A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 394 Google reviews

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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Brookdale Galleria has a middle-range Medicare overall rating. Strengths include attentive and compassionate nursing staff. Some reviewers note concerns about staffing shortages affecting response times (mentioned by 3 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Brookdale Galleria is highly regarded by families for its exceptionally friendly staff and high-quality dining services, particularly the Sunday brunch. While many praise the cleanliness and professional rehabilitation services, some families have raised serious concerns regarding staffing shortages and occasional lapses in hygiene or administrative communication.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
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Distribution · 200 analyzed
The owner provides personalized responses that frequently use the reviewer's name and acknowledge specific details of the feedback. For negative reviews, they follow a consistent protocol of expressing regret and escalating the issue to management or a corporate connection team.
Personalized based on this facility's data
Key Review Excerpts
“The nursing, the therapists and nurse assistants have been excellent; attentive and compassionate. Highly recommend Brookdale Galleria skilled nursing facility.”
“I called around 15 skilled nursing facilities, only 3 returned my call and Kevin here was the only one to try to make anything work. He was amazing to coordinate a room and get things ready for a Saturday arrival. He really saved the day.”
“The BROOKDALE Galleria has a marvelous brunch on Sundays!! The residents all look forward to it!!”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows concerning patterns with recurring issues across multiple care areas, and families have frequently filed complaints triggering 19 of the 36 deficiencies. The most persistent problems involve wound care and pressure ulcer prevention (appearing in four separate incidents), medication management, and care planning. While all violations show correction dates, the repeated nature of these issues—particularly wound care problems spanning from 2023 to 2024—suggests ongoing challenges in maintaining consistent quality standards.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Federal Penalties
Fine
Mar 23, 2026
$16,355
Fine
Dec 17, 2024
$10,033
Fine
Apr 4, 2024
$40,203
Fine
Dec 11, 2023
$12,253
Sh Opco Galleria, LLC
for profit
BKD TWENTYONE MANAGEMENT COMPANY, INC
LASHON S HARRIS-BATES
Healthpeak Properties, INC.
15 facilities nationwide
Chain avg rating: 3.0/5 · Rank 2 of 2 (Lowest rating)
Owners
Sh Opco Holdco LLC
Owner · Organization
Ccrc Propco Ventures, LLC
Owner (parent company) · Organization
Hcp Ma3 Gp Holding, LLC
Owner (parent company) · Organization
Hcp Ma3, Lp
Owner (parent company) · Organization
Hcp Partners Lp
Owner (parent company) · Organization
Hcp S-H 2014 Member LLC
Owner (parent company) · Organization
Hcp Ventures II Trs LLC
Owner (parent company) · Organization
Hcp/ls 2011 Reit, LLC
Owner (parent company) · Organization
Healthpeak Op LLC
Owner (parent company) · Organization
Janus Living Op LLC
Owner (parent company) · Organization
Janus Living Trs LLC
Owner (parent company) · Organization
Janus Living, INC.
Owner (parent company) · Organization
Janus Member, LLC
Owner (parent company) · Organization
Ocean Acquisition I LLC
Owner (parent company) · Organization
Kussow, Dawn
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Mabry, Adam
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Stengle, Nikolas
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
White, Chadwick
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
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