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Nursing HomeMedicaid Top Rated

The Hallmark

Strong Medicare quality ratings; families often praise exceptional physical therapy department. Still worth an in-person visit.

4718 Hallmark Dr, Westside · Houston, TX 7705632 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
3.2/5

based on 40 Google reviews

5
4
3
2
1
The Hallmark Nursing Home in Houston, TX — Street View
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What this means for your family

The Hallmark's physical therapy team is a standout strength that can significantly aid in rehabilitation. However, families must exercise extreme caution regarding nursing responsiveness and management's transparency, as recent reviews indicate serious lapses in care and communication.

Google Reviews

Google Reviews

40 reviews on Google
The Hallmark offers highly praised physical therapy and a beautiful, well-maintained facility, with several families noting successful rehabilitation outcomes. However, prospective families should be aware of serious allegations regarding medical neglect, inconsistent nursing responsiveness, and significant concerns regarding communication and transparency during the intake process.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean9.0Activities7.0MedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Exceptional physical therapy department
  • Beautiful and well-maintained facility
  • Friendly and professional front desk/valet staff
  • Spacious and customizable apartment floor plans

Concerns

  • Slow response times from nursing and CNA staff (mentioned by 3 reviewers)
  • Inconsistent or poor communication from management/staff (mentioned by 3 reviewers)
  • Allegations of medical neglect and lack of emergency response
  • Inconsistent food quality and service (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(3)'20(3)'22(6)'24(6)'26(3)

Distribution · 44 analyzed

5
22
4
3
3
0
2
2
1
17

How They Respond to Reviews

53%response rate
Good

The owner provides personalized responses that frequently use the reviewer's name and acknowledge specific details from the text. For negative reviews, they consistently attempt to move the conversation offline by inviting direct communication.

Questions for Your Tour

  • 1We've heard wonderful things about your physical therapy department; how involved are the therapists in a resident's daily rehabilitation plan?
  • 2Since the facility is so beautifully maintained, could you tell us more about how residents can personalize their apartment floor plans to feel more like home?
  • 3How does the nursing team ensure that calls for assistance are answered promptly, especially during the overnight hours?
  • 4What is the protocol for managing medical emergencies or sudden changes in a resident's health status?
  • 5Could you describe the dining experience, specifically how the menu is planned and how you ensure consistent food quality for everyone?
  • 6How does the management team stay in regular contact with families to provide updates on a resident's well-being?

Personalized based on this facility's data


Key Review Excerpts

The best part is the Physical therapy department specifically Gabriel and Sean, they both are 5+ stars. They were so very patient and so very nice with my dad and they were that way with every resident there.

Long-term resident's family · 2026★★★★

Once we started, the level of care and concern was truly excellent. From nursing to PT to food quality as well as aides and doctor visits we were very satisfied.

Rehab patient's family · 2026★★★★★

My 93 year old Grandmommy was a patient here and they let her almost die. They REFUSED to take her to the ER until our family threatened to sue them for malpractice.

Long-term resident's family · 2025☆☆☆☆
Source: 40 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.65hrs
87%
Registered nurses for medical care
Total Nursing
5.05hrs
OK
All nurses + aides combined
Staff Turnover
49%
Lower is better (< 30% = good)
RN Turnover
40%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

6

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
15.4%
TX
9.4%
Harris
9.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility24.9%
Worse than Avg
Here
24.9%
US
19.4%
TX
14.2%
Harris
12.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
TX
2.5%
Harris
0.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility22.9%
Worse than Avg
Here
22.9%
US
14.4%
TX
16.1%
Harris
12.3%
🩺

Residents with a long-term catheter

↓ Lower is better
This Facility7.4%
Worse than Avg
Here
7.4%
US
0.9%
TX
0.4%
Harris
0.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility20.5%
Worse than Avg
Here
20.5%
US
19.5%
TX
18.4%
Harris
13.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
TX
89.2%
Harris
86.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.3%
Better than Avg
Here
96.3%
US
79.7%
TX
88.0%
Harris
86.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
1.6%
TX
1.5%
Harris
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

0deficiencies
Well below state avg (9.1)
1 complaint-triggered
Clean record — no deficiencies

The Hallmark has a concerning pattern of recurring deficiencies across medication management, care planning, and fire safety, with families filing at least one complaint about bladder/bowel care issues. While all violations show correction dates, problems persist across multiple surveys from 2022-2025, particularly with medication labeling and care planning appearing repeatedly, suggesting ongoing challenges with maintaining consistent standards of care.

Jan 16, 2025Routine
1
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Jul 12, 2024Complaint
1
0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Dec 1, 2023Routine
13
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0690Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0777Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Aug 12, 2022Routine
4
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Brazos Presbyterian Homes, INC

Organization Type

nonprofit

Administrator

TIMOTHY LIST

Ownership & Management

Key personnel

Bellows, WarrenOfficer / DirectorDarden, SharonOfficer / DirectorDyar, RobertOfficer / DirectorGreene, MarcyOfficer / DirectorHartman, JohnOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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