The Guest House Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 29 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (10 vs median 7)
- High staff turnover (59%)
Bottom 25% in LA · Critically understaffed (RN) · Worst in PLANTATION MANAGEMENT COMPANY chain · $33,001 in fines
What this means for your family
While some families report excellent wound care and compassionate individual staff, the facility suffers from significant, recurring reports of neglect and slow response times. If you are considering this facility, we strongly recommend conducting unannounced visits and asking management specifically how they ensure call lights are answered in a timely manner.
Google Reviews
Google Reviews
29 reviews on Google“The Guest House Care Center receives highly polarized reviews, with some families praising specific staff members for their compassion and wound care expertise, while others report severe neglect and poor responsiveness. Recurring complaints highlight significant issues with call light response times, facility cleanliness, and a lack of consistent, attentive care for vulnerable residents. Prospective families should be aware of the stark contrast between positive experiences with individual staff and reports of systemic staffing and maintenance failures.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate individual staff members
- Effective wound care management
- Personable social services coordination
- Supportive hospice and end-of-life care
Concerns
- Extremely slow response to call buttons (mentioned by 2 reviewers)
- Understaffing and lack of attentiveness (mentioned by 3 reviewers)
- Poor facility cleanliness and maintenance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given your focus on compassionate end-of-life care, how do you ensure that same level of personalized attention is consistently available to residents who are not in hospice?
- 2I noticed your team is active in responding to feedback online; how do you use that resident and family input to improve daily operations like facility cleanliness and maintenance?
- 3With the current staffing levels, what is the average response time for a resident pressing their call button, and what is your protocol for ensuring no one is left waiting too long?
- 4Since dining and nutrition are key to resident well-being, could you walk me through how you are currently addressing feedback regarding the food and dining experience?
- 5What specific steps are you taking to improve the daily engagement and activity programs for residents, particularly in the memory care unit?
- 6How do you manage the balance between your wound care expertise and the need for more attentive, day-to-day supervision for residents who require frequent assistance?
Personalized based on this facility's data
Key Review Excerpts
“The time my dad spent here, on hospice, brought joy to him in his final months of life. He made friends after years of being lonely. The staff was compassionate and FUNNY which brought so much light.”
“THEY DON'T ANSWER THE CALL BUTTON UNTIL SOMETIMES 2 HOURS LATER. FOOD IS HORRIBLE!!!!!!! MOST OF THE WORKERS ARE RUDE”
“This is by far the worst and most inhumane treatment of patients, patients who have no voice or capability of being their own advocates, I have ever witnessed in my entire life.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Guest House Care Center has a concerning pattern of deficiencies with families filing multiple complaints that led to federal investigations. The facility has struggled most with care planning and assessments, resident rights protections, and medication management. While most issues show correction dates, the recurring problems across multiple surveys and complaint-triggered investigations suggest ongoing quality concerns that families should carefully evaluate before choosing this facility.
Apr 30, 2025Routine10
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Jan 7, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Sep 10, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jul 31, 2024Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 18, 2024Complaint4
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 11, 2024Routine9
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Federal Penalties
Fine
Jul 31, 2024
$13,627
Fine
Jul 31, 2024
$15,646
Fine
Aug 30, 2023
$3,728
Ownership & Operations
Who Operates This Facility
The Guest House Care Center
for profit
Chain Affiliation
Plantation Management Company
16 facilities nationwide
Chain avg rating: 1.5/5 · Rank 11 of 16 (Worst)
Ownership & Management
Owners
Quirk, Cynthia
Owner
Quirk, Gene
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit theguesthousebr.com
Medicare data downloads
Original nursing home datasets
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