Strong Medicare quality ratings; public reviewers often praise exceptional physical therapy department. Still worth an in-person visit.
based on 40 Google reviews

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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record · Zero findings in latest survey
The Hallmark has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: exceptional physical therapy department and beautiful and well-maintained facility. Review the component ratings and current source records before deciding.
The Hallmark offers highly praised physical therapy and a beautiful, well-maintained facility, with several families noting successful rehabilitation outcomes. However, prospective families should be aware of serious allegations regarding medical neglect, inconsistent nursing responsiveness, and significant concerns regarding communication and transparency during the intake process.
Quality Themes
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Concerns
Rating Trends
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Distribution · 44 analyzed
The owner provides personalized responses that frequently use the reviewer's name and acknowledge specific details from the text. For negative reviews, they consistently attempt to move the conversation offline by inviting direct communication.
Personalized based on this facility's data
Key Review Excerpts
“The best part is the Physical therapy department specifically Gabriel and Sean, they both are 5+ stars. They were so very patient and so very nice with my dad and they were that way with every resident there.”
“Once we started, the level of care and concern was truly excellent. From nursing to PT to food quality as well as aides and doctor visits we were very satisfied.”
“My 93 year old Grandmommy was a patient here and they let her almost die. They REFUSED to take her to the ER until our family threatened to sue them for malpractice.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 15 measures
9
measures
5
measures
1
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents with a long-term catheter
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
The Hallmark has a concerning pattern of recurring deficiencies across medication management, care planning, and fire safety, with families filing at least one complaint about bladder/bowel care issues. While all violations show correction dates, problems persist across multiple surveys from 2022-2025, particularly with medication labeling and care planning appearing repeatedly, suggesting ongoing challenges with maintaining consistent standards of care.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Smoke Deficiencies
Provide properly protected cooking facilities.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Brazos Presbyterian Homes, INC
nonprofit
TIMOTHY LIST
Key personnel
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