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Nursing Home · Farmington Hills, MI
21017 Middlebelt Rd, Farmington Hills, MI 48336
Map location from our source data
Medicare overall rating
2 / 5 stars
Inspection records →About this listing
Catalog updated Sep 1, 2026. Current services and availability are unconfirmed.
Monthly cost
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Availability
We don't have live openings. Ask about current availability, waiting lists, and move-in timing.
Reported capacity: 127 beds. This is not the number of openings.
Contact information →Care & support
Provides nursing care and help with daily activities. Some offer short-term rehabilitation.
This describes the care category. Confirm support for your family member's needs.
Understand care types →Payment options
Participation is reported in our source data. Confirm eligibility, covered services, and any private-pay costs.
Medicare participation does not mean all stays or services are covered.
Ask about these reported findings and check the latest official record.
Your next step
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Medicare rates this facility 2 out of 5 overall. Medicare reports an average of 0.52 registered-nurse hours per resident per day. Ask how coverage varies across shifts. The latest standard survey recorded 14 findings, above the MI average of 9.8. Review the inspection findings, ask which corrective actions are complete, and discuss the support your family member would receive.
The Manor of Farmington Hills receives highly polarized feedback, with some families praising the dedicated therapy team and clean environment, while others report severe neglect and safety concerns. Frequent complaints center on chronic understaffing, poor communication from administration, and inconsistent medical care, including issues with medication management and hygiene. Families considering this facility should be aware of the significant gap between the positive experiences of some rehab patients and the distressing reports of long-term care neglect.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
While specific staff members are frequently praised by name, many reviewers report rude behavior and a lack of basic care skills.
Numerous complaints about phones not being answered and administration failing to return calls or inform families of medical changes.
Many reviewers consistently praise the facility for being clean and smelling fresh, though a few dissenters report dust and hygiene issues.
Reviews are split, with some praising the food while others describe it as poor or note long delays in receiving meals.
Several reviewers note a lack of promised activities and outings, despite praise for the activity coordinator.
Multiple reports of missed medications, incorrect dosages, and lack of oversight for chronic conditions.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 102 analyzed
This facility actively engages with reviewer feedback.
Key Review Excerpts
“The PT and OT staff were also very nice and friendly. I would like to thank Mikayla, Ruby and Mark for their persistence.”
“My mom had a stroke an started her rehab there. Worst decision my siblings and I could’ve made. The staff didn’t assist with my mom well being at all. She would pressed the button for someone to assist her to the bathroom, no one never showed up.”
“This place is severely understaffed every time I Asked for help for my elderly parent. They complain that they don’t have enough people, and that I should complain to management.”
Reported nursing hours are daily averages per resident. They do not describe a specific shift or guarantee one-to-one care.
Per resident, per day
Nurses and aides combined
Reported by Medicare
Registered nurses
Ask during your visit: Who will help my family member during the day and overnight? How do you plan staffing when residents need more support?
EveryPlace uses reference points of 0.75 registered-nurse hours and 4.1 total nursing hours per resident per day. These are comparison targets, not current federal minimum requirements or a determination that a facility meets a resident's needs.
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has concerning patterns with 34 complaint-triggered deficiencies, indicating families have repeatedly filed reports with state authorities. Most serious issues involve protection from abuse and neglect, appropriate medical care, and wound care, which persist across multiple recent surveys. While all deficiencies show correction dates, the recurring nature of complaints about fundamental care standards suggests ongoing problems that families should investigate thoroughly before considering placement.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Smoke Deficiencies
Provide properly protected cooking facilities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Nov 20, 2025
$122,795
Fine
Aug 6, 2025
$26,685
Fine
May 16, 2025
$36,988
Fine
Oct 1, 2024
$39,585
Fine
May 22, 2024
$43,053
The Manor of Farmington Hills
for profit
Ciena Healthcare/laurel Health Care
81 facilities nationwide
Chain avg rating: 2.9/5 · Rank 84 of 84 (Lowest rating)
Key personnel
Contact the provider directly when you feel ready. Have your questions handy and ask for answers in writing.
Confirm current status with MI Dept. of Licensing & Regulatory Affairs. A direct record link is not available in this catalog.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
110 reviews from families & visitors
Official Website
Visit cienahealthcare.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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