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Nursing HomeMedicaid

The Laurels of Bedford

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

270 N Bedford Road, Battle Creek, MI 49017123 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 82 Google reviews

5
4
3
2
1
The Laurels of Bedford Nursing Home in Battle Creek, MI — Street View
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What this means for your family

While the facility's physical therapy department is frequently praised, the recurring reports of hygiene neglect and slow response times are serious red flags. If you consider this facility, perform unannounced visits at different times of the day and specifically observe the cleanliness of the rooms and the responsiveness of staff to call lights.

Google Reviews

Google Reviews

82 reviews on Google
The Laurels of Bedford receives highly polarized feedback, with many families praising the physical therapy and nursing staff for their compassion, while others report severe neglect and hygiene issues. Critical concerns consistently focus on poor response times to call lights, residents being left in soiled conditions, and inadequate communication from administration. While some families report a clean and well-managed facility, others describe a distressing environment where basic care needs are frequently unmet.

Quality Themes

Tap a score for details
Food2.0Staff5.0Clean4.0ActivitiesN/AMeds2.0Memory2.0Comms3.0ValueN/A

Strengths

  • Effective physical and occupational therapy
  • Compassionate and attentive individual nursing staff
  • Clean and well-maintained facility environment
  • Helpful front-desk and administrative support

Concerns

  • Neglect of hygiene and toileting needs (soiled bedding/diapers) (mentioned by 9 reviewers)
  • Slow or non-existent response to call lights (mentioned by 4 reviewers)
  • Poor quality and unappealing food (mentioned by 5 reviewers)
  • Lack of communication from administration/case management (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'17(2)'19(4)'21(2)'23(8)'25(26)'26(6)

Distribution · 88 analyzed

5
40
4
13
3
4
2
3
1
28
12 reviews posted between Sep 18, 2025Sep 18, 2025 · 12 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard wonderful things about the physical and occupational therapy programs here; could you tell us more about how those therapies are integrated into a resident's daily routine?
  • 2How does the nursing team ensure that personal hygiene and regular toileting needs are met promptly for every resident throughout the day?
  • 3What is the process for responding to call lights, and how do you ensure staff are available when a resident needs immediate assistance?
  • 4Could you describe the daily dining experience, including how much input residents have in the menu and how you ensure meals are both nutritious and appealing?
  • 5In the event of a medical emergency during the night, what is the protocol for contacting the physician and notifying the family?
  • 6We noticed the administration is very active in responding to community feedback; how does the management team typically communicate updates or changes to the families?

Personalized based on this facility's data


Key Review Excerpts

The staff was very patient and nice. My mother was having some anxiety and memory issues, very impatient, but the staff was very nice and patient with her.

Memory care family member · 2026★★★★

I was very skeptical due to past experience was not good at all. A few years ago they would have gotten negative 10 stars. 90% of the staff was GREAT! It was very clean.

Long-term resident's family · 2024★★★★

I stood at the door and watched my mom beg for help to get to the bathroom the male caregiver repeatedly told her no! As he continued to play on his phone until I came around the corner.

Rehab patient's family · 2024☆☆☆☆
Source: 82 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.65hrs
87%
Registered nurses for medical care
Total Nursing
2.98hrs
73%
All nurses + aides combined
Staff Turnover
42%
Lower is better (< 30% = good)
RN Turnover
35%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

8

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility28.5%
Worse than Avg
Here
28.5%
US
15.3%
MI
13.1%
Calhoun
14.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
12.1%
MI
4.2%
Calhoun
3.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.6%
Worse than Avg
Here
25.6%
US
19.4%
MI
20.2%
Calhoun
17.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
MI
95.2%
Calhoun
92.9%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility11.2%
Worse than Avg
Here
11.2%
US
4.9%
MI
5.4%
Calhoun
5.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility17.3%
Worse than Avg
Here
17.3%
US
14.4%
MI
11.2%
Calhoun
13.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility95.1%
Better than Avg
Here
95.1%
US
79.8%
MI
79.5%
Calhoun
74.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.1%
Better than Avg
Here
99.1%
US
81.8%
MI
83.0%
Calhoun
84.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.8%
Worse than Avg
Here
1.8%
US
1.6%
MI
1.2%
Calhoun
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
Above state avg (9.8)
13 complaint-triggered

The Laurels of Bedford has recurring deficiencies in fire safety, infection control, and resident care planning that persist across multiple surveys, with families filing 13 complaints about issues including abuse response, discharge procedures, and food quality. While all deficiencies show correction dates, the facility's ongoing struggles with basic safety systems and care protocols warrant careful consideration before placement.

Jan 28, 2026Complaint
2
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Nov 14, 2025Routine
12
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jan 23, 2025Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Sep 12, 2024Complaint
4
0802Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Sep 12, 2024Routine
8
0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0331Potential for harm · IsolatedCorrected

Smoke Deficiencies

Construct fire resistant interior walls.

Jul 13, 2023Routine
25
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0346Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the fire alarm was out of service for more than 4 hours.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0371Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have properly sized and located compartments to protect residents from smoke.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0636Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0559Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

0638Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0660Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Laurels of Bedford

Organization Type

for profit

Chain Affiliation

Chain Name

Ciena Healthcare/laurel Health Care

Chain Size

83 facilities nationwide

Chain avg rating: 2.9/5 · Rank 34 of 84

Ownership & Management

Key personnel

Qazi, MohammadOfficer / DirectorKhan, AnisOfficer / DirectorQazi, MohammadOfficer / DirectorStobb, DavidOfficer / DirectorCiena Healthcare Management INCManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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