Bishop Rehabilitation and Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 313 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- High staff turnover (56%)
- High RN turnover (60%)
Bottom 25% in NY · Critically understaffed (RN) · Above recommended total nurse staffing · $699,602 in fines
What this means for your family
While the facility's physical environment and rehab department receive some praise, the recurring reports of severe neglect, theft of personal items, and communication barriers are major red flags. If you choose this facility, you must maintain a daily, in-person presence to monitor your loved one's care and ensure their personal belongings are accounted for.
Google Reviews
Google Reviews
313 reviews on Google“Bishop Rehabilitation and Nursing Center receives highly polarized feedback, with families divided between those who praise the facility's cleanliness and friendly staff and those who report severe neglect and communication failures. While some visitors highlight positive experiences with physical therapy and individual staff members, a significant number of reviewers express deep concern regarding chronic understaffing, theft of personal belongings, and difficulty reaching the facility by phone.”
Quality Themes
Tap a score for detailsStrengths
- Professional and helpful physical therapy team
- Clean and well-maintained facility environment
- Some individual nurses and aides noted for compassion
- Welcoming and polite front desk staff
Concerns
- Chronic understaffing leading to delayed response times (mentioned by 14 reviewers)
- Theft or loss of personal belongings and medical equipment (mentioned by 9 reviewers)
- Poor communication and inability to reach staff via phone (mentioned by 12 reviewers)
- Inadequate hygiene and toileting assistance (mentioned by 8 reviewers)
- Poor food quality and cold meals (mentioned by 7 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 175 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that communication is a high priority for families; what is the official process for ensuring we can reach a staff member or nurse directly if we have questions about our loved one?
- 2Given the size of the facility, what specific protocols are in place to ensure residents receive timely assistance with hygiene and toileting needs throughout the day and night?
- 3I see that you are active in responding to feedback online; how do you use that input to improve the quality and temperature of the meals served in the dining room?
- 4To help us feel more comfortable with the transition, what security measures do you have in place to ensure that a resident's personal belongings and medical equipment are tracked and protected?
- 5Since the physical therapy team is highly regarded here, how do they coordinate with the nursing staff to ensure that a resident’s progress is consistently maintained during their daily routine?
- 6What steps are being taken to ensure that staffing levels remain consistent across all shifts, especially during weekends or evenings when families might be concerned about response times?
Personalized based on this facility's data
Key Review Excerpts
“The team looking after my mother in a difficult and never seen before medical condition has been amazing during this difficult time. A few names to highlight are Shelby, one of the administrators.”
“I caution you with every ounce of my heart, to NEVER send a loved one here. If you have no other choice, keep detailed records and keep a very close eye on their healthcare and wellness.”
“My son has been left to sit in his filthy diaper, he has paralysis, for two and five hours causing skin breakdown. The five hour timeframe is probably going to be justified because it was late to middle of the night.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents with pressure sores (bedsores)
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed reports triggering inspections at Bishop Rehabilitation and Nursing Center, which shows 106 deficiencies across recent surveys. The most recurring issues involve resident rights violations (particularly safe and dignified living conditions), quality of care problems (including pain management, pressure ulcer care, and daily living assistance), and medication management errors. While all deficiencies appear corrected, the persistent pattern of complaint-driven violations across multiple care areas suggests ongoing quality concerns that families should investigate thoroughly before placement.
Apr 1, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
May 16, 2025Routine14
Construction Deficiencies
Use approved construction type or materials.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install properly constructed windows in hallway walls or doors.
May 16, 2025Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Dec 20, 2024Routine16
Construction Deficiencies
Use approved construction type or materials.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Dec 20, 2024Complaint4
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 11, 2024Routine34
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Nursing and Physician Services Deficiencies
Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.
Construction Deficiencies
Use approved construction type or materials.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Egress Deficiencies
Provide at least two remote exits on each floor or fire section of the building.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Federal Penalties
Fine
Jul 11, 2024
$378,437
Payment Denial
Jul 11, 2024
50-day denial
Fine
Dec 5, 2023
$321,165
Payment Denial
Dec 5, 2023
42-day denial
Ownership & Operations
Who Operates This Facility
Bishop Rehabilitation and Nursing Center
for profit
Ownership & Management
Owners
Farbenblum, Edward
Owner
Rozenberg, Eli
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
313 reviews from families & visitors
Official Website
Visit bishopcare.net
Medicare data downloads
Original nursing home datasets
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