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Nursing HomeMedicaid Investigative

The Guest House Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

10145 Florida Blvd, Park Forest/la North · Baton Rouge, LA 70815104 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 29 Google reviews

5
4
3
2
1
The Guest House Care Center Nursing Home in Baton Rouge, LA — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (10 vs median 7)
  • High staff turnover (59%)

Bottom 25% in LA · Critically understaffed (RN) · Worst in PLANTATION MANAGEMENT COMPANY chain · $33,001 in fines

Source: Medicare data

What this means for your family

While some families report excellent wound care and compassionate individual staff, the facility suffers from significant, recurring reports of neglect and slow response times. If you are considering this facility, we strongly recommend conducting unannounced visits and asking management specifically how they ensure call lights are answered in a timely manner.

Google Reviews

Google Reviews

29 reviews on Google
The Guest House Care Center receives highly polarized reviews, with some families praising specific staff members for their compassion and wound care expertise, while others report severe neglect and poor responsiveness. Recurring complaints highlight significant issues with call light response times, facility cleanliness, and a lack of consistent, attentive care for vulnerable residents. Prospective families should be aware of the stark contrast between positive experiences with individual staff and reports of systemic staffing and maintenance failures.

Quality Themes

Tap a score for details
Food1.0Staff5.0Clean2.0ActivitiesN/AMedsN/AMemory3.0Comms4.0ValueN/A

Strengths

  • Compassionate individual staff members
  • Effective wound care management
  • Personable social services coordination
  • Supportive hospice and end-of-life care

Concerns

  • Extremely slow response to call buttons (mentioned by 2 reviewers)
  • Understaffing and lack of attentiveness (mentioned by 3 reviewers)
  • Poor facility cleanliness and maintenance (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'18(2)'20(1)'24(7)'26(2)

Distribution · 33 analyzed

5
14
4
5
3
0
2
1
1
13

How They Respond to Reviews

62%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given your focus on compassionate end-of-life care, how do you ensure that same level of personalized attention is consistently available to residents who are not in hospice?
  • 2I noticed your team is active in responding to feedback online; how do you use that resident and family input to improve daily operations like facility cleanliness and maintenance?
  • 3With the current staffing levels, what is the average response time for a resident pressing their call button, and what is your protocol for ensuring no one is left waiting too long?
  • 4Since dining and nutrition are key to resident well-being, could you walk me through how you are currently addressing feedback regarding the food and dining experience?
  • 5What specific steps are you taking to improve the daily engagement and activity programs for residents, particularly in the memory care unit?
  • 6How do you manage the balance between your wound care expertise and the need for more attentive, day-to-day supervision for residents who require frequent assistance?

Personalized based on this facility's data


Key Review Excerpts

The time my dad spent here, on hospice, brought joy to him in his final months of life. He made friends after years of being lonely. The staff was compassionate and FUNNY which brought so much light.

Hospice family member · 2024★★★★★

THEY DON'T ANSWER THE CALL BUTTON UNTIL SOMETIMES 2 HOURS LATER. FOOD IS HORRIBLE!!!!!!! MOST OF THE WORKERS ARE RUDE

Family member · 2025☆☆☆☆

This is by far the worst and most inhumane treatment of patients, patients who have no voice or capability of being their own advocates, I have ever witnessed in my entire life.

Long-term resident's family · 2019☆☆☆☆
Source: 29 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.14hrs
19%
Registered nurses for medical care
Total Nursing
2.95hrs
72%
All nurses + aides combined
Staff Turnover
56%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

13

measures

Worse Than Avg

2

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
LA
2.1%
E. baton rouge
0.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility11.5%
Better than Avg
Here
11.5%
US
15.4%
LA
22.8%
E. baton rouge
18.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.7%
Better than Avg
Here
99.7%
US
93.4%
LA
92.8%
E. baton rouge
88.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility27.8%
Worse than Avg
Here
27.8%
US
19.5%
LA
23.2%
E. baton rouge
19.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility13.8%
Better than Avg
Here
13.8%
US
15.3%
LA
20.1%
E. baton rouge
21.9%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
LA
94.9%
E. baton rouge
93.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility93.0%
Better than Avg
Here
93.0%
US
79.7%
LA
76.2%
E. baton rouge
68.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility95.0%
Better than Avg
Here
95.0%
US
81.8%
LA
84.8%
E. baton rouge
79.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
LA
3.3%
E. baton rouge
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
3penalties
Above state avg (8.3)
10 complaint-triggered
$33,001 in fines

The Guest House Care Center has a concerning pattern of deficiencies with families filing multiple complaints that led to federal investigations. The facility has struggled most with care planning and assessments, resident rights protections, and medication management. While most issues show correction dates, the recurring problems across multiple surveys and complaint-triggered investigations suggest ongoing quality concerns that families should carefully evaluate before choosing this facility.

Apr 30, 2025Routine
10
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

Jan 7, 2025Complaint
2
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Sep 10, 2024Complaint
1
0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Jul 31, 2024Complaint
2
0580Immediate jeopardy · IsolatedResolved (past non-compliance)

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Apr 18, 2024Complaint
4
0578Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0578Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Apr 11, 2024Routine
9
0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0700Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0835Potential for harm · PatternCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0576Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure residents have reasonable access to and privacy in their use of communication methods.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Federal Penalties

Fine

Jul 31, 2024

$13,627

Fine

Jul 31, 2024

$15,646

Fine

Aug 30, 2023

$3,728

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Guest House Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Plantation Management Company

Chain Size

16 facilities nationwide

Chain avg rating: 1.5/5 · Rank 11 of 16 (Worst)

Ownership & Management

Owners

Quirk, Cynthia

Owner

50%

Quirk, Gene

Owner

50%

Key personnel

Burton, RobertW-2 Managing EmployeeQuirk, ScottOfficer / DirectorPlantation Management Company, LLCManagerDelatte, KimberlyManagerQuirk, ScottManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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