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Assisted Living

The Landings of Cabarrus

Limited public data on The Landings of Cabarrus. Call, tour, and ask to meet current residents' families — your own impression matters most.

4968 Milestone Avenue, Kannapolis, NC 2808167 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
3.4/5

based on 26 Google reviews

5
4
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1

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What this means for your family

While the facility is physically beautiful and has historically provided excellent care, recent reviews indicate a significant decline in safety, hygiene, and specialized memory care competence. If you choose this facility, you must closely monitor daily hygiene, medication administration, and ensure that staff are properly trained for your loved one's specific cognitive needs.

Google Reviews

Google Reviews

26 reviews on Google
Families should approach this facility with significant caution due to serious allegations of neglect, hygiene issues, and lack of proper training in memory care. While some long-term residents' families praise the staff's kindness and the building's beauty, recent reviews frequently cite critical concerns regarding resident safety, cleanliness, and inconsistent medication management.

Quality Themes

Tap a score for details
Food2.0Staff3.0Clean2.0Activities2.0Meds1.0Memory1.0Comms2.0ValueN/A

Strengths

  • Beautiful and well-maintained physical environment
  • Kind and caring staff members
  • Positive experiences with respite care stays

Concerns

  • Negligence regarding hygiene and resident care (mentioned by 3 reviewers)
  • Inadequate cleanliness and sanitation issues (mentioned by 3 reviewers)
  • Poor communication from administration (mentioned by 2 reviewers)
  • Lack of specialized training for memory care/Alzheimer's (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.0'19(1)5.05.0'21(1)2.73.8'23(4)1.03.8'25(6)1.5'26(2)

Distribution · 26 analyzed

5
14
4
1
3
0
2
3
1
8

How They Respond to Reviews

35%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1It's clear from the feedback that the staff is very kind; how do you ensure that this level of care is consistently maintained during shift changes?
  • 2The facility looks beautiful and well-maintained; what are your daily protocols for ensuring the resident living areas and common spaces stay deeply cleaned and sanitized?
  • 3Can you walk us through the specific training your team receives for residents who may need specialized support for memory care or Alzheimer's?
  • 4How does the administration keep families updated on a resident's well-being, and what is the best way for us to reach you with questions?
  • 5What does a typical daily schedule look like, and what kind of social activities or events are planned to keep residents engaged?
  • 6Could you explain your process for medication management and how you handle medical emergencies that occur after hours?

Personalized based on this facility's data


Key Review Excerpts

The Landings of Cabarrus is a great assisted living facility. My family member has been there since last year and I absolutely love it. The staff is attentive to the needs of the residents.

Long-term resident's family · 2025★★★★★

One particularly alarming incident occurred when she was found on the floor of her room for approximately an hour and a

Former resident's family · 2026☆☆☆☆

They were very pleasant conversations and I noted there was urgently seeking to get my loved one into their memory care unit.

Prospective memory care family member · 2024★★☆☆☆
Source: 26 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

9total
12deficiencies
Jan 23, 2025Complaint
Nutrition and Food ServiceD 282

The facility failed to ensure food items were protected from contamination, specifically regarding items that were unlabeled, undated, or improperly stored in the refrigerator. Observations revealed opened condiments, meats, and cheeses lacking labels or dates, as well as soiled refrigerator floors and storage containers.

Jan 23, 2025Complaint
Nutrition and Food ServiceD 282

The facility failed to ensure all food items were protected from contamination. Specifically, food items were found unlabeled, undated, and improperly stored in the refrigerator, and food storage containers and the refrigerator floor were not properly cleaned or sanitized.

Mar 30, 2023Other
Health Care Documentation and Implementation10A NCAC 13F .0902

The facility failed to ensure signed physician orders were properly documented and implemented in the resident's record. Specifically, a physician's order to discontinue as-needed acetaminophen and start a scheduled dose was not communicated to the pharmacy, resulting in the medication not being updated on the eMAR.

Mar 30, 2023Other
Health CareD 276

The facility failed to ensure signed physician's orders were implemented for a resident. Specifically, the facility did not initiate a scheduled medication for pain control and failed to discontinue an as-needed medication as ordered by the physician.

Jun 4, 2021Complaint
Medication AdministrationD 358

The facility failed to administer medications as ordered for one resident. Specifically, the resident continued to receive Tylenol three times daily despite a physician's order to discontinue it once Tramadol was started. This resulted in the administration of an incorrect medication regimen from 04/01/21 to 04/07/21.

Jun 4, 2021Complaint
Medication AdministrationD358

The facility failed to administer medications as ordered for one resident. Specifically, the resident continued to receive Tylenol three times daily even after a new order for Tramadol was issued, which should have resulted in the discontinuation of the Tylenol to avoid exceeding daily dosage limits.

Infection Prevention and Control ProgramD601

The facility failed to implement a comprehensive infection prevention and control program regarding staff illness. There was a lack of clear procedures for staff to report symptoms and follow appropriate precautions, such as mask use and isolation types, when ill while at work.

Jul 23, 2020Routine
Personal Care and SupervisionD 270

The facility failed to provide adequate supervision for a resident with a high risk for falls, as evidenced by multiple falls resulting in physical injuries. Specifically, the facility's fall policy lacked information regarding the supervision of residents following a fall, and care plan requirements for monitoring a wandering, semi-ambulatory resident were not met.

Jul 23, 2020Routine
SupervisionD270

The facility failed to provide adequate supervision for a resident, resulting in multiple falls and physical injuries.

Health CareD276

The facility failed to ensure that physician orders were properly implemented for a resident.

Health CareD273

The facility failed to ensure necessary referral and follow-up care to address a resident's acute healthcare need regarding a fractured finger.

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References & Resources

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