The Heritage at Twin Creeks
Families consistently rate this highly — reviewers highlight compassionate and skilled memory care staff. Schedule a visit to confirm the fit.
based on 59 Google reviews
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What this means for your family
This facility is an excellent choice for families prioritizing high-quality memory care and a robust social calendar. However, you should investigate the recent reports of pest issues and verify the current consistency of the dining services before committing.
Google Reviews
Google Reviews
59 reviews on GoogleThe Heritage at Twin Creeks is highly regarded by many families for its compassionate memory care team and engaging social activities, including frequent community outings. However, recent reviews have raised serious concerns regarding pest issues (rats) and inconsistent food quality. While the facility has a history of excellent management, some long-term observers have noted periods of high staff turnover and communication lapses.
Quality Themes
Tap a score for detailsStrengths
- Compassionate and skilled memory care staff
- Engaging activities and community outings
- Clean and modern facility appearance
- Welcoming and professional admissions/marketing team
Concerns
- Presence of pests/rats in dining areas
- High staff turnover and management instability (mentioned by 3 reviewers)
- Inconsistent food quality and portion sizes (mentioned by 3 reviewers)
- Difficulty reaching staff via telephone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 100 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about how engaging and fun the community outings and activities are; could you tell us more about what a typical week looks like for a resident?
- 2Since your memory care team is so highly regarded, how do you specifically tailor daily care routines to meet the unique needs of each resident?
- 3How does the dining team ensure consistent food quality and variety in every meal served to the residents?
- 4What steps are in place to ensure the facility remains pristine and well-maintained, especially in the common dining areas?
- 5In the event of a medical emergency during the night, what is the protocol for contacting doctors and notifying the family?
- 6We want to make sure we stay connected; what is the best way for us to reach the care team directly if we have a quick question?
Personalized based on this facility's data
Key Review Excerpts
“The Memory Care nurse is capable and has build a great team. We appreciate them very much.”
“The entire onboarding process for my father was thorough and well organized. Upon arrival, there was a we”
“The staff genuinely care about the residents, and they really communicate well with the family. I travel a LOT and I have never had a problem getting an answer or an update (or a picture!) of my mom.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent comprehensive inspection on July 7, 2022, identified several violations primarily related to Life Safety Code standards, including issues with fire drills, exit signage, and fire extinguisher maintenance. Most of these safety concerns were addressed and corrected by the facility within several months of the inspection.
Jul 7, 2022Routine12Report
Health Code (1 violations) | Life Safety Code (11 violations)
The facility failed to provide required exit signs.
The facility failed to protect cooking operations according to the Life Safety Code.
The facility failed to provide required emergency lighting.
The facility failed to provide portable fire extinguishers that met the referenced codes and standards.
The facility failed to document any reviews and updates made to the plan.
The facility failed to provide a fire sprinkler system that met the referenced codes and standards.
The facility failed to obtain an inspection by the fire marshal every year and to keep documentation showing the outcome of the last inspection.
The facility failed to ensure doors in the facility met the referenced codes and standards.
The facility failed to provide proper locking devices
The facility failed to conduct required fire drills and document fire drills on the required form.
The facility failed to provide smoke compartmentation where required.
Ownership & Operations
Who Operates This Facility
920 Stockton Drive, Lp
for profit
SURPASS SENIOR LIVING, LLC
MATTHEW GERLEMAN
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
59 reviews from families & visitors
Official Website
Visit twincreekssl.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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