The Hearth on James
Limited public data on The Hearth on James. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 6 Google reviews
Watch The Hearth on James
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While some families have had positive experiences, there are concerning reports regarding the facility's ability to maintain care standards as residents' health needs increase. Families should specifically ask for a detailed explanation of their discharge policy and how they handle transitions in care to ensure the facility can meet long-term requirements.
Google Reviews
Google Reviews
6 reviews on Google“The Hearth on James has experienced a significant shift in reputation, moving from high praise for staff engagement to recent reports of poor communication and failure to meet care obligations. While long-term families have expressed gratitude for the support provided during the pandemic, more recent experiences highlight concerns regarding management changes and the facility's ability to handle declining health needs.”
Quality Themes
Tap a score for detailsStrengths
- Historically caring and thoughtful staff
- Engaging activity programs
- Supportive environment during pandemic
Concerns
- Poor communication from management and staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 6 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that your team has been very active in responding to feedback online; how do you incorporate that kind of open communication into your daily relationship with families?
- 2With the community being home to 60 residents, what is the best way for us to stay in the loop regarding our loved one's care and any updates from the management team?
- 3We've heard wonderful things about your activity programs; could you walk us through a few of the favorite events or social gatherings residents are currently enjoying?
- 4Given your history of providing a supportive environment, what protocols do you have in place to ensure we receive timely updates if there is a change in our loved one's health or a facility-wide medical concern?
- 5How do you balance the need for personalized care with the management of daily operations to ensure that families always feel heard and well-informed?
- 6What does the transition process look like for a new resident, and how do you help them integrate into the existing social life here at The Hearth on James?
Personalized based on this facility's data
Key Review Excerpts
“Since then new management and staff have come in and the whole dynamic has changed. The information pamphlet and contract we signed stated they assisted with incontinence care but as soon as her health declined and that assistance was needed she was sent to the hospital and told she could not return.”
“The Hearth has been very informative, helpful, and we couldn't imagine having to of doing this without them. Our Dad is happy and that was the main goal, so thank you!”
“My mother moved to the Hearth in March of this year and we can not say enough about what a great move this has been. She is extremely happy and loves the activities!”
Ownership & Operations
Who Operates This Facility
Hearth Management, L.L.C.
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
6 reviews from families & visitors
Official Website
Visit thehearth.net
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Bishop Rehabilitation and Nursing Center
< 1 miNursing Home · Syracuse, NY
Sedgwick Heights
< 1 miAssisted Living · Syracuse, NY
Crossroads
1.2 miAssisted Living · Syracuse, NY
Central Park Rehabilitation and Nursing Center
1.7 miNursing Home · Syracuse, NY
Keepsake Village at Greenpoint
2.8 miAssisted Living · Liverpool, NY
Loretto Health and Rehabilitation Center
3.3 miNursing Home · Syracuse, NY