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Public Google reviewers rate this highly and often mention compassionate and skilled memory care staff. Schedule a visit to confirm the fit.
based on 59 Google reviews
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Public Google reviewers rate The Heritage at Twin Creeks highly. Reviewers highlight: compassionate and skilled memory care staff, engaging activities and community outings. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
The Heritage at Twin Creeks is highly regarded by many families for its compassionate memory care team and engaging social activities, including frequent community outings. However, recent reviews have raised serious concerns regarding pest issues (rats) and inconsistent food quality. While the facility has a history of excellent management, some long-term observers have noted periods of high staff turnover and communication lapses.
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Key Review Excerpts
“The Memory Care nurse is capable and has build a great team. We appreciate them very much.”
“The entire onboarding process for my father was thorough and well organized. Upon arrival, there was a we”
“The staff genuinely care about the residents, and they really communicate well with the family. I travel a LOT and I have never had a problem getting an answer or an update (or a picture!) of my mom.”
Source: Texas Health & Human Services Commission
Key Findings
The most recent comprehensive inspection on July 7, 2022, identified several violations primarily related to Life Safety Code standards, including issues with fire drills, exit signage, and fire extinguisher maintenance. Most of these safety concerns were addressed and corrected by the facility within several months of the inspection.
Health Code (1 violations) | Life Safety Code (11 violations)
The facility failed to provide required exit signs.
The facility failed to protect cooking operations according to the Life Safety Code.
The facility failed to provide required emergency lighting.
The facility failed to provide portable fire extinguishers that met the referenced codes and standards.
The facility failed to document any reviews and updates made to the plan.
The facility failed to provide a fire sprinkler system that met the referenced codes and standards.
The facility failed to obtain an inspection by the fire marshal every year and to keep documentation showing the outcome of the last inspection.
The facility failed to ensure doors in the facility met the referenced codes and standards.
The facility failed to provide proper locking devices
The facility failed to conduct required fire drills and document fire drills on the required form.
The facility failed to provide smoke compartmentation where required.
920 Stockton Drive, Lp
for profit
SURPASS SENIOR LIVING, LLC
MATTHEW GERLEMAN
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59 reviews from families & visitors
Official Website
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TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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