The Belmont at Twin Creeks
Strong Medicare quality ratings; families often praise excellent physical and occupational therapy teams. Still worth an in-person visit.
based on 223 Google reviews
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What this means for your family
This facility is an excellent choice for rehabilitation, as the therapy department consistently receives high marks for skill and dedication. However, if you are seeking long-term care, you must closely monitor hygiene and responsiveness, as multiple families have reported issues with delayed incontinence care and slow response to call lights during night shifts.
Google Reviews
Google Reviews
223 reviews on Google“The Belmont at Twin Creeks is highly regarded by many for its excellent physical and occupational therapy teams and a recent improvement in administrative leadership. While many families praise the compassionate nursing staff and clean environment, there are serious, recurring allegations regarding neglect, specifically concerning timely incontinence care and responsiveness to call lights. Prospective families should weigh the high-quality rehab services against documented concerns regarding staffing levels and hygiene maintenance during night shifts.”
Quality Themes
Tap a score for detailsStrengths
- Excellent physical and occupational therapy teams
- Clean and well-maintained facility
- Compassionate and professional nursing staff
- Strong administrative and admissions leadership
Concerns
- Delayed incontinence care and hygiene issues (mentioned by 6 reviewers)
- Slow response to call lights and medical requests (mentioned by 5 reviewers)
- Staffing shortages, particularly during night/weekend shifts (mentioned by 4 reviewers)
- Inconsistent food quality and variety (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 217 analyzed
How They Respond to Reviews
The owner relies heavily on a small set of repetitive, templated responses that are often copy-pasted regardless of the specific review content. While they do acknowledge negative feedback, they rarely offer personalized solutions or specific details beyond asking for more information.
Questions for Your Tour
- 1I noticed the administration is very active in communicating with the community; how does the leadership team ensure that resident needs are being met during the night and weekend shifts?
- 2With such a highly-rated therapy team, how do you work with families to set specific goals for physical or occupational therapy progress?
- 3How does the nursing staff manage call lights and medical requests to ensure residents receive timely assistance, especially during busy periods?
- 4What specific protocols are in place to ensure consistent hygiene care and regular assistance with incontinence throughout the day and night?
- 5Could you tell me more about the medication management process and how you ensure accuracy and safety for every resident?
- 6What does a typical daily schedule look like for residents, and what kind of social activities or outings are available to keep them engaged?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team is excellent—patient, skilled, and truly invested in her recovery. Under the new administrative leadership, we have seen a huge improvement in communication and overall care.”
“The CNAs are amazing but one stands out and her name is Cass. She treats me like a human and not like a science project.”
“My brother spent 2.5 months at this facility, and it was a nightmare. Staff (with a few exceptions) are rude, uncommunicative, and indifferent to residents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with multiple family complaints triggering 15 of 26 deficiencies, including serious issues like resident abuse and neglect reporting failures. The most recurring problems involve medication management, infection control, and nutrition services, with deficiencies persisting across multiple surveys from 2023 through 2025. While the facility corrects issues when cited, the repeated complaints and ongoing problems in critical care areas suggest families should thoroughly investigate current conditions before choosing this facility.
May 22, 2025Routine2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
May 22, 2025Complaint4
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 30, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 23, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Jul 6, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Apr 13, 2024Complaint4
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jan 30, 2025
$8,278
Ownership & Operations
Who Operates This Facility
Dallas County Hospital District
for profit
BELMONT CARE CENTER LTD CO
RACHEL M. AMIRI
Chain Affiliation
Cantex Continuing Care
38 facilities nationwide
Chain avg rating: 3.2/5 · Rank 14 of 37
Ownership & Management
Owners
Dallas County Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
223 reviews from families & visitors
Official Website
Visit cantexcc.com
Medicare data downloads
Original nursing home datasets
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