Evergreen Manor Senior Care Center
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 82 Google reviews
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What this means for your family
Evergreen Manor is frequently praised for its cleanliness and effective rehab therapy, making it a potential candidate for short-term recovery. However, families should be aware of recurring reports regarding poor communication and slow response times; we strongly recommend scheduling unannounced visits to observe staff-to-resident interactions firsthand.
Google Reviews
Google Reviews
82 reviews on Google“Evergreen Manor Senior Care Center receives polarized feedback, with many families praising the cleanliness of the facility and the dedication of specific staff members during rehabilitation stays. However, significant concerns persist regarding inconsistent communication, occasional rudeness from administrative staff, and reports of understaffing that impact basic care and responsiveness to call lights.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Effective rehabilitation therapy
- Compassionate, long-term nursing staff
- Low staff turnover in some departments
Concerns
- Understaffing leading to slow response times and neglect (mentioned by 4 reviewers)
- Rude or dismissive administrative and front-desk staff (mentioned by 3 reviewers)
- Poor communication with family members regarding patient status (mentioned by 2 reviewers)
- Missing personal items or laundry issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 85 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that some families have expressed concerns about communication; what is the standard process for keeping family members updated on a resident's daily status and health changes?
- 2Given the feedback regarding response times, could you walk me through how the nursing team prioritizes and manages call lights during peak hours?
- 3I see that medication management is a key focus area for you; what specific protocols do you have in place to ensure accuracy and timely administration for residents?
- 4Since you have a dedicated long-term nursing staff, how do they work with newer team members to maintain the facility's high standards for compassionate care?
- 5What measures are in place to ensure that personal belongings and laundry are tracked and safely managed for each resident?
- 6I noticed you have been active in responding to feedback online; how do you use that family input to make tangible improvements to the daily experience here?
Personalized based on this facility's data
Key Review Excerpts
“The staff went out of their way to make sure he was well cared for and loved. They also made sure that we as a family were taken care of too.”
“The staff is extremely rude, especially the front desk... my 78 yr old mother felt like she was bothering the staff. She simply asked when breakfast would be.”
“The staff has very low turnover which should tell you that it is a great place to be.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints resulting in 7 deficiencies, indicating ongoing concerns that prompted official reports. The facility shows recurring issues with nursing staffing levels, accident prevention and safety hazards, and abuse/neglect reporting procedures. While all violations have correction dates, the pattern of repeated problems in staffing and safety, combined with multiple family complaints, suggests persistent operational challenges that warrant careful evaluation during any visit.
Apr 2, 2026Routine18
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Dec 16, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jan 15, 2025Routine2
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
May 9, 2024Complaint1
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Mar 7, 2024Routine9
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Oct 11, 2023Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Ownership & Operations
Who Operates This Facility
Evergreen Manor Senior Care Center
for profit
Chain Affiliation
Nexcare Health Systems
20 facilities nationwide
Chain avg rating: 3.6/5 · Rank 9 of 20
Ownership & Management
Owners
Nexcare Holdings, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
82 reviews from families & visitors
Official Website
Visit evergreenscc.com
Medicare data downloads
Original nursing home datasets
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