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Strong Medicare quality ratings; public reviewers often praise excellent physical and occupational therapy teams. Still worth an in-person visit.
based on 231 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
The Belmont at Twin Creeks has a strong overall Medicare rating. Public reviewers frequently mention: excellent physical and occupational therapy teams and clean and well-maintained facility. Review the component ratings and current source records before deciding.
The Belmont at Twin Creeks is highly regarded by many for its excellent physical and occupational therapy teams and a recent improvement in administrative leadership. While many families praise the compassionate nursing staff and clean environment, there are serious, recurring allegations regarding neglect, specifically concerning timely incontinence care and responsiveness to call lights. Prospective families should weigh the high-quality rehab services against documented concerns regarding staffing levels and hygiene maintenance during night shifts.
Quality Themes
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Concerns
Rating Trends
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Distribution · 225 analyzed
The owner relies heavily on a small set of repetitive, templated responses that are often copy-pasted regardless of the specific review content. While they do acknowledge negative feedback, they rarely offer personalized solutions or specific details beyond asking for more information.
Personalized based on this facility's data
Key Review Excerpts
“The therapy team is excellent—patient, skilled, and truly invested in her recovery. Under the new administrative leadership, we have seen a huge improvement in communication and overall care.”
“The CNAs are amazing but one stands out and her name is Cass. She treats me like a human and not like a science project.”
“My brother spent 2.5 months at this facility, and it was a nightmare. Staff (with a few exceptions) are rude, uncommunicative, and indifferent to residents.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows concerning patterns with multiple family complaints triggering 15 of 26 deficiencies, including serious issues like resident abuse and neglect reporting failures. The most recurring problems involve medication management, infection control, and nutrition services, with deficiencies persisting across multiple surveys from 2023 through 2025. While the facility corrects issues when cited, the repeated complaints and ongoing problems in critical care areas suggest families should thoroughly investigate current conditions before choosing this facility.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Federal Penalties
Fine
Jan 30, 2025
$8,278
Dallas County Hospital District
for profit
BELMONT CARE CENTER LTD CO
RACHEL M. AMIRI
Cantex Continuing Care
37 facilities nationwide
Chain avg rating: 3.2/5 · Rank 14 of 37
Owners
Dallas County Hospital District
Owner · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
231 reviews from families & visitors
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