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Nursing HomeMedicaid Investigative

The Laurels of Chatham

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

72 Chatham Business Park, Pittsboro, NC 27312140 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 115 Google reviews

5
4
3
2
1
The Laurels of Chatham Nursing Home in Pittsboro, NC — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (7 vs median 4.0)

Below average in NC · Critically understaffed (RN) · Above average staffing · Below chain average · $10,527 in fines

Source: Medicare data

What this means for your family

The Laurels of Chatham is frequently praised for its effective physical therapy and rehab programs, making it a strong candidate for post-surgical recovery. However, families must be vigilant regarding communication and medication management; we strongly recommend being present during discharge and medication transitions to ensure accuracy. Additionally, ask the administration directly about their current staffing ratios and how they handle call-light response times during off-hours.

Google Reviews

Google Reviews

115 reviews analyzed
The Laurels of Chatham receives highly polarized feedback, with many families praising the dedicated rehabilitation and nursing teams for aiding in successful recoveries. However, significant concerns regarding understaffing, slow response times for call lights, and poor communication during medication transitions or medical emergencies persist. Families should be aware that while many report a compassionate environment, others have experienced serious lapses in basic care and administrative follow-through.

Quality Themes

Tap a score for details
Food5.0Staff7.0Clean9.0Activities6.0Meds3.0Memory2.0Comms4.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy
  • Compassionate and attentive nursing staff
  • Clean and well-maintained facility
  • Responsive administrative leadership

Concerns

  • Understaffing leading to slow call light response times (mentioned by 8 reviewers)
  • Poor medication management and discharge coordination (mentioned by 4 reviewers)
  • Inconsistent quality of food (mentioned by 4 reviewers)
  • Lack of communication with family regarding patient status or emergencies (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'13(2)'16(2)'18(3)'20(2)'22(4)'24(24)'26(10)

Distribution

5
49
4
13
3
1
2
3
1
15

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations and communication?
  • 2Given the current staffing levels, what is your facility's protocol for ensuring call lights are answered promptly, especially during peak hours?
  • 3Could you walk me through your process for medication management and how you ensure accuracy during shift changes or transitions of care?
  • 4We understand that consistent communication is vital; what is your standard process for updating families on a resident's health status or any urgent medical changes?
  • 5I’ve heard great things about your therapy programs, but could you tell me more about the daily social activities and engagement opportunities available for residents?
  • 6Regarding the dining experience, how do you handle feedback on meal quality to ensure residents are receiving nutritious and appealing food options?

Personalized based on this facility's data


Key Review Excerpts

The rehab staff was great and always encouraged my dad to work hard. It was easy to get questions answered and concerns addressed if the need arose.

Rehab family member · 2025★★★★★

The CNA's were for the most part quick and efficient. There were a few times I had to wait over 2 hrs but only a few. They were definitely under staffed.

Family member · 2023★★★★

My mom was a patient here for 2+ months while recovering from a fall and sepsis. The therapy team was AMAZING and thankfully, she's regained some mobility. The entire staff was caring and compassionate and very attentive.

Rehab family member · 2024★★★★
Source: 115 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.31hrs
42%
Registered nurses for medical care
Total Nursing
3.87hrs
94%
All nurses + aides combined
Staff Turnover
38%
Lower is better (< 30% = good)
RN Turnover
42%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

13

measures

Worse Than Avg

1

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
NC
5.4%
Chatham
20.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.8%
Better than Avg
Here
99.8%
US
93.4%
NC
91.7%
Chatham
83.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility9.9%
Better than Avg
Here
9.9%
US
15.3%
NC
20.2%
Chatham
15.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility23.0%
Worse than Avg
Here
23.0%
US
15.4%
NC
14.1%
Chatham
17.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.6%
Better than Avg
Here
7.6%
US
14.4%
NC
16.4%
Chatham
15.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
NC
94.1%
Chatham
92.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility93.6%
Better than Avg
Here
93.6%
US
81.8%
NC
80.1%
Chatham
73.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility87.3%
Better than Avg
Here
87.3%
US
79.7%
NC
78.1%
Chatham
75.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
1.6%
NC
1.5%
Chatham
2.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
1penalties
Above state avg (5.6)
11 complaint-triggered
$10,527 in fines

Families have filed complaints triggering multiple inspections at this facility, with recurring issues in resident rights, medication management, and care quality appearing across all surveys from 2023-2025. While the facility corrects deficiencies when cited, the same problems persist, including failures to honor resident dignity, inappropriate medication use, and inadequate care planning, suggesting ongoing systemic challenges with quality oversight.

Jul 8, 2025Complaint
2
0689ModerateCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0550MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Jul 8, 2025Routine
5
0644MinorCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0693MinorCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695MinorCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0757MinorCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Apr 17, 2024Routine
8
0686ModerateCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0565ModerateCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0372ModerateCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0918ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0842MinorCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0867MinorCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0211MinorCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0521MinorCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Apr 17, 2024Complaint
9
0756MinorCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758MinorCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0756MinorCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758MinorCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0550MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0561MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0580MinorCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0677MinorCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Feb 9, 2023Routine
16
0916ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0918ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0677ModerateCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0686ModerateCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0550MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0551MinorCorrected

Resident Rights Deficiencies

Give the resident's representative the ability to exercise the resident's rights.

0561MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0641MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0658MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0688MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0757MinorCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0761MinorCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842MinorCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0867MinorCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0511MinorCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0732MinorCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Mar 17, 2022Routine
1
0918ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Federal Penalties

Fine

Apr 17, 2024

$10,527

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Laurels of Chatham

Organization Type

for profit

Chain Affiliation

Chain Name

Ciena Healthcare/laurel Health Care

Chain Size

84 facilities nationwide

Chain avg rating: 2.9/5 · Rank 60 of 84

Ownership & Management

Owners

Qazi, Mohammad

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Qazi, MohammadOfficer / DirectorKhan, AnisOfficer / DirectorQazi, MohammadOfficer / DirectorStobb, DavidOfficer / DirectorLaurel Health Care CompanyManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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