Brookdale Galleria
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 381 Google reviews
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What this means for your family
This facility is an excellent choice if you prioritize high-quality dining and a warm, welcoming atmosphere for your loved one. However, families should closely monitor staffing levels and maintain active communication with management, as some reviewers have noted delays in care and administrative friction.
Google Reviews
Google Reviews
381 reviews on Google“Brookdale Galleria is highly regarded by families for its exceptionally friendly staff and high-quality dining services, particularly the Sunday brunch. While many praise the cleanliness and professional rehabilitation services, some families have raised serious concerns regarding staffing shortages and occasional lapses in hygiene or administrative communication.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and compassionate nursing staff
- High-quality dining and brunch services
- Clean and well-maintained facility
- Professional and welcoming front desk/valet team
- Effective physical and occupational therapy
Concerns
- Staffing shortages affecting response times (mentioned by 3 reviewers)
- Issues with administrative/management communication (mentioned by 2 reviewers)
- Inconsistent room cleanliness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 184 analyzed
How They Respond to Reviews
The owner provides personalized responses that frequently use the reviewer's name and acknowledge specific details of the feedback. For negative reviews, they follow a consistent protocol of expressing regret and escalating the issue to management or a corporate connection team.
Questions for Your Tour
- 1We've heard wonderful things about the dining and brunch services here; could you tell us more about what a typical weekly menu looks like for residents?
- 2With the facility being so well-maintained, how do you ensure that individual resident rooms are cleaned and tidied on a consistent daily schedule?
- 3How does the nursing team manage resident care and response times during busy shifts or when the facility is at full capacity?
- 4What is the protocol for handling medical emergencies or urgent care needs during the overnight hours?
- 5We noticed the front desk team is very welcoming; how does the administration stay in regular contact with families regarding updates or changes in care?
- 6What kind of daily activities or social outings are available to help residents stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“The nursing, the therapists and nurse assistants have been excellent; attentive and compassionate. Highly recommend Brookdale Galleria skilled nursing facility.”
“I called around 15 skilled nursing facilities, only 3 returned my call and Kevin here was the only one to try to make anything work. He was amazing to coordinate a room and get things ready for a Saturday arrival. He really saved the day.”
“The BROOKDALE Galleria has a marvelous brunch on Sundays!! The residents all look forward to it!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 11 measures
7
measures
3
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
Residents who lost too much weight
Residents with a long-term catheter
Residents who fell and were seriously hurt
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with recurring issues across multiple care areas, and families have frequently filed complaints triggering 19 of the 36 deficiencies. The most persistent problems involve wound care and pressure ulcer prevention (appearing in four separate incidents), medication management, and care planning. While all violations show correction dates, the repeated nature of these issues—particularly wound care problems spanning from 2023 to 2024—suggests ongoing challenges in maintaining consistent quality standards.
Mar 23, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 25, 2025Complaint6
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nov 18, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jun 19, 2025Routine6
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Dec 17, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 24, 2024Routine5
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Federal Penalties
Fine
Mar 23, 2026
$16,355
Fine
Dec 17, 2024
$10,033
Fine
Apr 4, 2024
$40,203
Fine
Dec 11, 2023
$12,253
Ownership & Operations
Who Operates This Facility
Sh Opco Galleria, LLC
for profit
BKD TWENTYONE MANAGEMENT COMPANY, INC
LASHON S HARRIS-BATES
Chain Affiliation
Healthpeak Properties, INC.
15 facilities nationwide
Chain avg rating: 3.0/5 · Rank 2 of 2 (Worst)
Ownership & Management
Owners
Sh 2019 Opcp Holdco I, LLC
Owner · Organization
Gic (realty) Private Limited
Owner (parent company) · Organization
Hcp S-H 2015 Member INC
Owner (parent company) · Organization
Hcp Senior Housing Properties, LLC
Owner (parent company) · Organization
Hcp Ventures II Member LLC
Owner (parent company) · Organization
Hcp Ventures II Partner LLC
Owner (parent company) · Organization
Na-Re Investment Holdings LLC
Owner (parent company) · Organization
S-H Thirty-Five Propco Ventures LLC
Owner (parent company) · Organization
S-H Thirty-Five Properties, LLC
Owner (parent company) · Organization
S-H Twenty-One Propco Ventures LLC
Owner (parent company) · Organization
Sage Senior Living LLC
Owner (parent company) · Organization
Sh 2019 Opco Trs I LLC
Owner (parent company) · Organization
Sh 2019 Reit I LLC
Owner (parent company) · Organization
Sh 2019 Ventures LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
381 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
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