management and hygiene. Families considering this facility should be aware of the significant gap between the positive experiences of some rehab patients and the distressing reports of long-term care neglect.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and dedicated physical/occupational therapy team
- Clean, well-maintained facility
- Friendly and helpful admissions and social work staff
- Attentive nursing care for some short-term rehab patients
Concerns
- Chronic understaffing leading to slow response times and neglect (mentioned by 12 reviewers)
- Poor communication and lack of responsiveness from administration (mentioned by 8 reviewers)
- Inconsistent medical care and medication management errors (mentioned by 6 reviewers)
- Rude or unprofessional staff behavior (mentioned by 7 reviewers)
- Theft or loss of personal belongings (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 98 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a very active response rate to online feedback; how does that commitment to communication translate into how you keep families updated on their loved one's daily status?
- 2Given that the therapy team is highly regarded here, how do you ensure that same level of dedicated focus and attention is maintained by the nursing staff throughout the evening and weekend shifts?
- 3With medication management being a critical part of care, what specific protocols do you have in place to ensure accuracy and prevent the types of errors that can occur during shift changes?
- 4I understand that staffing levels can fluctuate; what is your current plan for ensuring that residents receive timely assistance when they use their call lights, especially during peak hours?
- 5I see that the facility is well-maintained, but I am curious about the social side of things—what kind of daily activities or engagement programs are available to keep residents connected and active?
- 6To give us peace of mind regarding personal belongings, what security measures or inventory processes do you have in place to ensure that residents' items are kept safe and accounted for?
Personalized based on this facility's data
Key Review Excerpts
“The PT and OT staff were also very nice and friendly. I would like to thank Mikayla, Ruby and Mark for their persistence.”
“My mom had a stroke an started her rehab there. Worst decision my siblings and I could’ve made. The staff didn’t assist with my mom well being at all. She would pressed the button for someone to assist her to the bathroom, no one never showed up.”
“This place is severely understaffed every time I Asked for help for my elderly parent. They complain that they don’t have enough people, and that I should complain to management.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 34 complaint-triggered deficiencies, indicating families have repeatedly filed reports with state authorities. Most serious issues involve protection from abuse and neglect, appropriate medical care, and wound care, which persist across multiple recent surveys. While all deficiencies show correction dates, the recurring nature of complaints about fundamental care standards suggests ongoing problems that families should investigate thoroughly before considering placement.
Nov 20, 2025Routine13
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Smoke Deficiencies
Provide properly protected cooking facilities.
Oct 30, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 6, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Jun 18, 2025Complaint1
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
May 16, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 5, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Nov 20, 2025
$122,795
Fine
Aug 6, 2025
$26,685
Fine
May 16, 2025
$36,988
Fine
Oct 1, 2024
$39,585
Fine
May 22, 2024
$43,053
Ownership & Operations
Who Operates This Facility
The Manor of Farmington Hills
for profit
Chain Affiliation
Ciena Healthcare/laurel Health Care
83 facilities nationwide
Chain avg rating: 2.9/5 · Rank 84 of 84 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
106 reviews from families & visitors
Official Website
Visit cienahealthcare.com
Medicare data downloads
Original nursing home datasets
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