Medilodge of Livonia
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 124 Google reviews
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What this means for your family
This facility's therapy department is highly regarded and may be suitable for short-term rehab. However, the recurring reports of neglect, poor communication, and understaffing are critical red flags. If you choose this facility, maintain a daily presence to advocate for your loved one and ensure their basic needs are being met.
Google Reviews
Google Reviews
124 reviews on Google“Medilodge of Livonia (also referred to as SKLD Livonia) receives highly polarized feedback, with many families praising the therapy department and specific staff members for their compassion, while others report severe concerns regarding neglect and poor communication. While some families feel their loved ones received excellent care, a significant number of reviewers describe incidents of poor hygiene, understaffing, and medical mismanagement that led to hospitalizations.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean and well-maintained facility environment
- Responsive administrative and admissions staff
- Compassionate individual nurses and aides
Concerns
- Chronic understaffing leading to long wait times for call lights (mentioned by 12 reviewers)
- Poor hygiene and failure to assist with basic needs (toileting/feeding) (mentioned by 10 reviewers)
- Theft or loss of personal property and clothing (mentioned by 7 reviewers)
- Poor communication with family regarding medical status and incidents (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 113 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility has a strong reputation for physical and occupational therapy; how do you integrate those therapy goals into a resident's daily routine?
- 2With the current staffing levels, what is your protocol for ensuring residents receive timely assistance with basic needs like toileting and mealtime support?
- 3I see that communication is a priority for your team; what is the standard process for updating families on a resident's medical status or any unexpected incidents?
- 4Given that personal belongings can sometimes go missing in larger facilities, what measures do you have in place to track and secure a resident's clothing and personal items?
- 5Since dining experiences are an area you are looking to improve, could you tell me about the current meal service options and how you accommodate residents who need extra help during meals?
- 6How do you manage medication administration to ensure accuracy and consistency for residents with complex health needs?
Personalized based on this facility's data
Key Review Excerpts
“The facility is clean and the staff is wonderful they took real good care of my family.”
“I have been to 3 rehab facility and by far this was the best.Great staff.”
“The staff let's people sit there in their own feces for hours with their call lights on. It was so bad that my father's neighbor in the room called 911 because no staff were answering the call lights!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with multiple complaints filed by families, particularly regarding treatment quality and resident rights. The most recurring issues involve treatment and care according to orders, safety hazards and accident prevention, and medication management problems. While all deficiencies show correction dates, the same care quality issues persist across multiple surveys from 2022 through 2024, suggesting ongoing challenges in maintaining consistent standards.
Mar 19, 2026Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 15, 2025Routine11
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nov 21, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 23, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Sep 20, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 1, 2023Routine11
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Federal Penalties
Fine
Oct 23, 2024
$45,429
Ownership & Operations
Who Operates This Facility
Medilodge of Livonia
for profit
Chain Affiliation
Medilodge
53 facilities nationwide
Ownership & Management
Owners
Fourinone Operator LLC
Owner · Organization
B&y Healthcare S CORP
Owner (parent company) · Organization
B&y Trust
Owner (parent company) · Organization
Cody Healthcare S CORP
Owner (parent company) · Organization
Craig Flashner 2007 Trust
Owner (parent company) · Organization
Flashner, Craig
Owner (parent company)
Perlstein, Yitzchok
Owner (parent company)
Babas 2013 LLC
Owner (parent company) · Organization
Robert L Norcross II Family Limited Partnership
Owner (parent company) · Organization
Robert L Norcross II Irrevocable Trust
Owner (parent company) · Organization
Norcross, Robert
Owner (parent company)
Burnbaum, Edward
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Mehler, Eliezer
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Norcross, Robert
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
124 reviews from families & visitors
Official Website
Visit medilodgeoflivonia.com
Medicare data downloads
Original nursing home datasets
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