Flannery Oaks Guest House
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 74 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (11 vs median 7)
- High staff turnover (60%)
Bottom 25% in LA · Critically understaffed (RN) · Worst in PLANTATION MANAGEMENT COMPANY chain · No penalties on record
What this means for your family
While many families report a clean and welcoming environment, the recent, severe allegations of neglect and poor communication are deeply concerning. We strongly recommend that you conduct unannounced visits and speak directly with current residents' families to verify the quality of care before making a decision.
Google Reviews
Google Reviews
74 reviews on Google“Flannery Oaks Guest House receives a high volume of positive reviews praising its cleanliness, friendly staff, and welcoming atmosphere. However, there is a stark divide in experiences, with several recent, highly critical reviews alleging severe neglect, poor communication, and hygiene issues. Families considering this facility should weigh the frequent reports of a clean, well-run environment against serious, specific allegations of inadequate patient care.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Friendly and welcoming staff
- Professional and attentive nursing care
- Efficient check-in and security processes
Concerns
- Severe neglect and hygiene issues (e.g., patients left in soiled conditions) (mentioned by 3 reviewers)
- Poor communication and difficulty obtaining medical records (mentioned by 3 reviewers)
- Inadequate staffing or lack of responsiveness to patient needs (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 75 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard great things about how clean and well-maintained the facility is; could you show us around the common areas and the resident rooms?
- 2Since we want to ensure our loved one's needs are met promptly, what is your process for ensuring residents are checked frequently for hygiene and comfort?
- 3How does the nursing team manage medication schedules to ensure everything is administered accurately and on time?
- 4What is the best way for our family to stay in regular contact with the nursing staff regarding any changes in our loved one's health or daily care?
- 5In the event of a medical emergency during the night, what specific protocols are in place to ensure immediate response?
- 6What kind of daily activities or social programs do you have planned to keep the residents engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“The second day there her daughter walked in the room, only to find her mother covered in feces and her blood sugar was over 700 when they checked her at the ER at our Lady of the Lake hospital.”
“They left her sitting in urine for hours, and basically let her starve by failing to ensure she was able to eat or drink. She was taken directly to ICU when she arrived at the hospital.”
“Each and every time, down every hall and in the dining hall, I was greeted, offered directions, asked if I needed help or a place to sit. There were staff everywhere and I was most impressed about how the staff interacted with their clients.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Flannery Oaks Guest House shows concerning patterns with families filing complaints that triggered inspections, including issues with resident protection from abuse and neglect. The facility repeatedly struggles with care planning and assessment, medication management, and infection control across multiple surveys. While all deficiencies show correction dates, the recurring nature of problems in core care areas suggests ongoing quality concerns families should carefully consider.
Jul 2, 2025Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jan 2, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
May 16, 2024Routine15
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Apr 27, 2023Routine2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Apr 27, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Ownership & Operations
Who Operates This Facility
Flannery Oaks Guest House
for profit
Chain Affiliation
Plantation Management Company
16 facilities nationwide
Chain avg rating: 1.5/5 · Rank 8 of 16 (Worst)
Ownership & Management
Owners
Plantation Management Company, LLC
Owner · Organization
Qsst Trust for Gene Oliver Quirk III
Owner (parent company) · Organization
Qsst Trust for Marshall Todd Quirk
Owner (parent company) · Organization
Qsst Trust for Scott Holden Quirk
Owner (parent company) · Organization
Quirk, Cynthia
Owner (parent company)
Quirk, Gene
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
74 reviews from families & visitors
Official Website
Visit flanneryoaksguesthouse.com
Medicare data downloads
Original nursing home datasets
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