Brookdale Galleria
Families consistently rate this highly — reviewers highlight warm and professional nursing and therapy staff. Schedule a visit to confirm the fit.
based on 381 Google reviews
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What this means for your family
This facility is an excellent choice for families prioritizing high-quality dining and a warm, welcoming social environment. However, if your loved one requires intensive, around-the-clock monitoring, you should specifically inquire about current staffing levels and the management's protocol for billing and resident transitions.
Google Reviews
Google Reviews
381 reviews on Google“Families considering Brookdale Galleria will find a community highly praised for its exceptionally friendly, professional staff and high-quality dining, particularly the Sunday brunch. While many reviewers highlight excellent physical therapy and nursing care, some families have raised serious concerns regarding staffing shortages and specific instances of inadequate hygiene or medical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Warm and professional nursing and therapy staff
- High-quality dining and impressive brunch service
- Clean, well-maintained, and elegant facility
- Exceptional valet and front desk service
Concerns
- Staffing shortages affecting response times (mentioned by 3 reviewers)
- Inconsistent cleanliness in specific resident rooms (mentioned by 2 reviewers)
- Issues with administrative/management communication (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 210 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about your brunch service; could you tell us more about the dining experience and how much variety is offered for daily meals?
- 2The facility looks incredibly elegant and well-maintained; how does the housekeeping team ensure that individual resident rooms stay as pristine as the common areas?
- 3We are so impressed by the warmth of the nursing and therapy staff mentioned by others; how do you ensure that care remains responsive and consistent even during busy shifts?
- 4How does the management team stay in touch with families to ensure we are always updated on any changes in our loved one's care or facility news?
- 5With the exceptional valet and front desk service you provide, how does the staff help new residents feel welcomed and integrated into the community during their first few weeks?
- 6What kind of daily activities or social outings are available to help residents stay engaged with one another?
Personalized based on this facility's data
Key Review Excerpts
“The protein portions at dinner are amazing supper tender. The nursing, the therapists and nurse assistants have have been excellent; attentive and compassionate.”
“I called around 15 skilled nursing facilities, only 3 returned my call and Kevin here was the only one to try to make anything work. He was amazing to coordinate a room and get things ready for a Saturday arrival. He really saved the day.”
“My mother in law has been here for maybe two weeks. We were contacted by the manager Abagail, who informed us my mother in law would be "put out" on Saturday because she does not "trust we will pay and will not bill her stay."”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection on March 21, 2024, showed no new violations. Historical records from February 2019 indicate past issues regarding fire safety equipment and regulatory compliance, all of which were documented as corrected.
Feb 4, 2019Routine
Health Code (1 violations) | Life Safety Code (2 violations)
The facility failed to provide exit signs with emergency power.
The facility failed to comply with Chapter 33, Existing Residential Board and Care Occupancies.
The facility failed to provide and/or maintain portable fire extinguishers in compliance with licensing standards for assisted living facilities and NFPA 10.
Ownership & Operations
Who Operates This Facility
Sh Opco Galleria, LLC
for profit
BKD TWENTYONE MANAGEMENT COMPANY, INC
JENNIFER ORMENO
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
381 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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