The Hallmark
Strong Medicare quality ratings; families often praise exceptional physical therapy department. Still worth an in-person visit.
based on 40 Google reviews

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What this means for your family
The Hallmark's physical therapy team is a standout strength that can significantly aid in rehabilitation. However, families must exercise extreme caution regarding nursing responsiveness and management's transparency, as recent reviews indicate serious lapses in care and communication.
Google Reviews
Google Reviews
40 reviews on Google“The Hallmark offers highly praised physical therapy and a beautiful, well-maintained facility, with several families noting successful rehabilitation outcomes. However, prospective families should be aware of serious allegations regarding medical neglect, inconsistent nursing responsiveness, and significant concerns regarding communication and transparency during the intake process.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical therapy department
- Beautiful and well-maintained facility
- Friendly and professional front desk/valet staff
- Spacious and customizable apartment floor plans
Concerns
- Slow response times from nursing and CNA staff (mentioned by 3 reviewers)
- Inconsistent or poor communication from management/staff (mentioned by 3 reviewers)
- Allegations of medical neglect and lack of emergency response
- Inconsistent food quality and service (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
The owner provides personalized responses that frequently use the reviewer's name and acknowledge specific details from the text. For negative reviews, they consistently attempt to move the conversation offline by inviting direct communication.
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy department; how involved are the therapists in a resident's daily rehabilitation plan?
- 2Since the facility is so beautifully maintained, could you tell us more about how residents can personalize their apartment floor plans to feel more like home?
- 3How does the nursing team ensure that calls for assistance are answered promptly, especially during the overnight hours?
- 4What is the protocol for managing medical emergencies or sudden changes in a resident's health status?
- 5Could you describe the dining experience, specifically how the menu is planned and how you ensure consistent food quality for everyone?
- 6How does the management team stay in regular contact with families to provide updates on a resident's well-being?
Personalized based on this facility's data
Key Review Excerpts
“The best part is the Physical therapy department specifically Gabriel and Sean, they both are 5+ stars. They were so very patient and so very nice with my dad and they were that way with every resident there.”
“Once we started, the level of care and concern was truly excellent. From nursing to PT to food quality as well as aides and doctor visits we were very satisfied.”
“My 93 year old Grandmommy was a patient here and they let her almost die. They REFUSED to take her to the ER until our family threatened to sue them for malpractice.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
9
measures
6
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents with a long-term catheter
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Hallmark has a concerning pattern of recurring deficiencies across medication management, care planning, and fire safety, with families filing at least one complaint about bladder/bowel care issues. While all violations show correction dates, problems persist across multiple surveys from 2022-2025, particularly with medication labeling and care planning appearing repeatedly, suggesting ongoing challenges with maintaining consistent standards of care.
Jan 16, 2025Routine1
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jul 12, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Dec 1, 2023Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Smoke Deficiencies
Provide properly protected cooking facilities.
Aug 12, 2022Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
Brazos Presbyterian Homes, INC
nonprofit
TIMOTHY LIST
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit thehallmark.org
Medicare data downloads
Original nursing home datasets
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