Sedgwick Heights
Families consistently rate this highly — reviewers highlight long-tenured, compassionate staff. Schedule a visit to confirm the fit.
based on 6 Google reviews
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What this means for your family
While some families appreciate the long-term staff and the facility's ability to accommodate couples, the severe allegations regarding hygiene and building security are deeply concerning. We strongly recommend conducting an unannounced tour to personally inspect the cleanliness of the halls and bathrooms, and to observe the facility's security protocols regarding room access.
Google Reviews
Google Reviews
6 reviews on Google“Sedgwick Heights presents a stark contrast in experiences, with some families praising the facility's ability to keep couples together and the longevity of its compassionate staff. Conversely, other reports highlight severe concerns regarding hygiene, including reports of bed bugs and odors, as well as significant lapses in security and resident care.”
Quality Themes
Tap a score for detailsStrengths
- Long-tenured, compassionate staff
- Supportive of couples living together
- Active resident-led council
Concerns
- Poor sanitation and hygiene standards
Rating Trends
Tap a year to see what changed
Distribution · 6 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Since Sedgwick Heights is known for being supportive of couples, how do you help spouses maintain their daily routines and connection while living together here?
- 2I noticed your residents have an active council; how do they collaborate with leadership to shape the community's daily activities and social calendar?
- 3Could you walk us through your current housekeeping schedule and the protocols in place to ensure high standards of cleanliness in both private apartments and common areas?
- 4We understand that dining is a major part of the resident experience; what steps are you taking to improve the quality and variety of the meals served in the dining room?
- 5Given the importance of long-term staff relationships here, how do your team members coordinate with outside medical providers to ensure seamless care during a health emergency?
- 6How do you balance the longevity of your compassionate staff with ongoing training to ensure that hygiene and sanitation protocols are consistently met?
Personalized based on this facility's data
Key Review Excerpts
“The Loretto system allowed for them to be reunited and live together once again.”
“Halls smell of urine. Food for residents unappetizing, bed bugs, no interaction with participants, doors unlocked to rooms of residents..anyone can enter and cause harm to residents.”
“Many staff members have worked at Sedgwick for years and are compassionate & hard working care-givers.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
14 violations from 36 inspections
Oct 20, 2025OtherCleanReport
No deficiencies found during this inspection.
Aug 5, 2025Complaint
Admission standards
Jul 31, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Jul 7, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Jun 18, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Apr 2, 2025RoutineCleanReport
No deficiencies found during this inspection.
Mar 25, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Feb 3, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Loretto Adult Community, INC.
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
6 reviews from families & visitors
Official Website
Visit lorettocny.org
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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